Mail Assure Reviews

Highly configurable, very accurate spam stopper

I personally found you need a fair bit of help with the configuration, but their technical sales and support team is A* - I would recommend using them as much as possible during the setup phase to ensure everything is setup correctly.

How quickly it was able to be implemented in our organization. Modifying the reports and setting the security profiles was very intuitive. It captures over 98% of unwanted email and provides an easy to read report of anything that was caught... and a simple way to release it and enable to the system to 'learn' about this type of mail in the future.

Some of the reports were a little difficult to setup. This was the only part that was not very intuitive. The definition of 'row' and 'column' produces EXTREMELY different ports, but there is no easy explanation as to what those two definitions actually mean.

- Mail Assure does a good job with locating and marking SPAM messages. The main and second class are helpful for creating rules in our Exchange to do things based on that marking - The overall filtering speed is quick and reliable - Mail Assure offers a bit of flexibility as compared to other vendors.

- The console can be a little confusing for first time users - There is no ability for multiple admins to access all the domains - I receive a gateway timeout instead of no data message for one of the searches - We have already had a couple instances of bounce backs to our customers due to issues with Mail Assure - There needs to be more options for global setting we can push to all the domains to simply the setup of new domains - Support needs to escalate issues quicker to the engineering team for quicker responses and faster resolutions

you can keep all your customers mail filters in one place.

it looks a little outdated but it works perfectly and they go for perfomance over looks.

It can be integrated with other products that we already use, and was low cost.

The dashboard feels slightly outdated and can be less than intuitive sometimes.

The implementation was very easy and quick to get started. We were up and running as soon as our ISP redirected our Email traffic to Mail Assure. Mail Assure is going a really good job in catching what it says it will catch. It caught over 18,000 messages within the first several days of operation.

Navigating around in the Web User Interface isn't quite as intuitive as I would like. It takes a bit of getting used to (mainly with regards to terminology and verbiage); however, once you learn the "lingo" and the "operations" of the dashboard, it becomes easier.

The best feature about this software is how well it protects email traffic from spam and virusses. I used to be a customer of CleanPort which for some years has been discontinued. After this I didn't find a good service to replace it because CleanPort was absolutely perfect. Recently I had another careful search and read a lot about SolarWinds Mail Assure. One of the things I liked is that they are constantly improving and evolving their solutions. That is exactly what results in a reliable anti-spam and anti-virus protection, staying on top of things.

When I started to setup the service for my domains which needed protection, I first had to make myself familiar with the user interface and structure of the control pages. But this was relatively easy once I knew where everything can be found and took me about an hour to get things up and running for my domains. Everything you need is there in the user interface.

There was a little bit of a learning curve but once you configure the dashboard to suit your best needs, it is like a second buddy at work. Thanks to Mail Assure, I can keep an accurate account of all of our customers' usage for billing purposes.

It took a little bit of getting used to when you are running several different company domains through it. Certain features should be named using more user friendly terms. I had to contact support a few times to figure out some things I were looking for.

Great customer support, and it does a good job at removing spam.

The web interface for setup and configuration is a little messy and sometimes extremely slow.

Its scalable and easy to setup. Designed for the small to medium MSP and allows for great control over the setup. Service is great with most questions and issues resolved same day. Cost is the major attraction, you get a lot for the price.

The interface could be better designed, and hopefully will be a little more straight forward as they continue to upgrade and release updates.

user friendly

Dashboard platform is reacting very slow and not fluid like some others panels on web browser ..

Manage users with his Three types of authenticating

His slowness The site is very slow The change an option take a bit of time compared to the others sites

Very easy to use after inital configuration. I haven't had any issues with spam emails.

The setup need help from tech to understand how to import current mailboxes. Once setup everything worked fine

24/7 protection on your email and archiving

Price can be improved but overall it is worth it.

The many beautiful features of Mail Assure like testing the SMTP servers etc.

The speed when using the different features. The overall speed is too low to get things done fast..

The product provided the ability to archive and filter email traffic to meet my clients requirements. Totally web based, no onsite installations needed, completely seamless to the end user. Very detailed and accurate setup guides

At first a lot to learn and understand to get started.

The data are analyzed in a coherent and functional way. Each information collected is protected for the company and the customers. A careful and unique service.

The coloring could be customized. Each group of customers could have their own color.

Cloud based. It's nice there is nothing to install locally and it can be an email archive as well.

Seems to be missing RBL (real time blacklist) features. RBL lists that you can manually set as a filtering option.

Virus ditection n spam ditecton is very important to me cos I have a lot of personal email

No feature is missing here infact everything is in order in the app I like it a lot I strongly advise to get this for yourself it really helps a lot

SolarWinds is not one software, Its a variety of software products which this company has, Starting from Network management software to network security, Backup, and recovery and remote support, Everything software is unique in itself These are easy to use and, the combination of colors used in the display of the software make them user-friendly and more professional, The step by step explanation and demonstration of the software on https://www.solarwindsmsp.com is very unique and done in an excellent way

I most I like about using software from https://www.solarwindsmsp.com is their user-friendly features

It just works and love the 365 plugin. It has been a great help to my clients. Cost effective too.

Had to learn something new. Was confused about some of the terms. But wasn't that hard.

Easy to navigate and track emails. Has eliminated a huge amount of spam and phishing attempts.

quite a lot of legit emails were getting blocked originally and had to monitor it daily to white-list and train the system.

Lots of available features, tools, reports and settings. You can customise you dashboard\admin panel. Support is brilliant and a very good knowledge base.

Takes a while to find your way around the dashboard and find the exact setting you look for.

That is an efficient antispam product which offers also business continuity at a affordable price.

The control panel doesn't seem to easy to navigate and some settings are hard to find. Terminology used also hard to follow.

Easy setup. The produce is cost effective.

Can't pay with my dashboard monthly msp subscription