FluentStream Pricing, Features, Reviews & Comparison of Alternatives

FluentStream

A cloud-based business phone service

4.57/5 (64 reviews)

FluentStream overview

What is FluentStream?

Technology
With a growing list of innovative features and integrations, FluentStream offers technology that challenges the idea of what a phone system can do. In addition to the business phone functionality you use each day, such as voicemail or call forwarding, FluentStream develops innovative features that do more than just make phones ring. With functionality that streamlines management and analytics to features that optimize business communications in a mobile world, FluentStream offers dynamic cloud-based technology for businesses of any kind.

Experience
The customer's experience is what matters. FluentStream's US-based support team is available 24x7x365 and their on-boarding crew ensures quick and seamless integration of your new phone system, in record time.

Value
FluentStream offers a business phone system at a value that doesn't compromise value. FluentStream supports a spectrum of different industries, operations, and company sizes while offering a number of service plans. If a plan doesn't fit your exact needs you can select your own features a-la-carte to ensure you get nothing more and nothing less than exactly what you need from a business phone service.
www.fluentstream.com

Pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada
FluentStream screenshot: FluentStream's Business Phone System works on many devices with a fully-configurable, feature-rich VoIP business phone system.FluentStream Technologies - A Smarter Business Phone SystemFluentStream screenshot: Cloud phone systems make it possible for administrators to make changes to the system without costly calls to a support team. My FluentCloud Web Portal gives variable levels of access to make changes on a system-wide level or at the user level.FluentStream screenshot: Cloud phone systems make it possible for administrators to make changes to the system without costly calls to a support team. My FluentCloud Web Portal gives variable levels of access to make changes on a system-wide level or at the user level.FluentStream screenshot: FluentCloud Web Portal is mobile-friendly on devices of any size, keeping you in the loop with business communications no matter where you are.FluentStream screenshot: From start-up to Enterprises and everything in-between, FluentCloud Live Manager gives administrators the ability to monitor and manage the entire business phone system in real-time, right from their computer.

FluentStream user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.5
  4.8
Jessica R.

Couldn't ask for better customer service!

Used daily for 2+ years
Reviewed 2019-01-22
Review Source: Capterra

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Pros
I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Cons
I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John J.

An upstart VOIP provider that will give the big names a run for their money!!!

Used daily for less than 6 months
Reviewed 2020-06-10
Review Source: Software Advice

It's been world-class amazing from the sales process, to onboarding, to daily use.

Pros
The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Cons
Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kariann K.

Up's and Downs

Used daily for 1-2 years
Reviewed 2019-08-09
Review Source: Capterra

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

Pros
I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Cons
There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Nate M.

Best Phone System I have ever used.

Used daily for 6-12 months
Reviewed 2019-08-12
Review Source: Capterra

We switched from another phone system that we had nothing but problems with. With Fluentstream we had an EXTREMELY easy implementation and they have solved every issue we had with our previous phone system. The system is fully adaptable to all of our needs and has way more features than we could even use. And if we do have a question, or an issue it is handled immediately by support team. Couldn't be happier

Pros
Functionality, ease of use, and most of all the support staff that comes with it.

Cons
Sometimes the phones don't update as fast as they should.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Emil W.

A FluentStream Review from One Very Satisfied Customer

Used daily for 2+ years
Reviewed 2019-02-06
Review Source: Capterra

FluentStream Technologies provides us with an awesome product and company management that evidences a true caring response to their client…in business, as elsewhere, it doesn’t’ get any better than this.

Pros
FluentStream Technologies has proven to be a net positive for our business. Numerous features that are available at reasonable cost are but one of the positives about this company. The very user-friendly web interface is also a great and valuable tool. We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. At those very infrequent times when technology evidences a hiccup, the service personnel are right there and stay with you until any issue is resolved. Their caring is palpable. Fluent Stream has greatly exceeded our expectations for customer service. Six years onboard with them attests to our ongoing great satisfaction.

Cons
There really isn't anything negative that I can say about this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FluentStream pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
View Pricing Plans

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

FluentStream features

Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Live Chat
Reporting/Analytics
Video Conferencing

API (277 other apps)
Access Controls/Permissions (169 other apps)
Activity Dashboard (186 other apps)
Alerts/Notifications (238 other apps)
Chat/Messaging (201 other apps)
Collaboration Tools (153 other apps)
Communication Management (181 other apps)
Contact Management (218 other apps)
Customizable Branding (135 other apps)
Data Import/Export (143 other apps)
Mobile Access (207 other apps)
Reporting & Statistics (200 other apps)
Third Party Integrations (241 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for FluentStream

Key features of FluentStream

  • Voice Mail Drop
  • Voice Mail Transcription
  • Skills-based routing
  • Conference Bridge
  • Video Conference w/ Screensharing
  • ClicktoCall
  • Hot Desking
  • Call Flip
  • Dynamic Agents
  • Static Agents
  • Zip Code Routing
  • Area Code Routing
  • Find me/Follow me
  • Auto-Attendant
  • Time Conditions
  • Internet Fax
  • Escape the Queue
  • Queue Call Back
  • SMS Messaging
  • Message Blaster
  • Virtual Extensions
  • Workflow notifcations
  • Virtual Extensions
  • Local Number Dialing
  • Record inbound/outbound calls for select extensions.
  • Set up complex routes to acomodate your business needs.
  • With WebPhone you can turn your browser into your phone.
  • Custom integrations with your CRM
  • FluentCloud Live Manager gives instant call visibility.
  • Check voicemails anywhere on the FluentCloud platform.
  • Advanced Call Center Management functionality
  • Integrate with Zendesk, Freshdesk and other tickets systems.
  • Extensive call center management features for support teams
View All Features

Benefits

Unrivaled Support
The US-based support team provides multi-channel support 24x7x365, with an average hold time of only 7 seconds.

Fully-Hosted Technology
With SIP trunking and redundant servers, FluentStream ensures 99.99% business phone uptime all day, every day.

Innovative Features
In addition to offering the business-essential features, FluentStream is constantly developing new technology that challenges the way you think of a phone system.

Seamless Integrations
FluentStream's integrations were requested by and designed for customers with the intent to increase efficiency, streamline processes, and generally make a job as simple and easy as possible.

Scalable Solutions
FluentStream's cloud-based technology can be implemented, or adapted over time, without investing in additional infrastructure. It works on any device, at any location, and can support as many or few users as needed.