Phone.com vs Google Voice

800.com

Ringover

Nextiva

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.

Phone.com customers can enjoy our online meeting service that includes video conferencing, screen sharing, and chat. Our clientless solution means there's nothing to download so you can get your meeting started without any hassle. The solution is HIPAA compliant and secure.

Alerts/Notifications

Audio Calls

Audio/Video Recording

Automated Attendant

Automatic Transcription

Call Center Management

Call Conferencing

Caller ID

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Scheduling

Call Screening

Call Transfer

Collaboration Tools

Conferencing

Contact Management

Custom Greetings/Messages

Electronic Hand Raising

Employee Directory

File Sharing

HD Audio/Video

Host Controls

International Calling

Meeting Management

Mobile Access

Online Voice Transmission

Presentation Streaming

Private Chat

Purchasing & Receiving

Real-Time Chat

Recording

Remote Access/Control

Reporting/Analytics

Screen Sharing

SIP Trunking

SMS Messaging

Softphone

Two Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Phone.com

Web-based

Windows

Android

iPad

iPhone

Chromebook

Basic

Plus

Customer Service Representative

The service supports flexible MOBILITY, allowing users to make and receive business calls from mobile devices or computers anywhere.

One major advantage is its VALUE FOR MONEY, since it offers affordable plans for small businesses compared to traditional phone systems.

It is easy to set up and use, with helpful features like call forwarding, voicemail-to-email, texting, and virtual receptionist tools that improve business communication.

Managing Trustee

The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone.

owner

The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone!

Overall experience is generally positive, especially for small businesses and startups that need an affordable communication system.

All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services.

The toll-free office phone number costs so little it is a boon.

Owner

I love that we can call, text, fax and video chat from the same platform.  

Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account".

It really streamlines communication with our clients.  

Receptionist service was simple, efficient, and affordable.

The features you get for the price are awesome.  

Co-Founder

There are other companies that have better customer service departments and better supervisors that respect their clientelle, understand the issues at hand and work to assist anyone that calls into their department.  

I don't want to associate with ANY company that puts you on hold for one hour when cancelling service.

The customer service is also really great.  

Easy to use once you understand how to use it

No long wait times to connect to representatives

IT Manager and Client Success Partner

There are various options available, and the tool is very configurable. If you want assistance, their customer service professionals are merely a chat message away and are always willing to assist.

Private

Credit from enabling international calls was applied to my account and I was informed - I have screenshots of conversations, that if this 200 usd credit is unused it will be refunded back to me. When I closed the account I was told that it will not be refunded as they have 30 days limit on this.

It’s been over a month and I have still not been able to successfully use this service .

Could not schedule texts or create text templates

Systems Administrator

routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums.

Business Owner

I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.

Phone support drops you out of the queue.

Lead- Business Development

For any of the dialer I have used so far, they have given us the warning for at least once, but here there is no warning and no refund, I have barely used this account for 2 days.

They do not listen and instead refer back to the script they were given.

Broker 

Customer service is much much better than Ring Central

They work very hard to satisfy their customers.

Phone.com gives me an alternate line for my business so I no longer have to share my personal.

They include most features you would need in most situations in a business environment.

We also use it for our home phone service and it's been rock solid.

I like that it's all internet based and easy to use.

It has a variety of features and a good mobile app. Plus their mobile app is good.

functionality of the phone.com feature as a whole, work fine.

Therapist 

This is very detrimental when you are running a business and getting back to your client sis important.

To say that the invoices are confusing would be a gross understatement.

Phone.com is by far the best VOIP phone system I've ever used.

On 2 occasions I have spent well over an hour on the phone trying to understand the bill.

I set up our services once and haven't been back in years to change anything.

OWNER

pictures dont come over that well.  cant transfer very well to other extensions or outside of the phone system

Having this service is the key to keeping organized and separate from my personal phone line.

Outpatient Therapist

Phone.com reduces the need to carry 2 phones or have a business line.

Phone Support

Client Porting

Text Messaging

Features

Phone Setup

Billing

Setup

Ease of Use

Account Refund

Freelancers

Small Business

VoIP.ms

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Google Voice is a <b>phone system</b> and <b>call management</b> software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

For Cloud Phone Systems

Ring Groups

The Google Voice integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.8 out of 5 for its integration with Google Voice) and Google Meet (a meeting product, 4.9).

Integrations

Reviews for Google Voice come from a wide variety of industries, including education management (7% of reviewers), information technology and services (5%), and computer software (5%). The most frequent use case for Google Voice cited by reviewers is telephony (62% of reviewers).

Google Voice

RingEX

Microsoft Teams

Zoom Phone

Vonage Business Communications

Spruce Health

Dialpad

Aircall

CallHippo

Starter

Standard

Premier

Frequent spam and scam calls

accounting 

Some random people can just get your number from gods knows where and start disturbing you one should be able to get those nunber reported and flag as spam when they call

Only concern or negative thing that I do not like is there's way to many spam calls every day like 20-30 of them.

86% of reviewers feel negative about Spam Call Filtering. Users report receiving a high volume of spam and scam calls and texts, which they find disruptive and frustrating. They say the spam filtering features are not always effective, with some legitimate calls being marked as spam and vice versa. Reviewers express concerns about security, mentioning that scammers sometimes exploit the platform. Many users wish for better tools to block, report, or filter unwanted calls and messages.

Reliance on strong internet

freelancer

However, some users have reported issues with call quality or connectivity, especially when using the app over a weak or unstable internet connection.

Office Manager

There is often a delay in connection when answering from the smartphone app, and I wish you didn't have to have a Google Voice internet tab open on your computer to answer.

69% of reviewers feel negative about Internet Connection. Reviewers indicate that Google Voice’s dependence on a stable internet connection can be problematic, especially in areas with poor connectivity. They say call quality, speed, and reliability suffer when Wi-Fi or data signals are weak, leading to missed or dropped calls and delayed messages. Users mention that the need for constant internet access can make the service less practical or more expensive, particularly when mobile data is limited.

Unreliable message alerts

IT Specialist

I often run into issue with not receiving messages

Cannot receive texts at this number either, they just vanish and we are never notified of them and cannot see them.

54% of reviewers feel negative about Message Notifications. Reviewers find that notifications for new messages are sometimes delayed, missed, or inconsistent across devices. They mention issues with not being alerted to incoming texts, difficulty tracking message status, and problems with multimedia messages. Users say these notification shortcomings can lead to missed communications and frustration, especially when timely responses are important for business or personal matters.

Occasional app glitches

I found google voice to be full of glitches, and would end up using my personal number for work, which was a challenge I was trying to avoid. If you are really counting on a second line to work, go with another app.

The app on my phone can be buggy at times and I have had it where it locked up and crashed.

44% of reviewers feel negative about Bugs and Issues. Users report experiencing app crashes, freezing, and other technical glitches that disrupt their workflow. They mention that the app can be buggy on both mobile and desktop platforms, sometimes requiring restarts or reinstallation. Reviewers say these issues can impact communication reliability and cause inconvenience, particularly when they rely on Google Voice for important business or personal calls and messages.

Inconsistent call performance

Logistics Sales Representative

Sometimes the call quality is poor even though I have strong internet.

Content Marketing Writer & Strategist

That was a few years ago, currently, I only use that number for text messages because the voice call quality is so terrible!

61% of reviewers feel negative about Call Quality. Users report frequent issues with call clarity, dropped calls, and audio problems, even when internet connections are strong. They mention echoing, low volume, and delays as common frustrations. Reviewers say these inconsistencies can disrupt important conversations and impact business reliability. Some users also note confusion with call forwarding and difficulties distinguishing between Google Voice and regular calls, which can further complicate communication.

Affordable for small businesses

President

As a small business owner it is great to be able to give my Google voice number to my business associates and my personal cell to friends and family that way I can turn off the office when needed.

Indie Author

Google Voice is great for small business owners who may not be at the financial level of covering the cost of two smart phones/ smart phone plans.

93% of reviewers feel positive about Small Business Use. Reviewers indicate Google Voice is a practical, budget-friendly solution for small business owners who need a separate work number without extra costs. They appreciate the ability to manage business communications independently from personal lines, making it easier to maintain boundaries. Users say the free or low-cost service is ideal for startups and sole proprietors, and they value the integration with other Google apps, which streamlines business operations and supports growth until a paid option is needed.

Enhanced privacy controls

Teacher

I love that Google Voice allows me the opportunity to set boundaries between my business and personal lives.

HR Generalist

The application is easy to use, and it is a good alternative to provide contact information without disclosing your personal number

91% of reviewers feel positive about Privacy. Reviewers appreciate that Google Voice allows them to keep their personal phone numbers private by providing a separate number for business or other interactions. They say this separation helps maintain professional boundaries and protects their privacy. Users note that the service is useful for both business and personal use, offering peace of mind when sharing contact information. Many feel it’s a valuable tool for those concerned about anonymity and safety.

Flexible multi-device access

Junior Front End Developer

Also it is very convenient to use and connect on all devices whether it be my phone tablet of laptop.

92% of reviewers feel positive about Device Compatibility. Users report that Google Voice’s ability to work seamlessly across smartphones, tablets, laptops, and desktops is a major benefit. They value being able to make and receive calls or texts from any device, which increases flexibility and convenience. Reviewers highlight the ease of syncing data and contacts, and the freedom to use the service without needing a dedicated device. Many mention that this cross-platform compatibility supports both business and personal needs efficiently.

Convenient text communication

Video producer

The main asset is flexibility. When customers are unable to contact us on the phone, they can SMS us because Google Voice offers free text messaging.

Student worker

Google Voice allows me to get an extra number to call or text for work so that I can manage my personal and work number easily.

90% of reviewers feel positive about Text Messaging. Users find Google Voice’s text messaging features highly convenient for both business and personal communication. They like being able to send and receive texts from multiple devices, including computers, which streamlines workflow and enables multitasking. Reviewers mention that free texting, integration with email, and the ability to manage messages efficiently are key benefits. Many say it’s especially helpful for maintaining client communication and managing work-life boundaries.

Phone.com vs Google Voice Comparison (2026)

Phone.com

Google Voice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives