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Natterbox Pricing, Features, Reviews & Alternatives

Natterbox

Global Phone System 100% native in Salesforce CRM

4.33/5 (3 reviews)
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Natterbox overview

What is Natterbox?

Natterbox is a cloud-based business telephony and voice services platform, which provides business communication service between organizations and its customers. The software is any business, whether you're looking to scale rapidly or improve function across a large business.

Natterbox supports organizations across various industries including recruitment, travel, ecommerce, financial services, media, government, utilities and others. Its key customers include Groupon, ETX Capital, Reed.co.uk, Legal & General, Barnardos.

Natterbox provides a scalable and agile Global PBX, which is native in Salesforce CRM.

Natterbox CTI (Computer Telephony Integration) system features click to dial, screen pop and wrap-up codes along with automatic follow-up scheduler and single sign-on with Salesforce. Natterbox logs all inbound and outbound fixed line and cellular call data to its contacts database, accounts or any other custom records.

The software also provides more than 120+ customizable and real time reports in Salesforce for easy monitoring of sales call productivity.
natterbox.com

Pricing

Starting from
£15/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Albania, Australia, Austria, Azerbaijan and 37 other markets, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Malta, Moldova (the Republic of), Montenegro, Netherlands, New Zealand, North Macedonia, Philippines, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Spain, Switzerland, Turkey, Ukraine, United Kingdom

Supported languages

English
Natterbox screenshot: Natterbox - WallboardNatterbox screenshot: Build custom call policies in real time.Natterbox screenshot: AVS in Salesforce LightningNatterbox screenshot: Admin Home

Natterbox user reviews

Overall rating
4.3
/5
Excellent
1
Very good
2
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
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Andrew R.

Best of Breed Technology

Used daily for less than 6 months
Reviewed 2020-06-24
Review Source: Capterra

We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; [SENSITIVE CONTENT HIDDEN] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. [SENSITIVE CONTENT HIDDEN] was our lead project manager, and [SENSITIVE CONTENT HIDDEN] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it.

Pros
The system is extremely flexible and is able to integrate extremely well with salesforce.

Cons
The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Recently transitioned to Natterbox

Used daily for less than 6 months
Reviewed 2019-02-15
Review Source: Capterra

Pros
Natterbox streamlines day to day tasks and is very simple to use. The dashboard is awesome! It is unbelievable that no one needs phones on their desks anymore! The phone tree is better for customers and reduces hold times. It is really nice that the phone numbers are automatically recorded in Salesforce.

Cons
I really cannot think of anything negative to report. We have been really pleased with our decision to move to Naterbox.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Tom M.

Simplifies the Day-To-Day

Used daily for 6-12 months
Reviewed 2019-02-15
Review Source: Capterra

Overall, natterbox has made an improvement in our work place and would happily say that it is the right choice for growing businesses

Pros
It truly makes it simple to take calls and keep up with a demanding schedule

Cons
It sometimes distorts the audio on calls

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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User recommendation
9.3/10
Based on 3 user reviews
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Natterbox pricing

Starting from
£15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Please contact Natterbox for pricing information.

Value for money
5.0/5
Based on 2 user ratings
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Natterbox features

API
Access Controls/Permissions
Alerts/Notifications
Call Monitoring
Call Recording
Call Routing
Contact Management
Mobile Access
Reporting/Analytics
Third Party Integrations
Video Conferencing

Activity Dashboard (212 other apps)
Chat/Messaging (221 other apps)
Collaboration Tools (166 other apps)
Communication Management (203 other apps)
Customizable Branding (160 other apps)
Data Import/Export (166 other apps)
Live Chat (193 other apps)
Real-Time Chat (147 other apps)
Reporting & Statistics (239 other apps)

Features
5.0/5
Based on 3 user ratings
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Additional information for Natterbox

Benefits

Natterbox is a cloud-based telephony software company. Natterbox platform is highly available and load balanced without any dependency on physical location or datacenter. A truly global phone system. 100% native in Salesforce.

Natterbox CTI (Computer Telephony Integration) saves time for your agent by displaying relevant customer records automatically, capturing all call data, including live notes and taking on the call and pushing them straight into your CRM.

We also provide a scalable personalized customer experience with using dynamic call routing based on any data within CRM, including greeting by name, recognizing open cases and routing on personal preferences.

Natterbox logs all inbound and outbound data to contacts, accounts and custom records, ensuring data accuracy in CRM.

Increases CRM adopting amongst staff thorugh tools like click to dial.

Call recordings are automatically populated in Salesforce and emailed with different storage period options.

Based on information in Salesforce, calls are directed to different people, numbers or phones based on date and time, along with SMS and email alerts.

More than 120 customizable native call reports with access to a dashboard that which summarizes all daily, weekly, monthly and yearly call activities.