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Silvertrac Software Logo

Security incident reporting and guard management solution.

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Silvertrac Software - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: January 2026

Silvertrac Software overview

What is Silvertrac Software?

Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.

Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.

Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.

Starting price

249flat rate /
per month

Alternatives

with better value for money


Pros & Cons

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Customer Support

Guard Management

Photo and Video Upload

Bugs and Issues

Silvertrac Software’s user interface

Ease of use rating:

Silvertrac Software pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(2)
3-4(80)
5(197)

What do users say about Silvertrac Software?

Last two years has been getting worse we are thinking about switching because of the customer service.

Select to learn more


Who uses Silvertrac Software?

Based on 279 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Security and Investigations

Use cases

Physical Security

Silvertrac Software's key features

Most critical features, based on insights from Silvertrac Software users:

Alerts/Notifications

All Silvertrac Software features

Features rating:

Access controls/permissions
Activity dashboard
Alerts/Notifications
API
Attendance tracking
Audit management
Data import/export
Data visualization
Employee management
Event management
Historical reporting
Incident management
Investigation management
Location tracking
Multi-Location
Occupational health management
Real-Time data
Real-Time monitoring
Reporting/Analytics
Reporting & statistics
Risk management
Safety incident management
Security management
Self service portal
Task management
Task scheduling
Visitor management

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Silvertrac Software pricing

Value for money rating:

Starting from

249

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Silvertrac Software price and value

Value for money rating:

To see what individual users think of Silvertrac Software's price and value, check out the review snippets below.

“The camera it's installed on takes good night shots, this does not take advantage of the camera functions on the phone .”
DB

David B.

Security guard

“Simple for the guards to use.”
JC

Joel C.

Manager

Silvertrac Software customer support

What do users say about Silvertrac Software customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Silvertrac Software customer support.

Widely noted by reviewers, Silvertrac's support team is highly responsive, often providing help within minutes of contact.

A significant portion of users appreciate being able to reach support easily via phone, email, chat, and even direct access to leadership.

Frequently reported by users, the support staff is knowledgeable, patient, and willing to walk customers through processes step by step.

Multiple users highlight the team's commitment to listening to feedback and quickly implementing solutions or improvements.

Support options

Knowledge base
Chat
24/7 (live rep)
Phone support
Email/help desk

Training options

Live online
Videos
Documentation
Webinars

To see what individual users say about Silvertrac Software's customer support, check out the review snippets below.

“The flexibility to engage and inform our customers of our services, which has substantially increased our company's value to them.”

GT

G. T.

Owner

“I use it daily and it works for my team and helps me review their work in a timely manner.”

MM

Miranda M.

Site Supervisor

“Last two years has been getting worse we are thinking about switching because of the customer service.”

WB

Walt B.

Owner

“It's like once the company was sold to a bigger corporation the customer no longer mattered as much.”

Verified reviewer profile picture

Joseph K.

Business Development/Operations Manager

Silvertrac Software FAQs

Q. Who are the typical users of Silvertrac Software?

Silvertrac Software has the following typical customers:
Mid-size Business, Large Enterprises, Small Business, Freelancers

These products have better value for money


Q. Does Silvertrac Software support mobile devices?

Silvertrac Software supports the following devices:
Android, iPhone, iPad


Q. What level of support does Silvertrac Software offer?

Silvertrac Software offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk

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