Momentum vs Microsoft Teams

VoIP.ms

Nextiva

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Ops Support

Everything, the system stopped working with in 4 months and customer service did not help with any issues we were having. When we told them it was negatively impacting our business, we were told they could do anything to help.

Senior Systems Manager

The few times we've encountered higher level issues it's taken some work to get the correct support engineer on our case to get things resolved.

Network Engineer

This focus is evident in their exceptional service - in the few instances where I needed to submit a support ticket, each issue was addressed and resolved in a timely manner.

HR/Office Administration

They respond quickly, stick with the issue until it is resolved and are excellent when there is an emergency and I need a quick response.  

Momentum Telecom is a leading service provider of cloud communications and collaboration solutions. It helps deliver integrated voice, video, and data solution that’s mobile, flexible and future proof, enabling employees to communicate freely with customers and partners in real-time.

Automatic Call Distribution

Call Center Management

Caller ID

Call Monitoring

Call Recording

Call Routing

Call Transfer

Live Chat

Reporting/Analytics

Reporting & Statistics

SIP Trunking

Third-Party Integrations

Unified Communications

Video Conferencing

VoIP

Momentum

Web-based

RingEX

8x8 Work

RingCX

Ooma Office

Zoom Phone

Intermedia Unite

Basic

One of the things I love the most about Momentum is that the moment I joined I felt like I was part of the team --- a part of a community entirely focused on the success of each individual and the success of the group as a collective.

Managing Member

Now that we have experienced their sales process, we would not work with this company if they provided the service for free.  

IT Director

Their technology has transformed how we operate in the post-Covid era, enabling us to be more flexible and connected than ever before.

We need a solution provider that is stable and trustworthy.  

The ability to convert your computer and/or cell phone into your work/desk phone.

Accounting Manager

I like the fact that I can access my "desk phone" from anywhere as long as I'm in WiFi

The admin portal is easier to navigate and manage than our old Broadsoft system making most minor changes a breeze.

sec treas

their rep no idea which headsets would not be suitable for this deployment.  went through weeks of trying to queue calls, silence call waiting, eliminate voice mail and other customizations that their support staff eventually figured out.

Purchasing

The self-service portal and call recording services are both great.

I would've been farther than I'd be if I had continually practiced my focusing skills.

Their communication about any maintenance, their technical support, and the account representatives are incredibly helpful.

Cash Treasury Management Service Specialist

User Friendly and the feature of seeing names of those calling in and if there isn't a name associated then over 90% of the time there is a number associated that I can research where it came from.

Branch Manager

We have enjoyed from the very beginning with our sales contact [sensitive content hidden] through all the customer service team and the account support - everyone has been top notch!

As a veteran, I have high standards for professionalism and efficiency, and I can attest that G12's customer service meets these standards effortlessly.

now that our headsets are solved the call waiting interruption problem is overr but the yealink corded headsets are not long enough to work with

PRINCIPAL

YEARS AGO THEY WERE OK AND SLID DOWNHILL ON THE SERVICE END OF THINGS - THEY DO NOT CARE ABOUT THE CUSTOMER

Director of Operations

nothing comes to mind.   If there must be some least liked aspect of any service like this, I suppose that it would be the cost.

Inside Sales Representative

occupies too much space and it makes system lag sometimes and while toggling between screens during a call it lags the voice

So, there is little to no down time and no disruption to our daily business

President

Responsiveness and professionalism of channel team

Lack of transparency when it comes to providers.

operations manager

It's also very helpful to receive an email notification when a voicemail is received that allows you to listen to the message from anywhere at any time as long as you have access to your email. And when that's not available, their mobile app that allows you to listen to your voicemails is so convenient.

IT Systems / Senior TelCom Engineer  

With their provisioning team, porting team and support I'm now 1350+ users, 1200+ UC phones, 30+ Softphones, Teams Connections.

Administrative Supervisor, Legal Assistant, Billing Administrator

Prompt assistance with requests and friendly, knowledgeable staff

chat system and backup service in idaho to configure line rolling and setup

Staffing and HR Services

It is easy to use and administer for all of our office locations

Implementation costs are included in the monthly user license as is all support.

Controller

IT Consultant

What I appreciate is their willingness to work with me in setting up SIP services on an older PBX.

Practice Manager

However, management of incoming calls  required a few adjustments after the initial implementation. After staff identified what the gaps were the G12 Team provided options and implemented the changes for us to try.  

veterinarian

The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense.

IT Manager

Configuring some advanced features on extensions is difficult.

Managerial Consultant

The contract was signed by a former employee who didn't have authorization to enter the firm into financial contracts.

I trust that as customers start submitting reviews, the firm will go out of business.

VP of DTC

We did switch our contacts mid way through they has a email leaving the company so we have a contact switch for our on-boarding mid switch.

Account Executive

They offer a great service at very competitive rates.

Manager of Computer Services

The portal is very easy to understand and use

I.T Manager

the ease of customer service and consistency of service

Overall, very good, we have had attentive and responsive POC's.

We lost clients because we did not have a reliable phone system.

Owner

Being able to pre-configure phones and have them provisioned for an end user before the phone arrives at the customer's site is very convenient.  

Phone system has excellent performance for standard functionality.

Poor customer service, poor communication, unethical, unprofessional

Sometimes the issue is found to be internal, but G12 is still willing to assist.

Customer Support

Phone System

Admin Portal

Voicemail

Sales and Service

Call Management

Team Collaboration

Setup

Downtime

Cloud Platform

Freelancers

Small Business

Large Enterprises

Mid-size Business

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Workspace

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Google Meet

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

accountant

It hard to contact customer service if you have a problem.

Teacher

I am amazed at the creator of MS Teams to think about this kind of app that all we need will be in one app. And with their great customer service, I am assuring you that this app will be a trend even after this pandemic.

Field Service Coordinator

Customer support is really good, I only had the need for them couple times and they were able to help me very quickly.

Momentum vs Microsoft Teams Comparison (2026)

Momentum

Microsoft Teams

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives