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FluentStream Pricing, Features, Reviews and Alternatives

FluentStream product overview

Price starts from

20

Per month

Per Feature

What is FluentStream?

Technology

Key benefits of using FluentStream

Unrivaled Support
The US-based support team provides multi-channel support 24x7x365, with an average hold time of only 7 seconds.

Fully-Hosted Technology
With SIP trunking and redundant servers, FluentStream ensures 99.99% business phone uptime all day, every day.

Innovative Features
In addition to offering the business-essential features, FluentStream is constantly developing new technology that challenges the way you think of a phone system.

Seamless Integrations
FluentStream's integrations were requested by and designed for customers with the intent to increase efficiency, streamline processes, and generally make a job as simple and easy as possible.

Scalable Solutions
FluentStream's cloud-based technology can be implemented, or adapted over time, without investing in additional infrastructure. It works on any device, at any location, and can support as many or few users as needed.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Documentation
Videos
Live Online

FluentStream pricing information

Value for money

4.6

/5

64

Starting from

20

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FluentStream features

Functionality

4.4

/5

64

Total features

61

11 categories

Most valued features by users

Reporting/Analytics
Call Recording
Live Chat
Call Routing
Call Monitoring
Video Conferencing
Real-Time Chat
VoIP Connection

Functionality contenders

FluentStream users reviews

Overall Rating

4.6

/5

64

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.12/10
Rating distribution

5

4

3

2

1

45

14

2

3

0

Pros
The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.

JL

Joseph L.

FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us.

JG

Jonathan G.

I like the ease of pulling report to analyze data. Also, being able to listen in to employee conversations with has been a great tool for training.

RH

Rhonda H.

Cons
Are you kidding me. I asked that they set up a shell number (as our main line was being forwarded calls from another main line) to bypass the bad line, but that shouldn't have come from me.

JL

Joseph L.

I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.
AvatarImg

Hayden Y.

The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation.

OL

Oliver L.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Couldn't ask for better customer service!

Reviewed 3 years ago

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Pros

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Cons

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

An upstart VOIP provider that will give the big names a run for their money!!!

Reviewed 2 years ago

It's been world-class amazing from the sales process, to onboarding, to daily use.

Pros

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Cons

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Up's and Downs

Reviewed 3 years ago

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

Pros

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Cons

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great VOIP Company!

Reviewed 3 years ago

Very good

Pros

Its feature packed. Everything I need in a program it offers & its priced right

Cons

Very little. Maybe they just need to make it a bit easier to find recorded conversations

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

High quality VOIP phone service, very helpful customer service; so-so portable service.

Reviewed 4 years ago

High quality VOIP service, ability to make and receive calls when away from my office.

Pros

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Cons

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

FluentStream FAQs and common questions

Q. What type of pricing plans does FluentStream offer?

FluentStream has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of FluentStream?

FluentStream has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does FluentStream support?

FluentStream supports the following languages:
English


Q. Does FluentStream support mobile devices?

FluentStream supports the following devices:
Android, iPad, iPhone


Q. Does FluentStream offer an API?

No, FluentStream does not have an API available.


Q. What other apps does FluentStream integrate with?

FluentStream integrates with the following applications:
Google Workspace, Freshdesk, Salesforce Sales Cloud, VanillaSoft, Microsoft 365, Zendesk


Q. What level of support does FluentStream offer?

FluentStream offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base

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