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RingEX vs CallTrackingMetrics Comparison

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Overview

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along...

Category Leaders

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

30

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

1.1K

5

4

3

2

1

628

343

147

40

37

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.6

128

5

4

3

2

1

93

26

6

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.

Pros

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.

Cons

That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.

Cons

With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
The no. 1 calltracking tool for international businesses.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features71
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Autoresponders
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Employee Directory
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • HIPAA Compliant
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Mass Texting
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Scripts
  • Natural Language Processing
  • On-Demand Recording
  • One-to-One Messaging
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Streaming
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-time Conversations
  • Recording
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Screen Sharing
  • Self-Service Search
  • Shortcodes
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Speech-to-Text Analysis
  • Tagging
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visitor Tracking
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workforce Management
  • Total features120
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Autoresponders
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Employee Directory
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • HIPAA Compliant
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Mass Texting
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Scripts
  • Natural Language Processing
  • On-Demand Recording
  • One-to-One Messaging
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Streaming
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-time Conversations
  • Recording
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Screen Sharing
  • Self-Service Search
  • Shortcodes
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Speech-to-Text Analysis
  • Tagging
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visitor Tracking
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workforce Management

Integrations

  • Total integrations31
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations54
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM