Squaretalk vs Nextiva Contact Center

RingEX

Talkdesk

Twilio

Vonage Business Communications

800.com

Voiso

Compare Squaretalk and Nextiva Contact Center based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Voiso is a cutting-edge cloud contact center software that helps small and medium business scale their contact center operations to support rapid business growth.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

2-Way Messaging

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Answering Machine Detection

Auto-Dialer

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Business Process Automation

Calendar Management

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Management

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transcription

Call Transfer

Call Whispering

Callback Scheduling

Caller ID

Campaign Management

Campaign Planning

Campaign Scheduling

Chat/Messaging

Code-free Development

Communication Management

Computer Telephony Integration

Conferencing

Configurable Workflow

Contact Database

Contact Management

Content Management

Conversation Intelligence

Customer Database

Customer Engagement

Customer History

Customer Segmentation

Customizable Caller ID

Customizable Reports

Dashboard

Data Entry

Data Import/Export

Deal Management

Document Management

Drag & Drop

FCC Compliance

For Cloud Phone Systems

For Contact Centers

For Sales Teams/Organizations

For Sales/Marketing

FTC Compliance

Generative AI

Inbound Call Center

Integrations Management

Interaction Tracking

Knowledge Management

KPI Monitoring

Lead Capture

Lead Distribution

Lead Engagement

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Mass Texting

Meeting Management

Monitoring

Multi-Campaign

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multi-User Collaboration

Natural Language Processing

Omnichannel Communications

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Personalization

Power Dialer

Squaretalk

Web-based

Windows

This company have a great product with great customer support. The software is friendly and good people are behind it.

Head of Business Development

I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.

Product manager

Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.

business development manager

As for VFM...the best there is in the field, and believe me, I checked. The calls quality is good most of the time, better than the other providers, thats for sure.

Graduation

Squaretalk is a good VoIP option if your business is spread all over the world like ours. All our agents work from home and we haven’t had any issues with access, call quality, or connection.

CEO/CMO

Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

Head of Sales

Horrible, not working, and not even refunding or replying to refund requests.

International Sales Manager

Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns.

director of a referral center for migrant workers

Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team.

Customer Service Manager

I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues.

Squaretalk has improved our ability to manage sales calls and customer support.

General Manager

A great all in one solution for our small / medium business.

Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it.

IT Administrator

Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.

After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.

The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review.

Marketing officer

It also reduces our operational costs and ultimately improves our bottom line.

It’s easy to use for all types of users and doesn't require an IT department to set up and maintain.

Squaretalk screenshot: Gain more operational control with real-time performance dashboards. Create custom views and share them with your colleagues with just one click.

Squaretalk screenshot: Understand your client interactions better with AI-powered transcripts, summarization, and sentiment analysis.

Squaretalk screenshot: Import and categorize contacts into groups, streamlining your operations. Get all relevant details and notes on one screen, enabling quicker responses and more personalized pitches.

Squaretalk screenshot: Squaretalk’s advanced reporting tools provide detailed analytics that help you understand trends, optimize operations, and drive business growth. Export and schedule custom reports with 80+ metrics.

Squaretalk screenshot: Send templates, broadcast campaigns and handle incoming requests from one platform, enhancing both customer experience and agent productivity.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Alerts/Escalation

Customer Communication

Employee Scheduling

Feedback Management

For Call Centers

Labor Forecasting

Multi-Channel Data Collection

Predictive Dialer

Progressive Dialer

Queue Management

Reporting/Analytics

Sentiment Analysis

Third-Party Integrations

Video Conferencing

Voice Mail

Voice Recognition

VoIP

VoIP Connection

Workflow Management

Nextiva Contact Center

Android

Linux

iPad

iPhone

Systems Specialist

To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.

System Administrator

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

IT engineer

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

Business Owner

It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.

Marketing Admin

Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider.

Consultant

Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.

Controller

My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use.

Coordinator

I like its ease of accessibility, the interface on the computer is quite nice as well.

President

Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them.

IT project manager

They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those.

Technical Support Specialist

I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with.

Squaretalk vs Nextiva Contact Center Comparison (2026)

Squaretalk vs Nextiva Contact Center Comparison (2026)

Squaretalk

Nextiva Contact Center

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives