Natterbox vs 3CX

Microsoft Teams

Zendesk Suite

8x8 Work

Genesys Cloud CX

Zoom Phone

Zadarma

Compare Natterbox and 3CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

CloudTalk

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

RingEX

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

GoTo Connect

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Auto-Dialer

Automated Routing

Automatic Call Distribution

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Campaign Analytics

Campaign Management

Communication Management

Computer Telephony Integration

Contact Database

Contact Management

Conversion Tracking

Customer History

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Employee Directory

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Keyword Tracking

Lead Capture

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Predictive Dialer

Purchasing & Receiving

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Reporting/Analytics

Reporting & Statistics

Ring Groups

ROI Tracking

Role-Based Permissions

Sentiment Analysis

SIP Trunking

SMS Messaging

Survey/Poll Management

Surveys & Feedback

Text to Speech

Third-Party Integrations

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Natterbox

Web-based

iPad

iPhone

Android

Windows

Linux

Chromebook

Basic

Director

Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce.   

Senior Manager - Digital Customer Operations

Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes

Our main selection criterias were seamless integration with SalesForce CRM and cost efficiency - both were met.

Premium Client Manager

It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings.

All of those were tackled later together with the Natterbox CS/tech support.

Integrations

Ease of Use

Pricing

Customer Support

2-10

1000+

201-500

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. Work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.

Activity/News Feed

Archiving & Retention

Audio Calls

Audio Capture

Audio/Video Conferencing

Automated Attendant

Autoresponders

Blended Call Center

Calendar Sync

Caller Profiles

Chat/Messaging

Chat Transcript

Collaboration Tools

Conferencing

Customizable Branding

Drag & Drop

Fax Management

File Sharing

File Transfer

Live Chat

Meeting Management

Multi-Language

Multi-User Collaboration

Offline Form

Proactive Chat

Progressive Dialer

Progress Tracking

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Notifications

Recording

Screen Sharing

Search/Filter

Single Sign On

SMS Marketing

Social Media Integration

Speech-to-Text Analysis

SSL Security

Support Ticket Management

Task Management

Most reviewers indicate that 3CX delivers strong value for money, with cost-saving features and a generous free version. Some reviewers feel advanced features are expensive, and they report confusion over changing pricing and licensing.

Value for money

The 3CX integration most frequently cited by reviewers is Gestionale sul Web, an enterprise resource planning product rated 5.0 out of 5 for its integration with 3CX.

By industry, 3CX reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for 3CX cited by reviewers is telephony (47% of reviewers).

3CX SMB

3CX PRO

3CX ENT

Systems and Service Operation Analyst

Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.

Business Owner

Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM.

Application Specialist

We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault.

Architect

The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.

Engineer

Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC.

Tech

Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.

Technician

In the "mini pop-up"  dashboard you can have a look at the other users and their status, make internal calls and forward the external calls.

AG Director Arts and Craft Department

CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

HR and Finance Manager

For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

HR Manager

I wish there was a text feature beyond texting only people who have the 3cx app.

Manager

There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.

Director of Business Development

Contacts does not always save changes you make on contacts.