VICIdial vs XCALLY

Five9

800.com

Genesys Cloud CX

Avaya UCaaS

charles

Compare VICIdial and XCALLY based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer Database

Customer History

Customizable Fields

Customizable Reports

Data Import/Export

Data Security

Email Management

Event Triggered Actions

FCC Compliance

File Transfer

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

Reporting/Analytics

Scheduled Recording

SMS Messaging

Text to Speech

Third-Party Integrations

Voice Mail

VoIP

VoIP Connection

VICIdial

Android

Linux

Web-based

Windows

iPad

iPhone

I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.

VP/CISO

If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.

It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.

IT Supervisor

Great Software, easy to use and it FREE!, its a great software to begin with in a call center.

Gerente de Servicio al Cliente Online

It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice.

There are almost too many features. You can get lost in all of the configuration settings.

Innovations Manager

The most important feature I liked was the easy way to scale up.

VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.

IT Manager

Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.

Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.

This is overall the best dialer software on the market , we were about to try Five9, but when we compared.

Gerente de sucursal

Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.

Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

I would recommend this software to all call centers on a budget.

Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.

Contact Center Consultant

Quite a lot of powerful features for an open source software.

Coordinator

Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.

Customer Service Agent

The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.

VICIdial screenshot: Built-in reporting options include the ability to run real time and summary reports, such as breakdowns on agent calling times per campaign

VICIdial screenshot: Web-based administration provides centralized access to a multi-lingual admin screen rich with system options

VICIdial screenshot: The system also facilitates the handling of customer website chat, via an existing website and administered through the agent's web screen

VICIdial screenshot: Example view of the agent screen showing the Outbound Customers Soundboard, with the ability to hotkey common phrases

VICIdial screenshot: Example of a forecasting report option, visualizing predicted campaign call performance and trends

VICIdial screenshot: Android app front page screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

Automated Attendant

Dashboard

Multi-Channel Management

Multiple Scripts

Phone Key Input

Sentiment Analysis

Social Media Integration

Survey/Poll Management

Surveys & Feedback

Video Conferencing

Workforce Management

XCALLY

Customer Care Manager

XCally is a great solution for our activities. It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors.

Technical ICT Consultant - VoIP Expert

Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better). Very nice and easy to use GUI (spend more time on productivity with a short learning curve).

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

Network Administrator

XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.

Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.

Founder and owner of Hosted Services Egypt 

XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.

Technical Support Engineer

Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.

Customer Service Manager

The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.

Head of IT

Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.

Our agents really enjoy the motion solution because it's very easy and frienduser. We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

Customer Support

Excellent great system and the guys over in Italy are very helpful.

Project Manager

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.

We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.

Founder

Xcally easy to use and reliable. Scalability is what brings it really to the market.

Reports engine lack the option to run all query types from the database.

President

The most cost effective Omnichannel Contact Center and Customer Experience tool.

Missing features that must be developed. Many requests for support from our customers because not easy to use.

President & CEO

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

XCALLY screenshot: Drag & drop IVR designer tool

XCALLY screenshot: Define the staff: agents

XCALLY screenshot: The agent interactions list contains all the useful data and the possibility to filter and order them

XCALLY screenshot: In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey

XCALLY screenshot: In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)

VICIdial vs XCALLY Comparison (2026)

VICIdial

XCALLY

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives