FluentStream vs 3CX

Microsoft Teams

RingEX

Nextiva

8x8 Work

Ooma Office

Zoom Phone

Compare FluentStream and 3CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

VoIP.ms

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Cross-channel business communications for the modern business

AI Copilot

Alerts/Escalation

Archiving & Retention

Automatic Call Distribution

Blended Call Center

By-Extension Reporting

Call Center Management

Call Duration

Caller ID

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Scripting

Call Tagging

Call Tracking Metrics

Call Transcription

Call Transfer

Call Volume

Campaign Management

Computer Telephony Integration

Conferencing

Customizable Reports

Inbound Call Center

Inbound Reporting

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Location

On-Demand Recording

Outbound Call Center

Outbound Reporting

Performance Metrics

Phone Key Input

Predictive Dialer

Presentation Streaming

Queue Management

Real-Time Analytics

Real-Time Monitoring

Recording

Reporting/Analytics

SMS Messaging

Support Ticket Management

Surveys & Feedback

Text to Speech

Unattended Call Management

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Who Answered Log

Workflow Management

FluentStream

Web-based

iPad

Android

iPhone

Windows

Essential

Advanced

Complete

Billing

My favorite aspect is the transcription of the voicemail to my email.

Some times we have internet issues and that causes the phones to not be usable.

AR AP

Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours.

Assistant

so far so good no cons yet, we have been customers for quite sometime now.

The positive reviews they've received are suspect.

Director of Audit - Insurances

I use the online portal to pay the bill and that's it.

none; I find it super useful and easy to navigate.

Admin

I have used a bunch of VOIP service but Fluentstream is really enterprise grade stuff and no mickey mouse operation like some of the other players.

Medical Director

With the office closure of the second office, 2 lines were dropped and Fluentstream was notified of this.  

Over the last year service for technical problems was poor, especially with the call forwarding feature.  

All told this amounted to $1799.00.   When we finally caught the problem with the bill this last month we notified them.  

Head of Sales

It's been world-class amazing from the sales process, to onboarding, to daily use.

In April of 2017 my wife was diagnosed with cancer.  

Customer Support

Call Forwarding

Reporting

Phone Lines

Voicemail

Phone System

Ease of Use

Technology Vendor

51-200

201-500

1000+

FluentStream Technologies

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. Work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.

Access Controls/Permissions

Activity Dashboard

Activity/News Feed

Activity Tracking

Alerts/Notifications

Audio Calls

Audio Capture

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Autoresponders

Calendar Sync

Callback Scheduling

Call Conferencing

Call Disposition

Caller Profiles

Call Reporting

Call Tracking

Chat/Messaging

Chat Transcript

Collaboration Tools

Communication Management

Contact Database

Contact Management

Customer History

Customizable Branding

Customizable Caller ID

Dashboard

Data Import/Export

Drag & Drop

Employee Directory

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Interaction Tracking

Meeting Management

Multi-Language

Multi-User Collaboration

Offline Form

Online Voice Transmission

Performance Management

Proactive Chat

Progressive Dialer

Progress Tracking

Purchasing & Receiving

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Notifications

Real-Time Updates

Reporting & Statistics

Ring Groups

Screen Sharing

Search/Filter

Single Sign On

SIP Trunking

SMS Marketing

Social Media Integration

Speech-to-Text Analysis

SSL Security

Task Management

Most reviewers indicate that 3CX delivers strong value for money, with cost-saving features and a generous free version. Some reviewers feel advanced features are expensive, and they report confusion over changing pricing and licensing.

Value for money

The 3CX integration most frequently cited by reviewers is Gestionale sul Web, an enterprise resource planning product rated 5.0 out of 5 for its integration with 3CX.

Integrations

By industry, 3CX reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for 3CX cited by reviewers is telephony (47% of reviewers).

Linux

3CX SMB

3CX PRO

3CX ENT

Systems and Service Operation Analyst

Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.

Business Owner

Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM.

Application Specialist

We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault.

Architect

The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.

Engineer

Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC.

Tech

Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.

Technician

In the "mini pop-up"  dashboard you can have a look at the other users and their status, make internal calls and forward the external calls.

AG Director Arts and Craft Department

CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

FluentStream vs 3CX Comparison (2026)

FluentStream vs 3CX Comparison (2026)

FluentStream

3CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives