Sierra Gold Pricing, Features, Reviews & Comparison of Alternatives

Sierra Gold

Web-based telecom expense management with wireless tracking

4.5/5 (2 reviews)

Sierra Gold overview

What is Sierra Gold?

Sierra Gold by SAI is Telecom Expense saving software, promising a web-based usage management solution that supports significant cost-cutting and productivity gains. By seamlessly integrating third-party data, Sierra Gold allows managers or end-users to leverage flexible reporting options at anytime and from anywhere – liberating Telecom and IT departments from additional workload.

Expense management features specifically widen the visibility of both wired and wireless usage and associated call costs from domestic to global (outside US) business sites. Call expenses can then be managed and attributed throughout an Enterprise, while tracking telecom assets including wireless and identifying poorly utilized extensions to reduce unnecessary equipment maintenance cost.

Optimize networks by analyzing existing traffic for VoIP migrations, locating circuit outages, monitoring trunks for avoiding call blockage and identifying cost-effective call routing.

The software also supports security monitoring and compliance with legal regulations or corporate stipulations on record retention. Check for suspicious calling patterns to minimize toll fraud while screening employees from harassment calls thanks to the ability to detect origin.


Starting from
Pricing options
Free trial
Value for money
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Business size



United States

Supported languages

Sierra Gold screenshot: Sierra Gold showing bar chart summary of sales rep performanceSierra Gold screenshot: Sierra Gold showing bar chart visualization for Monthly Cost by DivisionSierra Gold screenshot: Sierra Gold showing calls and cost breakdownsSierra Gold screenshot: Sierra Gold showing example calls list with names and recordsSierra Gold screenshot: Sierra Gold showing pie chart for International Calling by Cost

Sierra Gold reviews


Very good

Value for money
Ease of use
Customer support
Don Buckmaster

Can I give 6 stars!!!

Reviewed 2015-02-02
Review Source: Capterra

I wish I could give an extra star! When there is an issue, their response time is astonishing and frequently exceeds my expectations. The support staff are top notch, courteous, professional and above all, extremely helpful. The reports are invaluable and flexible. We have found numerous purposes for the reports, fitting a broad range of anlysis and reporting needs we have as a international company. Also, the toll fraud reporting has become a staple and intergrated into our daily business process. Above all, I know we made the right choice when we selected Sierra Gold.

Rating breakdown

Ease of use
Customer support

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David Passantino

Great product but better team

Reviewed 2015-02-18
Review Source: Capterra

I have been working with Sierra Gold for a long time and think the product is great. It is simple and easy to use and so is their support. If you call you get a great person on the phone who always seems to be happy and is always helpful. They find the answers, work hard and resolve the problems. Lastly, their product and supports also comes with experience. These folks who work for SierraGold have so much experience and constantly share their experience. Therefore, when it it comes to picking a vendor I wish all of them were like SierraGold.

Rating breakdown

Ease of use
Customer support

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Sierra Gold pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Pricing starts at $300/month. Contact for demo and full pricing information.

Sierra Gold features

Call Routing

API (241 other apps)
Activity Dashboard (146 other apps)
Automatic Notifications (114 other apps)
Call Monitoring (100 other apps)
Call Recording (151 other apps)
Call Transfer (103 other apps)
Caller ID (93 other apps)
Chat (140 other apps)
Collaboration Tools (86 other apps)
Communication Management (113 other apps)
Conferencing (107 other apps)
Contact Management (99 other apps)
Customizable Branding (89 other apps)
Instant Messaging (116 other apps)
Real Time Reporting (88 other apps)
Reporting & Statistics (154 other apps)
Third Party Integration (181 other apps)
Video Conferencing (106 other apps)
Voice Mail (92 other apps)

Additional information for Sierra Gold

Key features of Sierra Gold

  • By-Extension Reporting
  • Call Collection
  • Call Duration
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Talk Time Tracking
  • Unattended Call Management
  • Who Answered Log
  • Cloud deployment offers automatic backups, off-site storage
  • Identify cost effective routing of call activities
  • Compliance with legal regulations, eDiscovery and policy
  • Manage and allocate call expense across the enterprise
  • Track wired assets and monitor use to reduce maintenance
  • Numerous reporting options on calls and costs incurred
  • Proactive monitoring of suspicious calling patterns
  • Track and manage wireless assets
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Sierra Gold is available for on-premise deployment, or hosted within the cloud for unlimited data backups, monitored security and application updates.

Manage wired and wireless telecom expenses across the enterprise and sites outside the US, tracking assets and identifying users incurring highest costs.

Network optimization features include traffic analysis, outage root cause identification, access to real-time raw CDR troubleshooting data plus cost effective call routing tools.

Adhere to legal and corporate compliance protocols, while upholding security with monitors for suspicious calling patterns, harassment calls and wireless asset tracking.

SAI’s data service center boasts RAID Level Five redundant storage, power supply supported by backup generators and off-site storage of backups to minimize downtime or data loss.