Sierra Gold Pricing, Features, Reviews & Comparison of Alternatives

Sierra Gold Reviews

Sierra Gold

Web-based telecoms expense management with wireless tracking

4.5/5 (2 reviews)
7     41

Sierra Gold from SAI is Telecom Expense saving software, promising a web-based usage management solution that claims to support significant cost-cutting and productivity gains. By seamlessly integrating third-party data, Sierra Gold allows managers or end-users to leverage flexible reporting options at anytime and from anywhere – liberating Telecoms and IT departments from additional workload. Expense management features specifically widen the visibility of both wired and wireless usage and associated call cost from domestic to global (outside US) business sites. Call expenses can then be managed and attributed throughout an Enterprise, while tracking telecom assets including wireless and identifying poorly utilized extensions to reduce unnecessary equipment maintenance cost. Optimize networks by analyzing existing traffic for VoIP migrations, locating circuit outages, monitoring trunks for avoiding call blockage and identifying cost-effective call routing.

The software also supports security monitoring and compliance with legal regulations or corporate stipulations on record retention. Check for suspicious calling patterns to minimize toll fraud while screening employees from harassment calls thanks to the ability to detect origin.

Sierra Gold Reviews (2)

Latest reviews

 Great product but better team

I have been working with Sierra Gold for a long time and think the product is great. It is simple and easy to use and so is their support. If you call you get a great person on the phone who always seems to be happy and is always helpful. They find the answers, work hard and resolve the ...

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Reviewed 18th of February, 2015 by David Passantino

 

 Can I give 6 stars!!!

I wish I could give an extra star! When there is an issue, their response time is astonishing and frequently exceeds my expectations. The support staff are top notch, courteous, professional and above all, extremely helpful. The reports are invaluable and flexible. We have found numerous ...

Read the full review
Reviewed 2nd of February, 2015 by Don Buckmaster

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Sierra Gold Pricing

Starting from: $300.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Pricing starts at $300/month. Contact for demo and full pricing information.

Key Features of Sierra Gold

  • Identify cost effective routing of call activities
  • By-Extension Reporting
  • Call Collection
  • Call Duration
  • Call Volume
  • Numerous reporting options on calls and costs incurred
  • Manage and allocate call expense across the enterprise
  • Compliance with legal regulations, eDiscovery and policy
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Track and manage wireless assets
  • Track wired assets and monitor use to reduce maintenance
  • Talk Time Tracking
  • Unattended Call Management
  • Who Answered Log
  • Cloud deployment offers automatic backups, off-site storage
  • Proactive monitoring of suspicious calling patterns

Sierra Gold Screenshots (5)

Sierra Gold screenshot: Sierra Gold showing bar chart summary of sales rep performanceSierra Gold screenshot: Sierra Gold showing bar chart visualization for Monthly Cost by DivisionSierra Gold screenshot: Sierra Gold showing calls and cost breakdownsSierra Gold screenshot: Sierra Gold showing example calls list with names and recordsSierra Gold screenshot: Sierra Gold showing pie chart for International Calling by Cost

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Windows, Web-based
Supported Countries
United States
Supported Languages
English
Support Options
Knowledge Base, Online Support, Phone Support

Alternatives to Sierra Gold

Benefits

Sierra Gold is available for on-premise deployment, or hosted within the cloud for unlimited data backups, monitored security and application updates.

Manage wired and wireless telecom expenses across the enterprise and sites outside the US, tracking assets and identifying users incurring highest costs.

Network optimization features include traffic analysis, outage root cause identification, access to real-time raw CDR troubleshooting data plus cost effective call routing tools.

Adhere to legal and corporate compliance protocols, while upholding security with monitors for suspicious calling patterns, harassment calls and wireless asset tracking.

SAI’s data service center boasts RAID Level Five redundant storage, power supply supported by backup generators and off-site storage of backups to minimize downtime or data loss.
David Passantino

Great product but better team

18/02/2015

I have been working with Sierra Gold for a long time and think the product is great. It is simple and easy to use and so is their support. If you call you get a great person on the phone who always seems to be happy and is always helpful. They find the answers, work hard and resolve the problems. Lastly, their product and supports also comes with experience. These folks who work for SierraGold have so much experience and constantly share their experience. Therefore, when it it comes to picking a vendor I wish all of them were like SierraGold.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Don Buckmaster

Can I give 6 stars!!!

02/02/2015

I wish I could give an extra star! When there is an issue, their response time is astonishing and frequently exceeds my expectations. The support staff are top notch, courteous, professional and above all, extremely helpful. The reports are invaluable and flexible. We have found numerous purposes for the reports, fitting a broad range of anlysis and reporting needs we have as a international company. Also, the toll fraud reporting has become a staple and intergrated into our daily business process. Above all, I know we made the right choice when we selected Sierra Gold.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more