Natterbox vs RingEX

Zendesk Suite

Nextiva

Vonage Business Communications

8x8 Work

Genesys Cloud CX

Zadarma

Compare Natterbox and RingEX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

CloudTalk

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

RingEX

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

GoTo Connect

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Auto-Dialer

Automated Routing

Automatic Call Distribution

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Campaign Analytics

Campaign Management

Communication Management

Computer Telephony Integration

Contact Database

Contact Management

Conversion Tracking

Customer History

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Employee Directory

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Keyword Tracking

Lead Capture

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Predictive Dialer

Purchasing & Receiving

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Reporting/Analytics

Reporting & Statistics

Ring Groups

ROI Tracking

Role-Based Permissions

Sentiment Analysis

SIP Trunking

SMS Messaging

Survey/Poll Management

Surveys & Feedback

Text to Speech

Third-Party Integrations

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Natterbox

Web-based

iPad

iPhone

Android

Windows

Linux

Chromebook

Basic

Director

Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce.   

Senior Manager - Digital Customer Operations

Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes

Our main selection criterias were seamless integration with SalesForce CRM and cost efficiency - both were met.

Premium Client Manager

It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings.

All of those were tackled later together with the Natterbox CS/tech support.

Integrations

Ease of Use

Pricing

Customer Support

2-10

1000+

201-500

Microsoft Teams

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Archiving & Retention

Automated Attendant

Calendar Management

Chat/Messaging

Collaboration Tools

Conferencing

Event Triggered Actions

Fax Management

File Sharing

File Transfer

Microsoft Outlook Integration

Multi-User Collaboration

Presentation Streaming

Recording

Remote Access/Control

Scheduled Recording

Scheduling

Screen Sharing

Single Sign On

Softphone

Two Way Audio & Video

Two-Way Audio & Video

Unified Communications

Video Chat

Reviews for RingEX come from a wide variety of industries, including real estate (7% of reviewers), hospital & health care (6%), and insurance (6%). The most frequent use case for RingEX cited by reviewers is business phone systems (43% of reviewers).

Users and use cases

Reviewers appreciate RingEX’s comprehensive features and integrations at a competitive price, and some users say it is affordable for startups. However, some reviewers find it expensive for larger teams and report extra charges can add up quickly.

Value for money

RingEX is a business phone systems solution offering key features such as voice mail, VoIP connection, mobile access, call transfer, call routing, and call recording, among others.

Core

Advanced

Ultra

Sales

One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person.

My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer.

Pre Litigation Legal Assistant

It allows you to have a single phone number, without having to switch between different numbers.

Sales Development Rep

We are currenly using Ringcentral to manage outbound and inbound calls along with text messages, our admin was able to setup call queues that are used for different sources of leads, we can shadow other rep calls and it now has an option for automated notes from live calls.

Presales Engineer

It looks like the video quality is only 720p whereas some of the other vendors offer 4K.

HR and Operations Analyst

The idea of just being able to have a secondary phone on your computer versus a physical phone is so helpful!

VP Operations

stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive).  

Partner

I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Office Manager

The sales team will reach out to you numerous times any time you ask about a change at all to your account.

The mobile app remains reliably active with no missed calls or notifications

Administrator

I travel a lot so not needing to lug around a phone is great. And when I am on the go I never miss a call.

Chief Operations Officer

Ring Central is a helpful phone system for our business to manage leads and staff

The price is great and we are able to add new numbers for a very small price.

Owner

The pricing structure also allow us to get a great value for our business phones.

It's fast, simple, and helps you stay connected in many ways.

Brokerage Operations Associate

We use RingEX and Ring Central for all of our phone calls and meetings with customers.

Improving the call transcription process would significantly enhance our record-keeping and customer communication.

Also the ability to configure the application's user interface remotely for each user would also be great.

Manager

IT Manager

cost and lack of web based support when porting into RC

Recruitment Manager

One of the greatest perks is that you can use a single number to make calls worldwide, or even obtain a new number to expand your business across different countries like the USA, UK, and more, all from comfort.

IT Administrator

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program.  

The versatility of RingCentral is unmatched — I can effortlessly send bulk texts, schedule meetings, and make calls all in one place. Plus, what really sets it apart is its ability to verify if the numbers I'm texting are accurate.