VirtualPBX vs Grasshopper

RingEX

Nextiva

VoIP.ms

Google Voice

800.com

charles

Compare VirtualPBX and Grasshopper based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Get Unlimited Minutes, Text Messaging, and a VoIP Device for $18/mo***** Save up to 80% off business VoIP today!

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Responses

Automatic Call Distribution

Callback Scheduling

Call Center Integration

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tagging

Call Tracking

Call Transcription

Call Transfer

Call Whispering

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customizable Caller ID

Customizable Reports

Dashboard

Employee Directory

Event Triggered Actions

Fax Management

File Sharing

File Transfer

Group Messaging

Inbound Call Center

Interaction Tracking

Live Chat

Manual Dialer

Mass Texting

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Performance Management

Performance Metrics

Projections

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Ring Groups

Scheduled Messaging

Scheduled Recording

SIP Trunking

SMS Marketing

SMS Messaging

Softphone

Surveys & Feedback

Tagging

Text to Speech

Third-Party Integrations

Two-Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Mail

Voicemail Transcription

Voice Recognition

VoIP

VoIP Connection

VirtualPBX

Web-based

Android

Windows

iPhone

Linux

iPad

Starter

Premier

General Manager

The ease of use and your staff, they are always there to help when I have questions or need to make changes.

President & CEO

No where did it state the pricing difference.   Upon several calls/emails with them it became apparent that our NEW plan was going up 300%.  

Now they have come after their long standing customers with a FORCED switch over to a NEW pricing plan scheme.  

Pricing

Ease of Use

Mid-size Business

Large Enterprises

Small Business

Freelancers

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

For Cloud Phone Systems

Most reviewers indicate Grasshopper offers good value for money, especially for startups, and they find the flat-rate pricing and unlimited extensions appealing. However, some reviewers feel add-ons and recent price increases make costs less predictable and less cost-effective.

Value for money

Reviews for Grasshopper come from a wide variety of industries, including real estate (7% of reviewers), computer software (5%), and construction (5%). The most frequent use case for Grasshopper cited by reviewers is business phone systems (45% of reviewers).

Grasshopper

True Solo

Solo

They require you to submit a reason online, generate a case number, and then call in to actually cancel.

This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop.

Managing Partner

The only drawback is a small learning curve when setting up custom greetings and voicemail flows.

For example, the app icon and overall design feel a bit dated and could be more modern.

It feels like having a small business phone system without the big-company overhead.

Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help.

I really like how easy Grasshopper makes it to manage business calls and messages from anywhere.

It keeps communication organized and professional, whether I’m in the office or on the go.

So not only were we billed for a service we weren’t using, but there was also no resolution offered.

Psychotherapist

It is a bit more expensive than others but being able to pay annually helps.

Grasshopper has been a great fit for our construction and home improvement business.

Owner

My number was used for other business owners.  

President

After a half dozen calls and more than 6 hours on the phone, total, Grasshopper never got it done.  

They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages.

So we had to pay for the duration of the year  even though we weren't getting a service (texting) that was included in our package.

CEO and Blaster in Charge

I wish that I had gotten more than one extension for the money.

Who wants to carry around two cell phones?)

I like the that you can track calls, voicemails, etc on the app.

I used this app so that I could continue using my personal phone, and this would provide me an additional line.

Other than that, I haven’t had any real performance issues to complain about.

After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible.

To not offer a refund for a service that a customer original paid for that they aren't receiving is beyond a terrible company.

Dietitian

The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place.

I had to fight to get the refund for the remaining 20 days I would not have the service.

Their answer was thta for internal reason they could not sell me the number period.

The app is super easy to navigate and unlike others it actually works!!

So far I’ve had a great experience and recommend this app to other business owners.

Its easy to work with and it easy to navigate.

Called to cancel and they refuse to give credit back for last 6 months.

I canceled mid way through the year and they refuse to give me any credit.

Overall a very positive experience due to the functionality and ease of use in relation to cost.

Would not recommend this company to anyone looking for a phone service.

They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions.

Self Employed

It would be amazing for business use, as you can even opt in I think for a little more cash, to have a robotic answering service with great all routing features and support options.

Assistant Operational Manager

Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers.  

Contactor construction

They canceled my service unexpectedly after I paid citing they were concerned my usage was criminal.

They have terrible policies, customer service and the product is incredibly glitchy

Project Manager, Training and Certification

Overall, I found Grasshopper easy to use and competitively priced.

At the beginning the set up seems very easy and customer friendly

Head of Operations

Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement.

I lost 14 irretrievably, invaluable voicemails.

Customer service did nothing to help retrieve them.

Business owner

We require a stable voicemail service to capture customer calls.

Director 

I overall love this app it gives me a different phone number so I can call back and not be giving my number out if I prefer not to.

Bookkeeper 

I live that we get to set up all of the call routing ourselves.   And I really am enjoying the text voicemails as well!

VirtualPBX vs Grasshopper Comparison (2026)

VirtualPBX

Grasshopper

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives