RingEX vs Freshcaller

Salesforce Sales Cloud

Freshdesk

Nextiva

Five9

Vonage Business Communications

8x8 Work

Compare RingEX and Freshcaller based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Microsoft Teams

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Calendar Management

Callback Scheduling

Call Center Management

Call Conferencing

Caller ID

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tracking

Call Tracking Metrics

Call Transfer

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

Employee Directory

Event Triggered Actions

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Microsoft Outlook Integration

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Predictive Dialer

Presentation Streaming

Purchasing & Receiving

Recording

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Ring Groups

Role-Based Permissions

Scheduled Recording

Scheduling

Screen Sharing

Single Sign On

SIP Trunking

SMS Messaging

Softphone

Third-Party Integrations

Two Way Audio & Video

Two-Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Reviews for RingEX come from a wide variety of industries, including real estate (7% of reviewers), hospital & health care (6%), and insurance (6%). The most frequent use case for RingEX cited by reviewers is business phone systems (43% of reviewers).

Users and use cases

Reviewers appreciate RingEX’s comprehensive features and integrations at a competitive price, and some users say it is affordable for startups. However, some reviewers find it expensive for larger teams and report extra charges can add up quickly.

Value for money

RingEX is a business phone systems solution offering key features such as voice mail, VoIP connection, mobile access, call transfer, call routing, and call recording, among others.

RingEX

Web-based

iPhone

Linux

Android

Windows

iPad

Core

Advanced

Ultra

Sales

One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person.

My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer.

Pre Litigation Legal Assistant

It allows you to have a single phone number, without having to switch between different numbers.

Sales Development Rep

We are currenly using Ringcentral to manage outbound and inbound calls along with text messages, our admin was able to setup call queues that are used for different sources of leads, we can shadow other rep calls and it now has an option for automated notes from live calls.

Presales Engineer

It looks like the video quality is only 720p whereas some of the other vendors offer 4K.

HR and Operations Analyst

The idea of just being able to have a secondary phone on your computer versus a physical phone is so helpful!

VP Operations

stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive).  

Partner

I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Office Manager

The sales team will reach out to you numerous times any time you ask about a change at all to your account.

The mobile app remains reliably active with no missed calls or notifications

Administrator

I travel a lot so not needing to lug around a phone is great. And when I am on the go I never miss a call.

Chief Operations Officer

Ring Central is a helpful phone system for our business to manage leads and staff

The price is great and we are able to add new numbers for a very small price.

Owner

The pricing structure also allow us to get a great value for our business phones.

It's fast, simple, and helps you stay connected in many ways.

Brokerage Operations Associate

We use RingEX and Ring Central for all of our phone calls and meetings with customers.

Improving the call transcription process would significantly enhance our record-keeping and customer communication.

Also the ability to configure the application's user interface remotely for each user would also be great.

Manager

IT Manager

cost and lack of web based support when porting into RC

Recruitment Manager

One of the greatest perks is that you can use a single number to make calls worldwide, or even obtain a new number to expand your business across different countries like the USA, UK, and more, all from comfort.

IT Administrator

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program.  

The versatility of RingCentral is unmatched — I can effortlessly send bulk texts, schedule meetings, and make calls all in one place. Plus, what really sets it apart is its ability to verify if the numbers I'm texting are accurate.

Unrestricted complimentary calls within the United States and Canada, Text transcription of voicemail messages, Global telephone communication, as well as Conferencing facilities.

I am very pleased with the VOIP service RingEx provides my small business.

Business development representatives

The app is easy to download and connects all the apps

Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues.

Project Manager 

The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations.

once you get past porting BTN into RC the use is fairly simple

RingEX is very easy to use with a intuitive interface making phone calls and sending faxes very simple.

Director of Information Systems

That functionality within the app as well as on the desk phone makes my life easier with all the incorrect calls that are routed to my desk by others.

The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity.

I would like it to be a little easier to get it to transcribe the calls for future reference.

Quality Control Trainer

Have no issues, connects quickly, records and sends reports in instant and no other issues Ive experienced since have been using it for auditing purposes and some calls I make

Customer Service Advocate

I like the business phone features; it can make calls, access voice messages, and send text messages and faxes.

It is a great way to keep everything all in one place for our external communications.

Head Of Integrated Search And Data Performance

Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years.

Reservation Manager

We love how RingCentral  MVP integrates with various tools, such as Google  Microsoft 365 which our business uses daily.

EHR Clinical Consultant

Another great feature is setting do not disturb hours so that calls will not come in after business hours based on time zone.  

The reporting features and analytics are also very helpful.

IT Service Delivery Manager

The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone.

HR Director

I really like the ability to have a phone number that employees can contact me on, that comes to my phone, but isn't my personal information.

I ring central have Message platform for communication it will use for business platform for video conference and meeting.  

IT/Technical Lead

The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.

Senior Medical Biller

One least likely thing about that the mobile app RingCentral MVP integrates well and gets the job done, it can sometimes lag and be a bit clunky.

Consultant

I feel the log in process is a little long and unnecessary, it opens a few other windows during the process and I feel it could be streamlined.

Executive Assistant to Owner/CEO

Loan Officers can send automated text messages to clients informating them about their loan.  

Customer Service Rep

that it does not always show the caller id

Senior Executive Assistant

It feels and looks a little outdated and I see some potential to improve the interface, functionality, customization, and options available.

Phone Support

Call and Video Recording

Text Messaging

Voicemail

Call Quality

RingCentral

Pricing

Ease of Use

User Accounts

Internet Connection

Dependence on internet stability

59% of reviewers feel negative about RingCentral’s reliance on internet connection. Users say that call quality and overall service are heavily dependent on having a strong, stable internet connection. Some reviewers report that outages, slow speeds, or unstable Wi-Fi result in dropped calls, static, or complete service loss. They find this particularly challenging for remote work or in areas with unreliable internet, noting that connectivity issues can disrupt business operations and customer service.

Cumbersome user account management

Regional Manager

The platform feels very dated and it was difficult to navigate the system settings to add new users.

Engenheiro de software

The login page do not work for me on Google Chrome, the Android App does not have the option to configure with email/password for the SAML logon, just with biometrics and QR Code, which are options that are not allowed by my company.

47% of reviewers feel negative about RingCentral’s user account management. Some users report that the admin interface is unintuitive and difficult to navigate, making tasks like adding or removing users, configuring settings, or managing licenses challenging. Reviewers mention issues with login processes, session expirations, and limitations on user roles. They find that simple administrative tasks often require contacting support, which slows down operations and complicates account oversight, especially for organizations with multiple users.

Complicated sales and billing practices

57% of reviewers feel negative about RingCentral’s sales and billing processes. Some users report frustration with auto-renewing contracts, hidden fees, and unexpected price increases. Reviewers indicate that canceling or modifying service is difficult, often requiring lengthy calls with support or account managers. Many users say they experience poor communication from sales and billing teams, confusing invoices, and aggressive upselling. They feel these practices create unnecessary stress and make managing accounts more burdensome.

RingEX vs Freshcaller Comparison (2026)

RingEX

Freshcaller

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives