Plivo Pricing, Features, Reviews & Comparison of Alternatives

Plivo

API-based Voice and SMS platform for businesses of all sizes

4.53/5 (74 reviews)

Plivo overview

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications. Direct relationships with over 1600 local carrier networks delivers reliable connectivity in 195 countries. With pay-as-you-go pricing and visual builders, Plivo offers a cost-effective and easy-to-deploy global communications solution.
www.plivo.com

Pricing

Starting from
$0.01
Pricing options
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Plivo screenshot: Plivo enables developers to build SMS or voice calling capabilities into web or mobile applications Plivo use case:  Web based Call CenterPlivo screenshot: SMS Short Codes allow app developers to broadcast text messages in bulkPlivo screenshot: Build interactive apps that support two-way SMS for improving communication and engagement

Plivo reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.4
  4.5
Nomsa Mukuze

Communication made easy

Used daily for 1-2 years
Reviewed 2018-08-24
Review Source: Capterra

My experience with Plivo is superb, they deliver results within timelines. Each time when you raise a support ticket, they will not rest until they provide an answer, even if it means they do not have a solution at the moment they will keep you updated with the position and this makes me happy. They provide SMS to our customers anywhere and this makes our business flourish so well.

Pros
I really enjoy using this software because it deliver its purpose when it comes to sending verification to customers anywhere. Very reliable in such a way that when any country is not getting the SMS they react instantly to make sure SMS are sent.

Cons
At the moment there is nothing specifically except that they do not have Calling Support where by as a customer you have the facility of an account manager that you contact directly when anything goes wrong.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bolivar Pereira

Outstanding quality and flexibility, great customer service

Used daily for 2+ years
Reviewed 2020-06-11
Review Source: Capterra

Pros
With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional.

Cons
Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Katalinic

Good for smaller businesses, not so good for large cross application implementation

Used daily for 6-12 months
Reviewed 2019-06-21
Review Source: Capterra

It's been ok, aside from annoying API issues and the occasional oddities with the console interface Plivo does provide a good service for smaller businesses that have a low throughput. However for a bigger company like ours that makes heavy use of the API we've found it rather frustrating.

Pros
I like that they offer request logs for all calls and allow you to purchase phone numbers through the API. Their customer support if often times friendly and quick to respond, and the console interface looks nice. They also provide a nice set of API documentation with example requests and responses that allows you to instantly change between languages to make it much easier to understand the system.

Cons
The API leaves a lot to be desired. The main issue I have is that whenever there is an issue often times the API just throws a generic exception with a message like "Object not found". This leads us to needing to catch exceptions and compare the error string to understand what's going on when say, for example, a phone number purchase was unavailable. I would much appreciate it if the API was re-worked to better handle this kind of situation. I really shouldn't be expecting to catch exceptions. To compound the frustration, Plivo has the tendency to update the server side of their API without warning or documentation. This has caused our system to break on a few occasions. This could be easily mitigated by a change-log or hosting multiple API versions. Another issue I find is that the console interface (While it looks nice) it has a fair few bugs with it, especially when viewing request logs. It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things. Like how sub accounts are handled. For example there's no capability to search or sort the sub accounts. This makes it really annoying to use, and to make matters worse, there are other pages such as the Applications page and the Endpoints page that support this. Maybe we're using sub accounts wrong but I think this shouldn't be such a hard thing to implement. But that's my point. There are some oddities like this that make the system more difficult to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Travis Johnston

My Review of Plivo

Used weekly for 6-12 months
Reviewed 2019-06-27
Review Source: Capterra

I am utilizing the Plivo platform for school districts to help provide a more cost effective phone sharing option. It has been great but I think we will need to do a lot of the heavy lifting ourselves with managing the sub accounts (schools/customers).

Pros
API documentation and ease of use have been my strongest 'likes' of Plivo. It was really simple to utilize the PHP examples to setup my phone application.

Cons
Account management and the overall UI is difficult to navigate and missing a lot. For instances logs take upwards of 5+ minutes to show, some logs are hidden on one screen, others located somewhere else. Account management for sub-accounts doesn't exist (other than changing the name). Should be a way to further manage them, for instance setting balances and limits for the sub accounts, be able to pull account usage reports/payments more directly related to the sub account. Also the types of numbers and what exactly they offer is not clear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Abner Silverio

Plivo offers a great per minute Trunk with worldwide coverage

Used daily for 2+ years
Reviewed 2019-06-27
Review Source: Capterra

Great service with endless flexibility

Pros
It easily integrates with 3CX and works all over the world. Support has improved significantly compared to the last years and now we are using it much more.

Cons
The service should have templates that work with PBX systems

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Plivo pricing

Starting from
$0.01
Pricing options
Subscription
Free trial
Open source
View Pricing Plans

Pricing for voice and SMS is based on voice minutes and SMS amounts, for example:

VOICE

Regular Phones:
Outbound Calls – Make calls starting at $0.0120 per minute
Inbound Calls – Receive calls starting at $0.0085 per minute & buy numbers at $0.8 per month

Toll-Free Phones:
Outbound Calls – Make calls starting at $0.0030 per minute
Inbound Calls – Receive calls starting at $0.0210 per minute & buy numbers at $1 per month

SMS

Regular:
Outbound SMS – Send SMS starting at $0.005 per SMS
Inbound SMS – Receive inbound SMS at Free & buy numbers at $0.8 per month

Short Codes:
Outbound SMS – Send SMS starting at $ 0.0045 per SMS
Inbound SMS – Receive inbound SMS at Free per SMS

(See website for full pricing details)

Plivo features

API
Call Recording
Call Routing
Call Transfer
Caller ID
Conferencing

Activity Dashboard (137 other apps)
Automatic Notifications (110 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Chat (131 other apps)
Communication Management (102 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Instant Messaging (112 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Third Party Integration (165 other apps)
Video Conferencing (99 other apps)
Voice Mail (88 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Plivo

Key features of Plivo

  • API
  • API availability
  • Call recording
  • Call routing
  • Call tracking
  • Call transfer
  • Caller ID
  • Code assistance
  • Collaboration
  • Conferencing
  • Custom development
  • Mobile development
  • Mobile integration
  • Multi-channel communication
  • Multi-language
  • No-code
  • Real time notifications
  • SIP support
  • SMS integration
  • Short code
  • Software development
  • Software development kit
  • Text to speech
  • Transcription
  • Two-factor authentication
  • Unicode compliance
  • Web development
View All Features

Benefits

• Plivo's HTTP API's allow businesses and developers to build voice and SMS communications into any web or mobile app using any web standard language.

• Voice API facilitates the placing of phone calls to all countries with the option to buy local numbers within 55 countries, with native SIP support and SDKs for web/mobile.

• SMS API enables the sending of SMS text messages to all countries and supports two-way SMS in 19 countries plus two-way SMS Short Code within USA or Canadian territories.

• Two-way SMS phone numbers are advantageous for marketing purposes where the interaction and engagement of customers is required, enabling P2P messaging while anonymizing numbers and building recognition with contacts through a dedicated, recognized number.

•.Plivo's dedicated Short Code provision facilitates the broadcast of text messages in large volumes, promising a variable base rate of transfer that starts at a default 40 per second.