VoIP.ms vs 8x8 Work

Zoom Workplace

Microsoft Teams

RingEX

Twilio

Vonage Business Communications

Intermedia Unite

Compare VoIP.ms and 8x8 Work based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Auto-Dialer

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Tracking

Call Transfer

Caller ID

Communication Management

Computer Telephony Integration

Conferencing

Employee Directory

For Cloud Phone Systems

Live Chat

Online Voice Transmission

Phone Key Input

Predictive Dialer

Real-Time Monitoring

Reporting/Analytics

Ring Groups

SIP Trunking

Video Conferencing

Virtual Extensions

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

VoIP.ms

Web-based

IT Consultant

No idea how many calls were missed as a result. Call transfer between extension occasionally does not work.

President

Feature rich, price competitive, flexible... and best of all... fantastic support... questions always answered quickly and professionally.

owner

Very easy to set up - i am using FreePBX. Support has been great - answered my questions and pointed me in the right direction.

Partner

Overall I've had a great experience with them and have recommended them to others (I've heard great comments from others that switched as well).

I love the fact that they are really easy to setup and use. I use it more for personal use and absolutely love how I can stay in touch with my family for a fraction of the price.

IT Mgr

Very easy to set up and manage with good controls on use, coupled with great pricing and a very responsive support staff.

Director

Pricing is the best in the market, very easy to set up and use. Support is eager to help you and get your working.

Owner IT

Its very nice to use and the pricing is nice since they use usage pricing. They have recently expanded to have more local numbers and free porting.

Been with voip.ms since 2010 and can't be more happy. The quality/price ratio is the best.

secretary

It is great that you don't need to purchase customized equipment to use VOIP.ms. Now with the self isolation it has been great to have the option to forward the phone numbers.

Great price, great quality, features, positive attitude from technical support.

Manager of Technology Services

They have a robust and reliable platform that is extremely easy to use.

member

However,  due to the time consuming and lack easy tools to block the spam and junk calls. I am seriously  considering  moving some of my numbers to Google or other mobile phone service providers.

Owner

Ease of use and great support. I will be using it for a while.

The registration of users is not always clear. Sometimes there is a problem, but I don't know all the technical terms to ask about the problem.

IT Manager

Something a heavy, costly, unstable Avaya PBX cannot do.

Chief cook & bottle washer

From installing my own voip gateway to configuration, I can set it up as I wish. The API is a big deal as well as it enabled us to write a SMS/MMS interface application that meets our specific needs.

Software eng.

You have control of everything, you can do exactly what you want. There is also API: very usefull.

VoIP.ms screenshot: VoIP.ms account settings

VoIP.ms screenshot: VoIP.ms call forwarding

VoIP.ms screenshot: VoIP.ms calling queues

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Intermedia Unite is a fully integrated, unified communication & collaboration platform for SMBs that combines a PBX phone system, video conferencing, chat, screen sharing and file management into a single cloud-based system designed to help simplify management and increase employee productivity

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Archiving & Retention

Calendar Management

Call Disposition

Call List Management

Call Screening

Call Scripting

Call Tagging

Call Transcription

Callback Scheduling

Campaign Management

Chat/Messaging

Collaboration Tools

Contact Database

Contact Management

Customizable Caller ID

Customizable Reports

Electronic Faxes

Event Triggered Actions

Fax Management

File Sharing

File Transfer

Group Messaging

Interaction Tracking

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

On-Demand Recording

Performance Metrics

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Real-Time Updates

Recording

Reporting & Statistics

Role-Based Permissions

Scheduled Recording

Screen Sharing

Single Sign On

SMS Messaging

SSL Security

Task Management

Text to Speech

Third-Party Integrations

Trend Analysis

Two-Way Audio & Video

Unified Communications

Video Call Recording

Virtual Backgrounds

Virtual Call Center

Virtual Voicemail

8x8 Work

Android

Windows

iPad

iPhone

The seamless integration between the VOIP handsets and mobile app has been great. Call quality has always been clear.

Customer Success Manager

Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce.

Office Lead

Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone  software to sync it with.

It is excellent for small businesses who don't want to have a landline physical phone or who like to move around with their laptop and not run to the phone every time it rings.

Easy to use, easy to install, the Customer Service reps are Great. It is priced competitively compared to most of the competition.

Legal Analyst

Ease of mobility so I can take calls from ANYWHERE. Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most convenient at the time.

Founder & CEO

Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats.

Operations Manager 

We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further.

Director of Product Management

It has a variety of useful features: record of voice mail messages, send voice messages through email, answer the phone through the app. And it is easy to install, easy to use.

Couple times I had a problem with people who called me in. They told me they could not hear me.

Terrible quality for seemingly no reason. Setting up a new phone is a real task when you have centers in other cities/states.

Network Administrator

Especially lately it seems that there have been more and more bugs in the desktop app. Notifications haven't been showing up for call queues on time causing us to miss calls.

The benefits are quite simple. You can have the app downloaded on a device and be mobile while not having to use a cell number.

General Manager

Replying to that email us in touch with a person in the cancellation department who had no clue about what had transpired earlier.

Easy to use, dependable, and administering the system is one of the simplest I have done.

Vice President, Sales

I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets.

VoIP.ms vs 8x8 Work Comparison (2026)

VoIP.ms

8x8 Work

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives