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Call Accounting Software

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Microcall Pricing, Features, Reviews and Alternatives

Microcall product overview

What is Microcall?

Microcall is a cloud-based call accounting solution that helps users identify and search phone numbers, track telecom expenses, analyze voice traffic, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk

Training options

Live Online
Webinars
In Person

Microcall pricing information

Value for money

4.8

/5

15

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Microcall features

Functionality

4.7

/5

15

Total features

82

13 categories

Most valued features by users

Third-Party Integrations
API
Reporting/Analytics
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Contact Management
Call Recording

Microcall users reviews

Overall Rating

4.7

/5

15

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.27/10
Rating distribution

5

4

3

2

1

11

3

1

0

0

Pros
Easy to use, innovative technology that makes it easy to track and bill users. Customer service is the best in the business.
Ease of use and the amazing Tech Support when assistance is required.
I've had to contact them many times and they are always fantastic.
Cons
Let me begin by saying that after a mere 22 years of using this software, I think I can rightly criticize and not worry about being PC.
Microcall is a leader in the in the call accounting industry, and I can't think of anything I'm unhappy about with this product.
Past the halfway point and have not even gotten to the (NEW) web-based dash board. Fire this goldfish up and start monitoring you phone traffic in real time.

Overall rating contenders

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Elena T.

Education Management, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Reporting at a new level

Reviewed 3 years ago

This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards.

Pros

The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on...

Cons

There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding.

BC
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Bruce C.

Computer Networking, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tough Love

Reviewed 7 years ago

Ok... Let's do this... Ungh, glove one off... uuhhhgh... That's the other one... Now... Let me begin by saying that after a mere 22 years of using this software, I think I can rightly criticize and not worry about being PC... First and foremost, let me just say that no matter the current state of this offering, the product NEVER ceases to improve. You can expect updates yearly with new features...

Pros

Customer support

Cons

It's not free

MM
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Mercy M.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MICROCALL REVIEW FOR ALL IT IS B.O.A.T

Reviewed a month ago
Pros

I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use

Cons

Nothing comes to my mind that i can state as a dislike

AR
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Verified reviewer

Information Technology and Services, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Outstanding customer support

Reviewed 5 years ago
Pros

The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic.

Cons

The software itself is a big clunky and the appearance is somewhat outdated.

TL
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Tom L.

Textiles, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exceeds our expectations

Reviewed 4 years ago

Microcall was recommended to us by one my team members that used it at a former employer and was primarily purchased for our sales group and to bill back by department. We really just wanted to provide reports to our sales managers so they could track their own teams. It was during a Microcall training session that we learned about all this system could provide. Our IT group was preparing for a migration...

Pros

Their support is outstanding and probably one of the best vendors we work with. Microcall reports are very simple to use that it makes it easy to roll out to managers. Sales team likes the dashboards that provide real-time employee stats. IT uses it daily for troubleshooting and find the cradle to grave searches invaluable. We have yet to find one thing that Microcall cannot do.

Cons

After 5 years of use, we have yet to find a con with this system which prompted me to write this review.

Microcall FAQs

Q. What type of pricing plans does Microcall offer?

Microcall has the following pricing plans:
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Microcall?

Microcall has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Microcall support?

Microcall supports the following languages:
English


Q. Does Microcall offer an API?

No, Microcall does not have an API available.


Q. What level of support does Microcall offer?

Microcall offers the following support options:
Chat, Email/Help Desk

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