Phone.com vs Dialpad

Webex Suite

RingEX

GoTo Connect

Grasshopper

Vonage Business Communications

RingCX

Compare Phone.com and Dialpad based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Phone.com is the leading cloud-based phone company focused on the needs of SMB and entrepreneurs.  In addition to offering a variety of solutions, Phone.com delivers award-winning U.S. based customer support to more than 30,000 customers across America.

Alerts/Notifications

Audio Calls

Audio/Video Recording

Automated Attendant

Automatic Transcription

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Scheduling

Call Screening

Call Transfer

Caller ID

Collaboration Tools

Conferencing

Contact Management

Custom Greetings/Messages

Electronic Hand Raising

Employee Directory

File Sharing

HD Audio/Video

Host Controls

International Calling

Meeting Management

Mobile Access

Online Voice Transmission

Presentation Streaming

Private Chat

Purchasing & Receiving

Real-Time Chat

Recording

Remote Access/Control

Reporting/Analytics

Screen Sharing

SIP Trunking

SMS Messaging

Softphone

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Phone.com

Android

Web-based

Windows

iPad

iPhone

Owner

Save yourself the anxiety and headache / and also the money - this is the most ridiculous thing I’ve ever put myself  through.

Business Owner

My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.

Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business.

OWNER

Dont need any hardware for this system and can use it anywhere. Has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.

Therapist 

When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business.

ACSP

AMAZING customer service/support. Easy configuration and sensible flow/interface.

Internet Marketing Specialist

I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls.

President

State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Counselor

Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly.

It feels more sophisticated and adult than my previous software.

I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.

Several other clinicians in my practice have also experienced these same issues and have had to cancel their service.

And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got through.

project manager

I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills.

The buttons they use to get to your messages, calls, etc. is called "Configure" then "manage users & extensions" - how crazy is that.

Outpatient Counselor

Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.

Phone.com screenshot: Seamlessly Manage Your Business Calls From Any Device, Anywhere

Phone.com screenshot: Choose from local, toll-free, and custom phone numbers.

Freelancers

Non Profit

Public Administrations

Small Business

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Access Controls/Permissions

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Archiving & Retention

Assessment Management

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Call Disposition

Call List Management

Call Reporting

Call Scripting

Call Tracking Metrics

Campaign Management

Chat/Messaging

Chatbot

Communication Management

Computer Telephony Integration

Content Management

Conversation Intelligence

Dashboard

Drag & Drop

Fax Management

File Transfer

Goal Setting/Tracking

Inbound Call Center

Intent Recognition

Knowledge Base Management

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Natural Language Processing

On-Demand Recording

Onboarding

Outbound Call Center

Performance Management

Performance Metrics

Playbooks

Power Dialer

Predictive Dialer

Queue Management

Recommendations

Sentiment Analysis

Single Sign On

Speech Recognition

Speech Synthesis

Third-Party Integrations

Training Management

Visual Analytics

Dialpad

Office Manager

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

Associate Pastor

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

Non-attorney Representative

Overall, I love the product. The ability to create dept's to assist  in monitoring other employees has been exceptionally useful.

Attorney

Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.

Call Center Manager

I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.

AGENCY OWNER

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.

Director

Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.

Technical Product Manager

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

Tier II Resident Support 

Dialpad is great and easly to use have awesome features! most have for company.

Manager

Overall, I am thrilled with the quality of the calls, and the ease of use.

Director, Care Management

Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.

Marketing Coordinator

Every once in a while, there will be some choppy calls, which can be frustrating.

Head of Customer Success

The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.

Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.

Customer support specialist

The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Director of Technology & Product

Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.

Dialpad screenshot: Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.

Phone.com vs Dialpad Comparison (2026)

Phone.com

Dialpad

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives