Ooma Office vs JustCall

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Owner

Months of efforts with their customer service team have failed to fix a bug they have working with Google Contacts.

The customer services representatives if you can even get ahold of any mostly say it is your problem not theirs.

President

Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.

Managing Partner

The basic service "pro" service have vastly different features.

Ooma Office is an award-winning and affordable business VoIP solution for any size business. Pricing starts at $19.95/user/month and there are no contracts. We offer two service plans, designed to suit a variety of business needs.

Access Controls/Permissions

Alerts/Notifications

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Chat/Messaging

Conferencing

Contact Management

Employee Directory

Fax Management

Live Chat

Mobile Access

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

SIP Trunking

SMS Messaging

Two-Way Audio & Video

Unified Communications

Video Conferencing

Virtual Call Center

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Reviews for Ooma Office come from a wide variety of industries, including insurance (6% of reviewers), retail (6%), and hospital & health care (5%). The most frequent use case for Ooma Office cited by reviewers is business phone systems (57% of reviewers).

Users and use cases

Most users consider Ooma Office to deliver strong value for money, citing significant cost savings and a budget-friendly approach for small businesses. Some reviewers find drawbacks in proprietary hardware, extra fees, and occasional billing inconsistencies.

Value for money

Ooma Office is a business phone systems tool with key features that include mobile access, caller ID, alerts and notifications, call routing, and more.

Ooma Office

Web-based

Windows

Android

Linux

iPhone

iPad

RingEX

Dialpad

GoTo Connect

Zoom Phone

Ooma office

Ooma office Pro

Inconsistent phone support experience

Agent

I added 15 different additional phone lines and I was charged $15 per each line even though I was told very clearly by the customer service representative I was not going to be charged anything.

Senior Partner

It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number.

47% of reviewers feel negative about Ooma's phone support. Users report long wait times when seeking assistance and express frustration with support staff’s limited knowledge, especially regarding technical issues like porting numbers or troubleshooting outages. Some reviewers find the resolution process slow, often requiring multiple calls to address billing or service problems. They say communication about charges and account changes is unclear, leading to unexpected fees. Reviewers indicate that these support challenges can disrupt business operations and add unnecessary stress when urgent help is needed.

Effortless initial setup process

Business Owne

The setup is so easy - even someone who is technically challenged can set it up without trouble.

It is remarkably easy to setup... just plug and play and you are up and running!

89% of reviewers feel positive about Ooma's setup process. Users think the initial installation is straightforward, often describing it as plug-and-play and suitable even for those with limited technical skills. Reviewers appreciate being able to quickly integrate and configure the system, including porting numbers and setting up forwarding. They say the administrative portal is easy to navigate, and managing the system post-setup remains simple. Some users report that the setup experience saves them time and reduces the hassle typically associated with phone system installations.

Intuitive and reliable operation

This platform is super easy to use and very cost effective!

81% of reviewers feel positive about Ooma's ease of use. Reviewers indicate the platform is intuitive, allowing even less tech-savvy team members to operate it without difficulty. Users say the software is simple to navigate, with clear features that streamline daily operations and save time. They find it convenient for remote work and appreciate the reliability, which contributes to improved workflow and productivity. Some users report that training staff is straightforward, and they value the cost-effectiveness combined with the system’s user-friendly design.

It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal.

They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed.

Practice Manager

We now do about 40% of our communications with patients via text and this was not something we could do with Ooma.

The free trial is a complete scam I have used different business calling solutions applications and they would give a 7 day or a 14 day free trial and they do not charge you unless you are fully satisfied with the trial and ready to give payment. With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable). How can you claim your company is offering a free trial if you have to pay $55 to use their product.

We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you.

Dentist

Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher).

Also, when canceling they say they will cancel but not take action and charge you for another month of service and refuse to credit the account.

Physical Therapist operations manager

The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product.

Travel consultant

The app which allows you to make calls from your desktop anywhere in the world

Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing.

I ended up finding the "best" fit (still not great) by trial and error because there is no one there to give guidance on these things.

She told that Ooma does not work that way so she had informed me where on the website I would be able to add additional phone lines to change the area code.

I only found out they charged me because I got an email receipt for the 15 different phone lines I added that I wouldn't have ever known I was being charged for if I never was sent an email receipt.v

The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result.

Ooma did let us consolidate phone service among different sites in one easy to manage dashboard.

Got charged a substantial amount for cancelling services, services that never worked!

Were never able to use the devices sent out by them.

Product Manager

If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc.

Pastor

The low cost and ability to handle all of the messages and calls from my cell phone has made this the perfect solution to our needs.

The only thing that I think Ooma office was fair in was the price they charged monthly compared to their competitors.

After multiple calls and multiple hours of waiting and arguing with them about wanting my money back.

I only went ahead with paying the activation fee anyways because I thought everything I was being told by the Ooma representative was true. But turns out everything I was told was not true at all.

Property manager

However, we have had to contact customer support, several times due to device issues.

Agency Producer

It makes it very easy to keep a record of calls made/recieved.

The product is well priced, I felt like it was overall a good value.

We are currently looking for another provider as the quality of service is no longer acceptable.

We’ve had several glitches with the phones eg.

Still on the fence. Unless they can give me reliable phone service I may be looking for alternatives.

Good news is that their customer support is very responsive. But there are still a few minor issues have not been resolved.

Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext.

Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones.  

There is nothing in particular that I dislike, however sometimes it can be easy to miss a notification.

Operations

Answer the call in the office or on the APP, same great quality.  

However, I was billed the "activation" fee during the trial period, although I received an email (on the same day) stating that the text messaging was not up and running permanently.

I wish there was more control over what data from the contact card was shown on the call display for incoming calls.2.  

Call Park that we had to contact customer support for.

They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS.

Ooma office is great solution for small businesses that are looking for an easy to use, affordable option where you can manage your communications all in one place.

We also like to call register - you can track back numbers in/out if needed.

Able to modify needs for fluctuations in office flow, accessible anywhere, inexpensive

Sales Lead Associate

We lost many calls, and some calls were not received for some colleagues, and that affect their performance.

Phone Support

Pricing

Customer Support

Switching Services

Phone Issues

Text Messaging

Internet Connection

Phone Features

Call Quality

Quality

Mid-size Business

Large Enterprises

Small Business

Freelancers

Ooma

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Founder

I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Partner

Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service.

Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc.

Recruitment Success Manager

Was looking for a solution to allow us to reach towards customers from all over Europe.

With JustCall, deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive resolutions.

Ooma Office vs JustCall Comparison (2026)

Ooma Office

JustCall

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives