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Squaretalk Logo

Your ecosystem for better cloud communications

Squaretalk Pricing, Features, Reviews and Alternatives

Squaretalk FAQs

Q. What type of pricing plans does Squaretalk offer?

Squaretalk has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Squaretalk?

Squaretalk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Squaretalk support?

Squaretalk supports the following languages:
English


Q. Does Squaretalk offer an API?

Yes, Squaretalk has an API available for use.


Q. What other apps does Squaretalk integrate with?

Squaretalk integrates with the following applications:
Vtiger CRM, Dropbox Business, Zurmo, Zoho CRM, WhatsApp, Google Drive, Pipedrive, Dynamics 365, WordPress, Freshdesk, Salesforce Sales Cloud, SugarCRM, Highrise, Bitrix24, HubSpot CRM, Zendesk Suite


Q. What level of support does Squaretalk offer?

Squaretalk offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support

Squaretalk product overview

Price starts from

15

/user

Per month

What is Squaretalk?

Squaretalk is an affordable, scalable, and easy-to-use cloud communications platform providing your sales and support personnel with powerful tools that allow them to improve their efficiency and productivity.

Key benefits of using Squaretalk

  • Secure Platform. Safety and protection of our clients’ sensitive digital information is our number one priority.



  • Easy Deployment. Spend less time managing your phone system and more time growing your business. Get your cloud-based business phone system up and running today!



  • WFH Compatible. Providing flexibility and tools to work from anywhere has always been at the core of our vision and culture.



  • Performance Management. Drive results and learn more about your business than ever with easily integrated tools that provide unmatched flexibility, data and insights.



  • Privacy & Regulatory Compliance. TCPA, STIR/SHAKEN, GDPR, DNC and other regulations.



  • Team Collaboration. Assign tasks and create reports for your team's progress. You'll finally be able to manage your sales or customer service reps like a boss.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    Documentation
    Videos

    Squaretalk pricing information

    Value for money

    4.7

    /5

    85

    Starting from

    15

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Squaretalk features

    Functionality

    4.8

    /5

    85

    Total features

    100

    17 categories

    Most valued features by users

    Third-Party Integrations
    API
    Reporting/Analytics
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Chat/Messaging
    Contact Management

    Squaretalk users reviews

    Overall Rating

    4.9

    /5

    85

    Positive reviews

    99

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.45/10
    Rating distribution

    5

    4

    3

    2

    1

    76

    8

    0

    0

    1

    Pros
    I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.
    Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
    Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
    Cons
    Horrible, not working, and not even refunding or replying to refund requests.
    Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it.
    Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.

    Overall rating contenders

    KA
    AvatarImg

    Kaif Ahmed S.

    Computer Software, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    customer services our experience

    Reviewed 2 years ago

    overall experience with this software was good and help us a lot to increase our business revenue

    Pros

    the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool

    Cons

    nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good

    Vendor response

    Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help.

    JS
    AvatarImg

    Jay S.

    Computer Software, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing Software, Amazing Support

    Reviewed 4 years ago

    I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly). The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software. In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly. No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX. Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it.

    Pros

    Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies.

    Cons

    UI could be improved on the admin side. The agent side is nearly perfect.

    Vendor response

    Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more.

    DD
    AvatarImg

    Didier D.

    51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Not Bad at all

    Reviewed 8 years ago

    We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it.

    Pros

    It is easy to use

    Cons

    Nothing specially

    ZB
    AvatarImg

    Ziya B.

    Electrical/Electronic Manufacturing, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Comprehensive Communication Platform for Businesses

    Reviewed 2 years ago

    Squaretalk is an efficient all-in-one solution for team communication, project management, and collaboration. It's reliable, intuitive, and offers excellent customer support.

    Pros

    Squaretalk offers a user-friendly interface and a robust set of features, including video conferencing, instant messaging, file sharing, task management, and calendar integration. The platform also provides excellent customer support.

    Cons

    tIt may be overwhelming for the first usin, with a steep learning curve, occasional glitches, and technical issues.

    Vendor response

    Thank you for sharing your thoughts on Squaretalk, Ziya! We're delighted to know that you appreciate our interface, features, and customer support. We understand your concerns regarding the learning curve and occasional glitches. Rest assured, we're constantly working on improvements and providing resources to make the experience smoother for new users. If you ever need assistance, please don't hesitate to reach out to our support team, which you've praised as excellent (and they're super happy about this, by the way).

    NA
    AvatarImg

    Neta A.

    Civic & Social Organization, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    New Way of working

    Reviewed 2 years ago

    Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team

    Pros

    The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.

    Cons

    As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little

    Vendor response

    Thanks so much for sharing your experience with Squaretalk, Neta! We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help. We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up. And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have. Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us.

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