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Nextiva vs Ringover Comparison (2026)
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RingEX
4.2
3CX
4.4
Good recommendations?
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
919
5
4
3
2
1
729
101
38
10
41
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.7
892
5
4
3
2
1
707
147
17
5
16
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit.”
CG
Chris G.
Owner
“I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time.”
Bob W.
owner
“The ability to call customers from the app where my personal cell phone number will not show up.”
AL
Amy L.
Office Manager
Pros
“Another noteworthy point is the amount of resources available on their website: guides, documentation, and very clear help material for configuring and taking advantage of all the platform's features.”
JS
Jose S.
CCO
“Ringover also provides a lot of documentation and learning resources on their website, which makes the learning curve quite manageable for new users.”
JS
Jose S.
CCO
“The ability to review call transcripts—rather than trawling through recordings—is a real productivity boost, and the call bar helpfully flags when a number falls outside our tariff.”
NV
Nicholas V.
Founder
Cons
“I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time.”
Bob W.
owner
“Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account.”
JS
Jason S.
President
“However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization.”
JS
Joseph S.
HR Adminstrator
Cons
“It was not really well optimized and it kinda made the crm really messy and that frustrated me the most.”
Eric N.
BDR
“Some integrations can be limited, and occasionally there are minor glitches with the mobile app notifications.”
JR
Juan R.
Technology and Digital Product Manager
“Also sometimes it starts playing back old calls and I need to shut the application down and restart it.”
NB
Nikolai B.
Managing Partner
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review12 days ago
Key features
- Total features112
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Caller Profiles
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Electronic Faxes
- Electronic Signature
- Email Marketing
- Embedded AI
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Gamification
- Generative AI
- Goal Management
- Group Messaging
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Knowledge Base Management
- List Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Post Scheduling
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Proactive Chat
- Prospecting Tools
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Softphone
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Tagging
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
- Total features120
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Caller Profiles
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Electronic Faxes
- Electronic Signature
- Email Marketing
- Embedded AI
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Gamification
- Generative AI
- Goal Management
- Group Messaging
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Knowledge Base Management
- List Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Post Scheduling
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Proactive Chat
- Prospecting Tools
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Softphone
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Tagging
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
Integrations
- Total integrations12
- Access Vincere Evo
- ActiveCampaign
- Amazon S3
- Axonaut
- Bullhorn
- CallRevu
- Crisp
- Deskpro
- DigitalOcean
- Efficy CRM
- Freshdesk
- Freshsales
- Gong
- Google Contacts
- Google Meet
- Google Workspace
- Gorgias
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IBM Cloud
- Jira
- Microsoft Access
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- Modjo
- OVHcloud
- Okta
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Scaleway
- Sellsy
- Slack
- SwiftAssess
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Calendar
- Zoom Events and Webinars
- monday AI Work Platform
- noCRM
- Total integrations35
- Access Vincere Evo
- ActiveCampaign
- Amazon S3
- Axonaut
- Bullhorn
- CallRevu
- Crisp
- Deskpro
- DigitalOcean
- Efficy CRM
- Freshdesk
- Freshsales
- Gong
- Google Contacts
- Google Meet
- Google Workspace
- Gorgias
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IBM Cloud
- Jira
- Microsoft Access
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- Modjo
- OVHcloud
- Okta
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Scaleway
- Sellsy
- Slack
- SwiftAssess
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Calendar
- Zoom Events and Webinars
- monday AI Work Platform
- noCRM
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