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Natterbox Pricing, Features, Reviews and Alternatives

Natterbox product overview

Price starts from

52

/user

Per month

What is Natterbox?

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations. Make voice a key digital channel that is fully integrated and managed inside Salesforce with full contact center features including IVR, click-to-dial, call recording, dynamic routing, call coaching, voice transcription, sentiment analysis, plus more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
24/7 (Live rep)
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Documentation
Live Online
Videos
In Person
Webinars

Natterbox pricing information

Value for money

4.1

/5

22

Starting from

52

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Natterbox features

Functionality

4.0

/5

22

Total features

95

8 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Contact Management
Mobile Access

Functionality contenders

Natterbox users reviews

Overall Rating

4.1

/5

22

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.55/10
Rating distribution

5

4

3

2

1

6

12

4

0

0

Pros
The concept of the Salesforce plugin is great and the support team are really lovely. When it works, it's great.
Good integration with SF. Ambitious roadmap with voice recognition, transcripts etc.
They both had a strong background in telephony and also really understood the salesforce product and best practices within it.
Cons
The transfer feature is difficult to use. Recently the "answer" button completely disappeared, only to be informed eventually that our CTI was too old.
Phone numbers used marked as spam on clients calls when they are using Andriod.
No webapp to make calls from, we need a physical handset because we don't use Salesforce.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best of Breed Technology

Reviewed 2 years ago

We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; [SENSITIVE CONTENT HIDDEN] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able...

Pros

The system is extremely flexible and is able to integrate extremely well with salesforce.

Cons

The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Natterbox

Reviewed a year ago

Very good. The Natterbox team, at all levels, took the time to understand our challenges and just rolled up their sleeves and pitched in until such time as the product was bedded in.

Pros

We were in a situation where we had just implemented a new instance of Salesforce and we also had to move all of our people to WFH. At the time we had an on-premise call distribution system. Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce. Also, the tool that supports the routing engine is quite intuitive and allowed us to refine our call segmentation/ paths very quickly

Cons

The reporting suite does require a bit of time to learn albeit the out of the box reporting will certainly be sufficient for 'day 1'.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Evolving with a customers needs

Reviewed a year ago

Overall - OK. I found that Natterbox waited for us to identify and raise issues - the promise was that Natterbox would identify issues before us and notify us of gaps that they saw - even if they were not issues within Natterbox control. We were promised that Natterbox would monitor - flag and suggest resolution for issues that impacted their solution. This doesn't happen. Where is the KPI's - if the system isn't performing - we shouldn't be "its not our fault" - fix the problem not the blame...

Pros

We are centric to SalesForce in managing our resources. NB as native in SF provides the ability to remove the finger pointing between previous CTI platforms that typically identified any faults as someone else's error and made resolution slow or at times non existent. We want a platform that makes us future proof - allows us to grow and keep pace with what's available and that can change with our needs. We want a platform that helps us lead organisational change - not be hindered by legacy systems. We want to be able to leverage SF and collaboration with customers, all our remote teams and our customers customers.

Cons

It still feels like a "proto-type" - too much promised and not enough rigour around identifying issues. The start up was quick - but unidentified issues were not resolved quickly. Working with our IT team to understand bandwidth, server routings and unintended consequence should be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good phone software

Reviewed a year ago

Overall it is a good product to use with salesforce to be able to talk to customers over the phone and retrieve voicemails.

Pros

It is easy to use with salesforce and the majority it pulls up the customers account.

Cons

Sometimes it freezes and won’t answer a call or won’t pull up a customers account. Can hear a call but won’t show on dial pad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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JP's review

Reviewed a year ago

Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes

Pros

- All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc.

Cons

- Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue

Natterbox FAQs and common questions

Q. What type of pricing plans does Natterbox offer?

Natterbox has the following pricing plans:
Starting from: $52.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Natterbox?

Natterbox has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Natterbox support?

Natterbox supports the following languages:
English


Q. Does Natterbox support mobile devices?

Natterbox supports the following devices:
Android, iPad, iPhone


Q. Does Natterbox offer an API?

Yes, Natterbox has an API available for use.


Q. What other apps does Natterbox integrate with?

Natterbox integrates with the following applications:
Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Platform


Q. What level of support does Natterbox offer?

Natterbox offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum

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