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Outreach Pricing, Features, Reviews and Alternatives

Outreach product overview

What is Outreach?

Outreach is an intuitive sales automation platform. Based on "sequences", the application helps sales teams set up email campaigns & touchpoints based upon any number of criteria that they choose. Teams can create a sequence of emails & calls to put every single prospect through.

Key benefits of using Outreach

  • The sequence tab allows teams customize their campaigns: they can set up when they want their messages to be delivered and how many touchpoints they want.

  • Outreach allows sales team members to A/B test their sales campaigns. Email messages, templates or even whole campaigns can be tested.

  • To prevent any member of the sales team from making a mistake, Outreach automatically safeguards sequences before sending them out. Administrators can also set limits and control anything before it is sent out.

  • Sales teams can add notes and details on any lead description in Outreach and it will automatically sync with Salesforce.

  • Outreach integrates with Gmail & Microsoft Exchange so that sales teams can communicate with leads directly. They can communicate via their email inbox and access their Outreach campaigns from anywhere.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk

    Training options

    Documentation
    In Person
    Videos

    Outreach pricing information

    Value for money

    4.5

    /5

    234

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Outreach features

    Functionality

    4.4

    /5

    234
    Total Features25 10 categories

    Most valued features by users

    Contact Management
    API
    Lead Management
    Performance Metrics
    Collaboration Tools
    Sales Reports
    Activity Tracking
    Performance Management

    Functionality contenders

    Outreach users reviews

    Overall rating

    4.5

    /5

    234

    Positive reviews

    91%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.51/10
    Rating distribution

    5

    4

    3

    2

    1

    137

    77

    16

    3

    1

    Pros
    In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

    KS

    Krist S.

    What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.

    Nate E.

    Great interface, easy to use, and functional - many integrations to allow for data sharing which is great for a sales professional.

    Edward S.

    Cons
    Horrible Customer Service, if you value customer service, this is not the company for you.

    RP

    Reese P.

    NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.

    AR

    Anonymous Reviewer

    The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.

    Sierra S.

    Overall rating contenders

    Overall Rating

    Made our SDRs way more productive

    Reviewed 5 months ago

    Transcript

    Florence B: My name is Florence. I work in software as a service industry. I am a VP of Marketing, and...

    Overall Rating

    Great for SDRS

    Reviewed 6 months ago

    Transcript

    Brittney: Hi, I'm Brittney. I work as a Software Development Representative at a SAS company, and I give...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Best sales sequencing tool on the market, hands down

    Reviewed 5 months ago

    Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

    Pros

    At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

    Cons

    Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Made our SDRs way more productive

    Reviewed 5 months ago

    Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).

    Pros

    We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!

    Cons

    It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Terrific sales tool for those seeking long term growth

    Reviewed 10 days ago
    Pros

    Fast learning curve. Gets reps out of SalesForce and on the phones. Great support.

    Cons

    Leans on the expensive side. Requires integration (time+money commitment) that simpler CRMs don't require.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Use of Outreach and support

    Reviewed 2 years ago

    Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!

    Pros

    It's pretty easy to use and figure out. Not much help is needed to make it work.

    Cons

    Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request!

    Overall Rating
    • Ease of use
    • Features
    • Likelihood to recommend9/10

    Share this review:

    Outreach for Sales & Marketing

    Reviewed 3 months ago

    Great experience per my previous comments on ease of use and functionality. I love snippets and personalization features!

    Pros

    We used to use groove and outreach is a huge improvement. It is very easy to set-up sequences with personalization, linked content from highspot or direct url, and create snippets for dropping in different images or content features. I am able to set-up sequences for sales to support marketing programs and craft message and content used. I can look at reporting metrics within the sequence to see who is using, how many contacts are active/pending/paused and draw conclusions on effectiveness of the messaging.

    Cons

    I only create sequences for sales versus actually sending them, but I think there was some confusion on how to add contacts or to make them active in one sequence over another. We use contact list views in Salesforce to add contacts, which seems to work but not sure if there is another way that is less manual than building out the list views- like linking to campaign?

    Outreach FAQs and common questions

    Outreach has the following pricing plans:
    Pricing model: Subscription


    Outreach has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Outreach supports the following languages:
    English


    Outreach supports the following devices:
    We do not have any information about what devices Outreach supports


    Yes, Outreach has an API available for use.


    Outreach integrates with the following applications:
    Gmail, Salesforce Sales Cloud, Microsoft 365


    Outreach offers the following support options:
    FAQs/Forum, Phone Support, Email/Help Desk

    Related categories