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Outreach Pricing, Features, Reviews and Alternatives

Outreach product overview

What is Outreach?

Outreach is the only solution provider to integrate sales engagement, conversation intelligence, and revenue intelligence into one platform, and the only sales execution platform to make the Forbes Cloud 100, Outreach was also the fastest-growing vendor in the category on the Deloitte Technology Fast 500.

Key benefits of using Outreach

About the fastest-growing sales execution platform

- Outreach Engage helps reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.

- Outreach Guide is an AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.

- Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.

- Success Plans provide complete visibility into your team’s deals at both a granular and big-picture level.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base

Training options

Documentation
In Person
Videos
Webinars

Outreach pricing information

Value for money

4.2

/5

269

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Outreach features

Functionality

4.4

/5

269

Total features

52

14 categories

Most valued features by users

Contact Management
Third Party Integrations
API
Activity Dashboard
Reporting & Statistics
Lead Management
Reporting/Analytics
Collaboration Tools

Functionality contenders

Outreach users reviews

Overall Rating

4.4

/5

269

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.46/10
Rating distribution

5

4

3

2

1

155

87

19

4

4

Pros
What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.
Cons
Horrible Customer Service, if you value customer service, this is not the company for you.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.

Overall rating contenders

Overall Rating

Made our SDRs way more productive

Reviewed a year ago

Transcript

Florence B: My name is Florence. I work in software as a service industry. I am a VP of Marketing, and...

AvatarImg
AvatarImg

Brittney M.

Account Executive

Higher Education, 51-200 employees

Review source

Overall Rating

Great for SDRS

Reviewed 2 years ago

Transcript

Brittney: Hi, I'm Brittney. I work as a Software Development Representative at a SAS company, and I give...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best sales sequencing tool on the market, hands down

Reviewed 2 years ago

Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

Pros

At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

Cons

Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Made our SDRs way more productive

Reviewed 2 years ago

Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).

Pros

We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!

Cons

It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Seamless prospecting tool with a 1-to-1 alignment with CRM

Reviewed a month ago
Pros

Being able to prospect, contact prospects, and manage accounts and pipeline all in one solution. Having the integration with Salesforce allows for efficiency and seamless workflows within the sales organization.

Cons

Not having the ability to record calls and have conversation intelligence created a need for an additional solution that was a significant cost to the organization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Probably the most frustrating software I've ever used

Reviewed a month ago
Pros

Sequences are good, however this can be achieved with most CRM's these days. Call task lists work well, but you need to tag everything before being able to filter between tasks.

Cons

The software basically stopped working about 1-2 weeks ago. We can no longer change owners of leads, add tags, set up filters. We've tried on multiple devices, with multiple team members, but nothing. I've been told there's no date when this will be fixed, so we have an unusable CRM. I've raised tickets in the past which on average took about 1-2 weeks for a response, but I thought urgent issues would be resolved. The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back. Save yourself the stress and find a different CRM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Prospect Management Tool

Reviewed 3 months ago

Eventhough UI is not simple yet once learnt, it's a great tool to manage all email cadences and managing the Prospects/ Leads and Campaign

Pros

Great Sales Cadence for effective Lead Management Detailed Email Analytics for Campaign Management

Cons

Inability to integrate with Google Sheets and only allows upload thru CSV Takes time for User to familiarize themselves with the Tool UI

Outreach FAQs and common questions

Q. What type of pricing plans does Outreach offer?

Outreach has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Outreach?

Outreach has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Outreach support?

Outreach supports the following languages:
English


Q. Does Outreach offer an API?

Yes, Outreach has an API available for use.


Q. What other apps does Outreach integrate with?

Outreach integrates with the following applications:
Dialpad, LeadIQ, Terminus, ZoomInfo SalesOS, RingCentral Contact Center, Gmail, Seismic, Sendoso, Gong.io, Drift, Salesforce Sales Cloud, Chili Piper, Okta, Microsoft 365, Demandbase One, 6sense, LinkedIn Sales Navigator, Vidyard, HubSpot CRM


Q. What level of support does Outreach offer?

Outreach offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base

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