Plivo vs Infobip

Twilio

800.com

Telnyx Suite

Bandwidth

Cognigy.AI

charles

Compare Plivo and Infobip based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

JustCall

Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.

Squaretalk

Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Bitrix24

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Plivo is an API-based voice & SMS developer platform & global carrier service provider for businesses of all sizes wishing to leverage cloud communications. Customers can access versatile HTTP APIs for building voice & SMS capabilities into any web or mobile app using any web standard language.

2-Way Messaging

Access Controls/Permissions

Audio/Video Conferencing

Auto-Dialer

Automated Responses

Automated Routing

Call Center Management

Call Conferencing

Caller ID

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Tracking

Call Transfer

Chat/Messaging

Chat Transcript

Collaboration Tools

Computer Telephony Integration

Contact Management

Mass Texting

Message Personalization

Mobile Access

Mobile Coupons

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Online Voice Transmission

Phone Key Input

Polls/Voting

Predictive Dialer

Real-Time Notifications

Reporting/Analytics

Scheduled Messaging

Shortcodes

SMS Marketing

SMS Messaging

Survey/Poll Management

Text to Speech

Text-to-Win

Voice Mail

Open Source

Plivo

Web-based

Basic

Team coordinator

Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services.

Production Supervisor 

It's also difficult to monitor calls for the same reason. But it's our backup server, so its not something we deal with often.

web developer

Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance.

We offer text message capabilities for free to our customers and our switch from 1 provider to them caused an outage for our Ireland and Australian customers.

Co-Founder

Unfortunately, our account was suspended without clear explanations, even though we had been completely transparent about our usage from the start.

We are unable to provide service at this time due to our internal risk assessment.

I contacted this team back in early 2021 to speak with sales about signing up and to understand more about 10DLC at the time and how they were going to handle it.

Our attempts to resolve the issue with their support team were met with delayed responses and a lack of helpfulness.

The reliability of Plivo's services and their customer support were significant drawbacks.

It disrupted our operations and impacted our clients negatively.

We stopped receiving responses on our tickets that have been open for more than a week after 2 canned responses were sent in response to our question/issue.

During this issue, I found their customer service to be lacking.

Incredible support (chat, email, phone) and a much more robust platform - well worth the extra cost.

Senior System Analyst

We are thinking of integrating the Plivo's SMS into many other verticals we have.

This sort of false advertising and customer service is completely unacceptable and I felt like others need to be aware.

It performs that particular duty admirably.

We initially liked their pricing (most appealing) and then once we logged in we found that they had a very nice layout!

Founder

I've been a Plivo customer since 2014 with two other companies.

Integrating with our Software product was easy and straight forward

Office Manager

So easy to use with our Jackrabbit class program and so inexpensive!  

Customer Support

Delivery Rates

API Documentation

Disappointment

Server Backup

Account Management

Contact Methods

Operational Improvements

Response Time

Ignored Requests

Large Enterprises

Small Business

Mid-size Business

Freelancers

Intercom

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Mobile Text Alerts

Mobile Text Alerts helps businesses grow their sales through SMS marketing. Our online dashboard and mobile app allows users to send and receive mass text messages, manage subscribers, segment lists, engage in 2-way conversations, connect integrations and interact with messaging analytics.

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

Plivo vs Infobip Comparison (2026)

Plivo

Infobip

Overview

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Pricing

User reviews

Key features

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