VICIdial vs JustCall

RingEX

Dialpad

Five9

Aircall

800.com

charles

Compare VICIdial and JustCall based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer Database

Customer History

Customizable Fields

Customizable Reports

Data Import/Export

Data Security

Email Management

Event Triggered Actions

FCC Compliance

File Transfer

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

Reporting/Analytics

Scheduled Recording

SMS Messaging

Text to Speech

Third-Party Integrations

Voice Mail

VoIP

VoIP Connection

VICIdial

Android

Linux

Web-based

Windows

iPad

iPhone

I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.

VP/CISO

If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.

It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.

IT Supervisor

Great Software, easy to use and it FREE!, its a great software to begin with in a call center.

Gerente de Servicio al Cliente Online

It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice.

There are almost too many features. You can get lost in all of the configuration settings.

Innovations Manager

The most important feature I liked was the easy way to scale up.

VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.

IT Manager

Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.

Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.

This is overall the best dialer software on the market , we were about to try Five9, but when we compared.

Gerente de sucursal

Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.

Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

I would recommend this software to all call centers on a budget.

Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.

Contact Center Consultant

Quite a lot of powerful features for an open source software.

Coordinator

Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.

Customer Service Agent

The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.

VICIdial screenshot: Built-in reporting options include the ability to run real time and summary reports, such as breakdowns on agent calling times per campaign

VICIdial screenshot: Web-based administration provides centralized access to a multi-lingual admin screen rich with system options

VICIdial screenshot: The system also facilitates the handling of customer website chat, via an existing website and administered through the agent's web screen

VICIdial screenshot: Example view of the agent screen showing the Outbound Customers Soundboard, with the ability to hotkey common phrases

VICIdial screenshot: Example of a forecasting report option, visualizing predicted campaign call performance and trends

VICIdial screenshot: Android app front page screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.

2-Way Messaging

Access Controls/Permissions

Alerts/Escalation

Audio/Video Recording

Automated Attendant

Automatic Transcription

Call Conferencing

Call Queues

Call Scoring

Call Screening

Call Tracking Metrics

Call Transcription

Call Whispering

Campaign Analytics

Commenting/Notes

Conversation Intelligence

Customizable Templates

Dashboard

Deal Management

Drip Campaigns

Employee Directory

Feedback Management

File Sharing

For Cloud Phone Systems

HIPAA Compliant

Integrations Management

International Calling

Mass Texting

Message Personalization

Mobile Keywords

Multi-Channel Data Collection

Multi-User Collaboration

Natural Language Processing

Onboarding

Online Voice Transmission

Phone Key Input

Process/Workflow Automation

Real-Time Chat

Scheduled Messaging

Search/Filter

JustCall

Rater 

Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.

Owner

Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.

Community Management Specialist.

Just call is a user friendly software. There are some good features like integrated with our crm and slack.

The web interface is super awesome and simple. It is always getting new features to.

Finance Manager

The bulk SMS option is great when trying to reach multiple clients at the same time. Customer service is prompt and very helpful.

Senior Business Developer

I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.

Sales Lead

Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.

 Customer Support Lead

I like how many things you can do on justcall. The range of options is great within one software platform.

manager

It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.

VICIdial vs JustCall Comparison (2026)

VICIdial vs JustCall Comparison (2026)

VICIdial

JustCall

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives