Talkdesk vs Gladly

Zendesk Suite

Five9

Aircall

8x8 Work

Gorgias

Kustomer

Compare Talkdesk and Gladly based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Conferencing

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Campaign Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Surveys

Customizable Reports

Dashboard

Data Import/Export

Employee Coaching Tools

Employee Scheduling

Event Triggered Actions

For Call Centers

Generative AI

Inbound Call Center

Integrations Management

Interaction Tracking

Knowledge Base Management

Labor Forecasting

Leaderboards

Lead Management

List Management

Manual Dialer

Monitoring

Multi-Channel Communication

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Predictive Dialer

Process/Workflow Automation

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Reporting/Analytics

Reporting & Statistics

Scheduled Recording

Sentiment Analysis

SIP Trunking

SMS Messaging

Support Ticket Management

Text to Speech

Third-Party Integrations

Unified Communications

Video Conferencing

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workforce Management

Reviewers indicate Talkdesk offers a strong balance of features and affordability, and some users say its cost-effectiveness stands out against competitors. However, some reviewers feel the pricing structure is inflexible, and users report concerns about unexpected charges.

Value for money

Reviews for Talkdesk come from a wide variety of industries, including computer software (11% of reviewers), financial services (8%), and consumer services (8%). The most frequent use case for Talkdesk cited by reviewers is call center operations (60% of reviewers).

Talkdesk

Web-based

iPhone

Linux

iPad

Android

Windows

CX CLOUD DIGITAL ESSENTIALS

 CX CLOUD ESSENTIALS

CX CLOUD ELEVATE

CX CLOUD ELITE

Pharmacist

It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time.

It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency.

I like that it works most of the time and integrates well with Salesforce.

Strategy Coordinator

Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth.

The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool.

Graduate Student 

Talkdesk integrates with a wide range of third-party applications, such as Salesforce, Zendesk, and Shopify, allowing businesses to easily sync data across multiple platforms.

APD Resolution Specialist

It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes.

Its omnichannel support, customizability, integration capabilities, and reporting and analytics make it an excellent choice for businesses of all sizes.

Talent - Payroll Specialist

It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn.

Easy to take notes and gather data about calls.

owner

Talkdesk is innovative and efficient for taking calls within my company.

Senior Director Sales Marketing

In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful.

Senior Product Designer

Furthermore, seamless integration with Zendesk enables the efficient handling of digital support tickets, with a straightforward implementation process.

This can be easily copy and paste onto the customers profile.

Talkdesk does not offer some advanced features that other contact center software may provide, such as speech analytics or AI-powered chatbots.

The tutorial to use the feature and the fact that it's user friendly.

Agent/World’s Best Boss

Streamline and speed up the difficulties of your usual procedure without affecting your intentions. If you wish, you may use its display mode or position it where you want it on the screen.

Talkdesk is most optimal for companies that have a lot of knowledge and equally display to staff/management when it is available and when it is not.

Talkdesk is highly customizable, allowing businesses to tailor the software to their specific needs.

When you log out, if you do not update your status to Offline, it will remain operative until the next time you log in.

Business Consultant

I have used other systems since and this one seems to be the most stable for doing it's core function - facilitating inbound/outbound calls.

Talkdesk is used as the main application for new and old customer contact accounts.

Customer Service Manager

From VoIP to call center management and call tracking, Talkdesk has it all and this makes it great.

All my colleague learned fast to use the system due its intuitive build.

Renewals and Expansion Manager

It allows me to have a work phone number and dialing system to communicate with my clients easily, as well as monitor calls coming in via the Caller ID feature.

Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign.

App deployment was very easy and support was very fast and helpful when needed help.

Shift manager

This is absolutely the number 1 program to use there's endless ways this platform helps with all  your customer support/needs/wants and more honestly we use it at my job for call monitoring and call for other customer care solutions don't pass this up you won't be let down for sure

Customer Service Representative 

Moreover, having an automatic refresh method would be helpful rather than constantly having to manually reload the login page after accessing Callbar and logging in by clicking the Talkdesk logo above each screen tab.

Marketing Specialist

Flexible customization options, advanced analytics and reporting, and integrations with other business tools.

We weren't able to integrate it with other systems as much as we would have liked to.

Team Lead

I really like the interface when it come to CSAT (sentiments) it runs reports for you and you can view and monitor what an agent is doing

Bilingual collection specialist

It is very easy to use and didn't require much training at all

Talkdesk is reliable and simple to use, does exactly what I needed it to.

Your ability to switch between these areas is where it really pays off.

The user interface is intuitive and easy to navigate, and agents can easily switch between channels.

I found the dialler to be a bit restrictive.

There was no least feature, everything has been helpful so far since u started using it.

It's not a system that should be used if you have more than a hundred calls coming in at the same time, but if the call volume is down low it works just fine.

I could not transfer a call if the queue was busy the call would bounce back and forth for more than ten minutes.  

There have been a few hiccups with the integration, but they were all rather easy to fix.

For all aspects of our operations, we utilize various phone lines using this service.

Tools and Systems Coordinator

The search feature is really good making us Admins do our task to update a certain account easily.

The fact that the TalkDesk messaging interface still has a few flaws which hinder productivity concerns me.

Customer Service Representative

You will be able to track your calls and missing recordings in no time.

Team Lead 

The integration with Salesforce and with StellaReview for QAs is not the best - we often run into issues pulling data analytics, getting up to date information and autodialer is not the best for a high pace work environment.

I adore how effectively it integrates with Zendesk and how well their voicemail system functions as well.

I'm looking forward to innovation in having a clear historical log and reminder nudges to follow up with client calls

Talkdesk vs Gladly Comparison (2026)

Talkdesk

Gladly

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives