Gmail vs Front

Microsoft 365

Zendesk Suite

Freshdesk

Yahoo Mail

Help Scout

AOL Mail

Compare Gmail and Front based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Yahoo Mail is a web-based application for email management that includes various features for quick find, photo and document storage, folder customization, unsubscribe, and more. It allows users to add Gmail, Outlook, and AOL email accounts for easier access. A Yahoo Mail app is available for iOS and Android devices.

Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Skype, OneDrive, Exchange Online, and more

AOL Mail is a free email service with virus protection, privacy controls, and other security features. The solution lets users to connect multiple email accounts and take advantage of a range of productivity tools including online storage, support for multiple inboxes, basic threat detection for spam, phishing and viruses, and email personalization with custom themes.

Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox filters, and 'unsend' button

Alerts/Notifications

Autoresponders

Collaboration Tools

Contact Management

Email Campaign Management

Email Marketing

Email Monitoring

Email Templates

Email Tracking

Inbox Management

List Management

Mobile App

Mobile Optimization

Multiple User Accounts

Personalization

Prioritization

Reporting/Analytics

Response Management

Search/Filter

Spam Blocker

Tagging

Third-Party Integrations

Gmail

Android

Web-based

Windows

iPad

iPhone

Director

There is also no customer support for Gmail so if you have an error or problem you are on your own which can be frustrating at times.

System Engineer

I have great experience with that solution, I recommended to use this solution it's totally secure and free of cost.

Freelancer

Can easily be hacked if your phone or laptop is lost. Hard to recover if forgot password.

Student

I dislike the way it filters emails into spam sometimes. I have to monitor spam every so often to make sure I didn't miss any important emails.

Despatch

The problems of receiving mails because it is connected to google,the lack of offline is a discomfort for my side.

Owner

Excellent overall, keeps me organized, and the ability to make folders for emails is great for organizing business records.

Food Service Supervisor

The ease of switching between screens and the auto save feature is a life saver. Gmail's ease of use is wonderful for all.

Client Strategy Director, Luxury

Gmail is a smart-looking, simple and reliable software. It has stronger spam-detecting features than some of its competitors and is, on the whole, user friendly and intuitive.

Software Data Analyst

It is the best way to connect with others by using gmail chats. It has the one more thing that gmail give space to save our files or doc or any thing else which is very good in this application.

Tax Professional 

The quality of the services for me is the best, image they give you around 15 Go for the basic one before any purchase for one of the most largest platform in the world it's a blessing.

Marketing

Gmail is easy to use, has the best design and makes email a seamless experience. Its integration with Google Apps to use custom domains makes it a great tool for professional use as well.

Finders keepers

I love gmail and my whole family does to it is nice and good for business stuff and school.

Researcher

Ease of use and speed of Gmail are outstanding. Additionally, its capability to link with many other Google products makes it even more attractive.

Artist/Buyer

The functionally and use is good flows good loading times are fast and like the integration of other emails.

Office Manager

This is the best email provider out there. It is so easy to use and the customer service team is so helpful if you have any questions.

GIS Specialist

I love that I can sync across all devices and have my photos and documents attached to one account. Gmail is the best email provider because of its simplicity and ease of use.

Best part of Gmail which makes it even more valuable is that its free of cost. It also offers up to 15GB free on its free account that you can use to save up things on cloud.

Dental Assistant

It's easy to use, the layout is nice and clear when viewing. Customer service is great.

Gmail screenshot: Gmail inbox & Google Workspace apps

Gmail screenshot: Gmail integrations within third-party apps

Gmail screenshot: Get a custom company email

Gmail screenshot: Suggested actions, like Smart Reply, Smart Compose, grammar suggestions

Gmail screenshot: Machine learning models block spam, phishing, and malware

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

@mentions

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Application Management

Appointment Scheduling

Archiving & Retention

Assignment Management

Audit Trail

Automated Routing

Batch Communications

Brainstorming

Business Process Automation

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Monitoring

Call Recording

Call Routing

Campaign Analytics

Campaign Management

Canned Responses

Case Management

Chat/Messaging

Chatbot

Churn Management

Client Management

Client Portal

Commenting/Notes

Communication Management

Compliance Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Recovery

Data Visualization

Deadline Management

Deal Management

Discussions/Forums

Document Storage

Drag & Drop

Email Distribution

Email Management

Email Reminders

Employee Database

Employee Directory

Engagement Tracking

Event Calendar

Event Triggered Actions

Feedback Management

File Sharing

For iPad Devices

For Startups

Health Score

Help Desk Management

Interaction Tracking

Internal Chat Integration

Inventory Management

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Management

Lead Qualification

Live Chat

Macros/Templated Responses

Front

Business Development Representative

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

Sales Operations

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

Nurse Advocate

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

Photographers Acquisition Specialist

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

Director of eCommerce and Marketing

This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.

Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.

Customer Success Manager

I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.

It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.

Senior Operations Coordinator

However, the number of times we experienced an outage was frustrating.

Nurse Advocate Team Lead

Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.

Customer Experience Specialist

I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.

I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.

Gmail vs Front Comparison (2026)

Gmail vs Front Comparison (2026)

Gmail

Front

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives