VICIdial vs CloudTalk

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

The only remark is that the server works only under OpenSUSE. And this operating system is not very popular in our country.

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Campaign Management

Campaign Specific Caller ID

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer Database

Customer History

Customizable Fields

Customizable Reports

Data Import/Export

Data Security

Email Management

Event Triggered Actions

FCC Compliance

File Transfer

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting/Analytics

Reporting & Statistics

Scheduled Recording

SMS Messaging

Text to Speech

Third-Party Integrations

Voice Mail

VoIP

VoIP Connection

Most reviewers indicate that VICIdial delivers exceptional value for money, highlighting its free access and lack of setup costs. Some users report that scaling for larger teams or customizing features can increase expenses.

Value for money

By industry, VICIdial reviewers are most commonly professionals in telecommunications (25%). The most frequent use case for VICIdial cited by reviewers is call center operations (83% of reviewers).

Open Source

VICIdial

Web-based

Android

Windows

iPad

iPhone

Linux

Chromebook

Five9

CallHippo

Hosted VICIdial

Free Open-Source Download

Outdated and complex interface

59% of reviewers feel negative about VICIdial’s user interface. Users think the interface looks outdated and lacks the visual appeal of modern software, making it less user-friendly. Reviewers indicate that the design can be hard to navigate, especially for new users, and some say the menus are intimidating or overly complex. They report that the graphical elements and layout feel old-fashioned, which can make daily use less pleasant and efficient. Some reviewers feel the lack of a contemporary design detracts from the overall user experience and increases the learning curve.

Extensive open source flexibility

100% of reviewers feel positive about VICIdial’s open source nature. Users think the open source model gives them significant flexibility to customize and adapt the software to their specific needs. Reviewers appreciate that it is free to use, which helps businesses save money, especially startups. They say the open source environment allows for continuous improvements and integration with other systems. Some reviewers feel the active community and regular updates are valuable, and they like that there is no vendor lock-in, making it easy to modify and scale as requirements change.

Comprehensive call center features

97% of reviewers feel positive about VICIdial’s call center capabilities. Users report that the platform offers a full suite of features for managing both inbound and outbound calls, supporting operations from small to large call centers. Reviewers indicate that it is cost-effective, scalable, and reliable, allowing businesses to handle complex call center needs without significant expense. They find it easy to integrate with other systems and appreciate its ability to improve efficiency and organization in call center workflows. Some users say it is their preferred choice for affordable and flexible call center management.

Customer service and tech support consultant

it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money

Admin

My favorite part of ViciDial is the user-friendly interface for both admin and agents.

Team Manager

The Graphics and the reset option need some improvement

Vici is an easy to learn dial software that allows for open source integration.

sALES

It doesn't filter out the Answering machines very well.

HR Manager

The most powerful Open Source power dialer and CRM in the world.

Sales Rep

It filtered the answering machine and was very easy to use.

Report Analyst & Production Supervisor

Good software to start a contact center business, with ups and downs, weaknesses that affect growth and force you to move to other more complete software,

Reporting and analytics are too weak, They should be better to be able to have accurate data and work with the teams and obtain better performance.

call center agent

Sometimes you cant hear anything if you don't properly install the settings and sometimes the agents can be kicked out in the dialer

Have worked in a few different companies where they used VICI its easy to learn and use

The learning curve is a bit steep when you are new to the system

Senior Sales Engineer

It is very flexible in terms of reports your can obtain and strategies of auto dialing for your agents

IT Manager

seats with cluster setup for out and in bound was a best achievement in my carrier.

Now a days everything we want to do using mobile phones, hence android app is required for agents.

Most useful feature is IVR with API and the survey feature.

Customer Service Agent

I would not recommend this software to anyone. Unless they have fixed the issues.

System Engineer

it is the best tool for any call center or telemarketing company

Organizing your calls and placing them where they go.

IT Supervisor

Great Software, easy to use and it FREE!, its a great software to begin with in a call center

Finally the web phone feature that's solved millions of issues.

This is the only platform, what I need that can be implement or integrate, very impressive.

It has a limited number of functions so its not complicated.

Report feature is very strong, nothing missed.  

I would recommend this software to all call centers on a budget.

I love how easy it is to handle, the exceptional support provided by the vicidial team,

Call Center

User Interface

Ease of Use

Bugs and Issues

Reporting

Training and Learning Curve

Pricing

Freelancers

Small Business

Large Enterprises

Mid-size Business

Most reviewers indicate that VICIdial offers exceptional value for money, emphasizing that it is free to use, with no setup costs or vendor lock-in, making it accessible for small businesses and organizations with limited budgets. They say the software provides more functionality than many paid alternatives and appreciate the availability of both free and paid manuals. Some users report that ongoing support costs are reasonable and that expanding the system remains cost-effective. However, some reviewers feel that scaling for larger teams or covering development and minute usage can drive up costs, making transitions or customizations potentially expensive.

Vicidial Group

800.com

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

director

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.

General Manager

Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.

Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days.

CloudTalk’s powerful auto-dialing software will have your agents handling more calls in less time. Make things easier for your sales and customer support teams with 70+ time-saving features and easy-to-setup integrations with your existing business software. Try a 14-day trial, absolutely FREE.

VICIdial vs CloudTalk Comparison (2026)

VICIdial

CloudTalk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives