Talkdesk vs UJET

Cisco Jabber

RingEX

CXone Mpower

Five9

Aircall

8x8 Work

Compare Talkdesk and UJET based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Surveys

Customizable Reports

Dashboard

Data Import/Export

Employee Coaching Tools

Employee Scheduling

Event Triggered Actions

For Call Centers

Generative AI

Inbound Call Center

Integrations Management

Interaction Tracking

Knowledge Base Management

Labor Forecasting

Lead Management

Leaderboards

List Management

Manual Dialer

Monitoring

Multi-Channel Communication

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Predictive Dialer

Process/Workflow Automation

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Reporting & Statistics

Reporting/Analytics

Scheduled Recording

Sentiment Analysis

SIP Trunking

SMS Messaging

Support Ticket Management

Text to Speech

Third-Party Integrations

Unified Communications

Video Conferencing

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workforce Management

Talkdesk

Android

Linux

Web-based

Windows

iPad

iPhone

Customer Service Manager

Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

Service Desk Technician

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

Cloud Contact Center Engineer

The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.

Coordinator

The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.

Telephony Manager

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

Vice President of Operations

It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.

Head of Operations

Talkdesk offered us the perfect solution where we  received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Customer Service Rep

Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.

Customer Service

Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.

Showroom Manager

It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.

Senior Support Lead

It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.

Member Advocate

Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.

Analyst

I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.

Customer Support Rep.

Talkdesk is very intuitive and provides great call quality.

Customer Retention Specialist

Customer service help me when I need it (1 time) so this is a good pro.

Team Lead, Support

One of my biggest obstacles with TalkDesk is the reporting functionality.

IT Administrator

Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.

Talkdesk screenshot: Talkdesk Customer Activity Feed

Talkdesk screenshot: Talkdesk Historical Reporting Dashboard

Talkdesk screenshot: Talkdesk Live Reporting Dashboard

Talkdesk screenshot: Talkdesk for Salesforce

Talkdesk screenshot: Talkdesk for Zendesk

Talkdesk screenshot: Talkdesk Callbar

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice & video calls, voice messaging, and web conferencing.  Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more.

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Autoresponders

Canned Responses

Communication Management

Customer Segmentation

Customizable Branding

Feedback Management

File Sharing

File Transfer

Forecasting

Geotargeting

Interactive Content

Knowledge Management

Live Chat

Mobile Access

Mobile App

Multi-Channel Data Collection

Multi-Channel Management

Negative Feedback Management

On-Demand Communications

Personalization

Proactive Chat

Real-Time Chat

Real-time Consumer-facing Chat

SSL Security

Survey/Poll Management

Surveys & Feedback

Transcripts/Chat History

Transfers/Routing

UJET

Customer service representative 

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.

Customer service rep

Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. Lack of consistency in countdown when receiving a call.

Proactive live order support agent

I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

Talkdesk vs UJET Comparison (2026)

Talkdesk vs UJET Comparison (2026)

Talkdesk

UJET

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives