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Outreach Logo
Outreach
4.4
(291)

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Sales Execution Platform

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(10)

Outreach Pricing, Features, Reviews and Alternatives

Outreach product overview

What is Outreach?

Outreach is the only solution provider to integrate sales engagement, conversation intelligence, and revenue intelligence into one platform, and the only sales execution platform to make the Forbes Cloud 100, Outreach was also the fastest-growing vendor in the category on the Deloitte Technology Fast 500.

Key benefits of using Outreach

About the fastest-growing sales execution platform

- Outreach Engage helps reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.

- Outreach Guide is an AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.

- Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.

- Success Plans provide complete visibility into your team’s deals at both a granular and big-picture level.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base

Training options

Documentation
In Person
Videos
Webinars

Outreach pricing information

Value for money

4.2

/5

291

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Outreach features

Functionality

4.4

/5

291

Total features

56

16 categories

Most valued features by users

Third Party Integrations
Activity Dashboard
Contact Management
Reporting & Statistics
API
Data Import/Export
Lead Management
Reporting/Analytics

Functionality contenders

Outreach users reviews

Overall Rating

4.4

/5

291

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.47/10
Rating distribution

5

4

3

2

1

169

92

20

4

6

Pros
What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.
Cons
Horrible Customer Service, if you value customer service, this is not the company for you.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.

Overall rating contenders

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Brittney M.

Account Executive

Higher Education, 51-200 employees

Review source

Overall Rating

Great for SDRS

Reviewed 3 years ago

Transcript

Brittney: Hi, I'm Brittney. I work as a Software Development Representative at a SAS company, and I give...

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Florence B.

VP Marketing

Computer Software, 51-200 employees

Review source

Overall Rating

Made our SDRs way more productive

Reviewed 3 years ago

Transcript

Florence B: My name is Florence. I work in software as a service industry. I am a VP of Marketing, and...

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Morgan T.

Financial Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Outreach Multiplies Each of Your Employees by 10

Reviewed 3 years ago

The Outreach onboarding is rather extensive, and if you're a hands-on A type I don't necessarily think you'll get much out of the onboarding. I found doing it side by side a written article was my favorite approach to learning.

Pros

Outreach is a product that has blown me away. It's every Director and Manager's dream when it comes to sending e-mails and keeping up with annual engagement with customers of any lifecycle. From Sales to Customer Service to Marketing, Outreach can help every member on your team. For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet. Outreach does it for me. I have...

Cons

One improvement would be a better LinkedIn integration. I wish the Sales Navigator e-mails fed through in order to create a task in SalesForce just as an e-mail through OutReach does. There absolutely needs to be more personalizations (i.e. Dear {{first name}}, Hope you're having a great {{day_of_weeek}}). Which, this seems rather simple to code. Any real time data should be in there. Instead I have to do a long {{if/then}} that takes forever.

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DavidLee M.

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outreach helps me Make more Money

Reviewed 5 years ago

I love it. Their customer service is great whenever I have questions and the product has paid for itself ten-fold.

Pros

I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it.

Cons

There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1.

BT
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Brenda T.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Use of Outreach and support

Reviewed 5 years ago

Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!

Pros

It's pretty easy to use and figure out. Not much help is needed to make it work.

Cons

Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request!

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Michael K.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing software that immediately generates return on investment

Reviewed 5 years ago

Their customer success and new customer install team is AMAZINGLY good. It's a complex solution, but that is also its power. Any question I asked was answered immediately by whatever level of support was required.

Pros

Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for.

Cons

The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there.

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Tanice D.

Education Management, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Sales software I have ever encountered

Reviewed 2 years ago
Pros

What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit.

Cons

What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it.

Outreach FAQs

Q. What type of pricing plans does Outreach offer?

Outreach has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Outreach?

Outreach has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Outreach support?

Outreach supports the following languages:
English


Q. Does Outreach offer an API?

Yes, Outreach has an API available for use.


Q. What other apps does Outreach integrate with?

Outreach integrates with the following applications:
Dialpad, LeadIQ, Terminus, ZoomInfo SalesOS, RingCentral Contact Center, Gmail, Seismic, Sendoso, Gong.io, Drift, Salesforce Sales Cloud, Chili Piper, Okta, Microsoft 365, Demandbase One, 6sense, LinkedIn Sales Navigator, Vidyard, HubSpot CRM


Q. What level of support does Outreach offer?

Outreach offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base

Related categories