HubSpot Sales Hub vs Outreach

Salesforce Sales Cloud

HubSpot CRM

Zoho CRM

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Owner

They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue.

Account Manager

I've never had a problem finding my invoices and paying them where necessary.

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Appointment Scheduling

Automatic Call Distribution

Business Process Automation

Calendar Management

Calendar Sync

Call Center Management

Call Conferencing

Call Management

Campaign Analytics

Campaign Management

Channel Management

Chat/Messaging

Click Tracking

Client Management

Commission Management

Confirmations/Reminders

Contact Database

Contact Management

Content Management

Conversation Intelligence

CRM Integration

Customer Database

Customer Segmentation

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Entry

Data Import/Export

Deal Management

Document Management

Document Storage

Drag & Drop

Email Management

Email Marketing

Email Templates

Email Tracking

Field Sales Management

Forecasting

For Sales Teams/Organizations

For Small Businesses

For Startups

Inbox Management

Interaction Tracking

Lead Capture

Lead Generation

Lead Management

Lead Qualification

Lead Scoring

Live Chat

Meeting Management

Mobile App

Monitoring

Online Booking

Online Voice Transmission

Opportunity Management

Performance Metrics

Pipeline Management

Pipeline Reports

Prioritization

Proposal Generation

Prospecting Tools

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Referral Tracking

Reminders

Reporting/Analytics

Reporting & Statistics

Response Management

Sales Activity Management

Sales Automation

Sales Forecasting

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Scheduling

Search/Filter

Task Management

Task Progress Tracking

Task Scheduling

Templates

Territory Management

Third-Party Integrations

Workflow Configuration

Workflow Management

By industry, HubSpot Sales Hub reviewers are most commonly professionals in marketing and advertising (15%). The most frequent use case cited by reviewers is CRM (68%).

Users and use cases

Reviewers appreciate the free tier with useful features and unlimited users, which they say allows thorough testing. Some users report escalating costs with team growth and add-ons, and they find pricing complicated and expensive for small businesses.

Value for money

The HubSpot Sales Hub integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.9 out of 5 for its integration with HubSpot Sales Hub), HubSpot CRM (a CRM product, 4.8), and HubSpot Marketing Hub (a marketing automation product, 5.0).

Integrations

HubSpot Sales Hub is a CRM solution offering key features such as contact management, lead management, sales pipeline management, and reporting/analytics, among others.

HubSpot Sales Hub

Web-based

iPad

Android

iPhone

Pipedrive

Nutshell

Dynamics 365

Bitrix24

Less Annoying CRM

monday CRM

Streak

Agile CRM

Pipeline CRM

Zendesk Sell

Insightly

SugarCRM

Free

Starter

Professional

Enterprise

Frequent bugs and glitches

Senior Account Executive

The Duplicate detection sometimes insufficient, what results in duplicates that could cause a lot of double work and stress

The only issue we found is with the mobile app not updating all of the activities resulting in the team having to do double entries

72% of reviewers feel negative about Bugs and Issues in HubSpot Sales Hub. Some users report experiencing occasional glitches, such as delayed updates, duplicate entries, and inconsistent notifications across devices. Reviewers indicate that frequent software updates sometimes introduce new problems or move interface elements unexpectedly, making navigation confusing. They find that integrations with other tools can be unreliable, and support responses to technical issues may be slow or incomplete. Users say these bugs can disrupt workflows, require extra effort to resolve, and lead to frustration during critical business moments.

High and complex pricing

Personalization Consultant

Relevant to the previous point, the pricing structure that comes with it is also not seamless, definitely not a nice user experience.

51% of reviewers feel negative about Pricing in HubSpot Sales Hub. Some users say the cost increases quickly as more features or team members are added, making it expensive for growing businesses or those with limited budgets. Reviewers mention that the pricing structure is complicated, with additional charges for extra modules, plugins, or advanced features. They report that currency fluctuations and required paid upgrades can make the platform less accessible for smaller companies or international users. Users indicate that the expense and complexity of pricing can limit adoption and scalability.

Comprehensive prospect tracking

Marketing coordinator

The ability to track in detail statistics and metrics, is a complete game changer and is the guard rails that my team needs in order to narrow down what we are doing right or wrong.

100% of reviewers feel positive about Prospect Tracking in HubSpot Sales Hub. Reviewers appreciate the detailed tracking of prospects throughout the sales funnel, including email opens, engagement, and deal status. Some users report that the platform’s dashboards and metrics help them identify successful strategies and areas for improvement. They find features like automated prospect enrollment, activity timelines, and engagement alerts particularly useful for timely follow-ups. Users say that having all prospect information centralized makes it easier to manage leads, organize outreach, and motivate sales teams.

