Five9 vs RingCX

Talkdesk

CXone Mpower

Aircall

Grasshopper

Genesys Cloud CX

Vonage Contact Center

Compare Five9 and RingCX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Activity Dashboard

Agent Interface

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Appointment Management

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Callback Scheduling

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Contact Database

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Employee Coaching Tools

Employee Management

Employee Reward Programs

Employee Scheduling

Event Triggered Actions

FCC Compliance

Feedback Management

File Transfer

For Call Centers

For iPad Devices

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Knowledge Management

KPI Monitoring

Labor Forecasting

Lead Distribution

Lead Generation

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multiple Scoring Models

Multiple Scripts

Negative Feedback Management

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Power Dialer

Predictive Analytics

Predictive Dialer

Preview Dialer

Process/Workflow Automation

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Five9

Linux

Web-based

Windows

iPad

Cloud Consultant

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

Administrator

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

Customer Engagement Manager

Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.

sales

But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.

It has been over the top positive and consistent with feedback from my peers.

Technology Integration Specialist

We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.

Recruitment & Research Associate

Overall Recommendation- Very useful application, good value for money.

Technical Support Specialist

Our company is losing their mind with this software and already on the hunt for new call center software to replace.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Cost effective - easy to use - helps with contact rate.

Call Center Agent 

I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.

Supervisor

It takes too long to start and some features are confusing.

Technical Support 4

Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.

Independant contractor

This product is user friendly and very easy to setup and use.

Call Center Supervisor

Very dependable service, great customer support.

Service Desk Associate

Great experience with Five9. I use it every day to take incoming calls from our clients.

Call Center Employee

I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.

Five9 screenshot: Five9 Supervisor view for monitoring agents

Five9 screenshot: Five9 Agent dashboard with performance metrics

Five9 screenshot: Five9 Supervisor dashboard with reports on KPIs

Five9 screenshot: Five9 Email customer service

Five9 screenshot: Five9 Outbound call management

Five9 screenshot: Five9 Live chat support

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Activity Tracking

Audio Capture

Automated Responses

Calendar Management

Call Center Integration

Caller ID

Caller Profiles

Conferencing

Contact Management

Conversation Intelligence

Conversion Tracking

Employee Database

Fax Management

File Sharing

For Cloud Phone Systems

Forecasting

Keyword Tracking

Lead Management

Mobile Access

Multi-User Collaboration

Real-time Consumer-facing Chat

Recording

Reporting & Statistics

Reporting/Analytics

Scheduled Recording

Screen Capture

Screen Recording

Search/Filter

Sentiment Analysis

Single Sign On

Skills Tracking

Social Media Integration

RingCX

Android

iPhone

Striven Business Analyst

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

attorney

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

Internet Operations Manager

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Five9 vs RingCX Comparison (2026)

Five9 vs RingCX Comparison (2026)

Five9

RingCX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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