Streamlined team collaboration

Freelancer in B2B Growth & Operations

The Sales Hub is fantastic for early teams and startups.

100% of reviewers feel positive about Team Collaboration in HubSpot Sales Hub. Reviewers appreciate how the platform enables seamless sharing of project information and updates among team members, both on desktop and mobile. They find that the ability to upload records to the cloud and allow access from anywhere improves communication and coordination. Some users report that cross-functional collaboration between sales and marketing is enhanced, providing better visibility into the sales funnel. They also value the ease of adding teammates and the democratization of information, which supports collective team success.

Integrated marketing platform

100% of reviewers feel positive about Marketing capabilities in HubSpot Sales Hub. Some users say the all-in-one platform brings together marketing, sales, and CRM functions, eliminating the need for multiple tools. Reviewers indicate that tracking and managing campaigns is efficient, with detailed analytics and easy access to customer data. They find the integration between sales and marketing modules valuable for aligning strategies and improving efficiency. Users think the platform’s user-friendly interface and comprehensive toolset support both basic and advanced marketing activities, making it suitable for various business sizes.

Business development

I can also track the emails im not included in as long as every team member registers the emails with the corresponding deals.

Digital Marketing Executive

The best part about this has been the activity tracker so multiple users can manage a deal without having to waste time with comms and can provide an upgraded user experience during their sales timeline.

Founder

Hubspot offers to possibility to add an extension to Gmail so that each email you send to or receive from a contact on your list is automatically copied to the HubSpot database.

Revenue Ops Manager

The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use

Talent Acquisition Manager

The fact that all contacts are stored in a database and activities like form submission, websites visited are automatically recorded.

Project Manager

Email-sync rules can’t filter out every internal thread, so our CRM occasionally clutters with non-sales chatter.

Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting.

This makes it valuable as I can see and organize all the contacts we have.

Managing Member

Configuration of telecommunications can be challenging, especially when other tools are in the mix.  

I love it, it helps with my day to day pipeline management but also slows me to market myself and the company to a wide audience.

Director of Marketing Operations

The automated emailing sequences have been been a little clunky to use, and they've changed the locations of some features in less ideal ways.

Onboarding was guided and painless, and new reps ramp quickly because all prospect history—emails, calls, notes—lives on one timeline.

We built out Hubspot Sales Hub for an insurance client.  

It provides all the necesssry tools to create a great CRM database for both sales and marketing activities.

Sales Hub is a feature rich tool that does a great job supporting the Sales process.  

It is our centralized management core for all communication threads that makes it a valuable tool.

Customer success manager and product developer

All information you need in one platform, good for internal tasks, internal management and communication between the sales department.

Lots of options can be a little clunky which means navigating can be somewhat challenging, using daily can help with this.

The learning curve was almost flat: we imported 3 yrs of data and ran our first pipeline in under a day.

Business Development Advisor

Overall, HubSpot was an intuitive platform that had many, many features which supported my work and sales management efforts.

Native integrations with Xero, Slack, and Zoom mean no messy zap-work.

The calling features, once configured, can be a powerful asset.

The ability to manage deals clearly through the sales funnel in a relatively simple UI.

Sales Enablement

Overall, it’s a solid tool for streamlining sales processes and keeping everything organized, but it can get pricey as you scale.

I like how the free trial doesn't limit the process and the performance of my everyday task.

Community Marketing Specialist

We've created automated workflows with the sales team in order to reduce friction in operations.

Manager

HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier.

SEO Marketer

We also collect bills and automate our sales pipeline with this tool.

The app is simple to use and integrates into other apps like Google contacts and Stripe to become a full fledged CRM software tht helps us manage our prospects.

Tradeshow Sales Management

HubSpot allows me to collect and track new leads.

Although it comes with an onboarding, you need to really become used to the system to understand it. And if the onboarding is not done with the companies working flow in mind, it can be a mess for months.

Head of Admissions

Makes tracking engagement a breeze to begin with an understand which leads to focus on. Once you get it up and going, You would not need a different tool!

Co-owner

We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables.

Hubspot provides all the core tools and functionality right out of the gate to ensure sales teams have what they need to get started. If they want to expand Hubspot's capabilities, they can subscribe to additional features such as their marketing tools.

Overall I have found Sales Hub a little easier than Salesforce to learn and use when it comes to things like report building and dashboard building.

HubSpot Sales Hub vs Outreach Comparison (2026)

HubSpot Sales Hub

Outreach

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives