Vonage Business Communications vs 3CX

Microsoft Teams

RingEX

Twilio

8x8 Work

RingCX

Zoom Phone

Compare Vonage Business Communications and 3CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Transfer

Caller ID

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

File Sharing

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Presentation Streaming

Private Chat

Queue Management

Real-Time Chat

Recording

Reporting/Analytics

Screen Sharing

SIP Trunking

Unified Communications

User Profiles

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Vonage Business Communications

Web-based

Windows

Owner

This company is just so horrible to deal  with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs.

It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Writer

We needed a business phone for our remote office and this system worked perfectly. Thank you for a low-cost, quality solution.

Marketing manager

Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management.

Office Manager

Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

Poor call quality,  Terrible Customer Service and cancellation policy deception.

Paralegal

I like that there is an app for smartphones. Nice to switch to and from mobile to office phone.

Advanced Systems Engineer

Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Software Tester

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.

Project Manager

RC was easy to navigate, so Vonage is taking some time to learn, but the transition was easy and the features I've been able to use already have been spotless.

Manager

Overall, VBS has great customer service and a product that makes any business, big or small, more productive.

LCPC

Their software can have conflicts and compatibility issues depending on the browser. A. Their software TokBox appears to work only with Chrome.

Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients. Text messages can't accept images and it is a huge shortage.

Senior Operations Executive

I have only recently used Vonage to help to transfer our phone system from office to work from home and it was very easy to set up and very quick.

QPP representative

It's easy to communicate with people within the organization. It is pretty easy to use and has many functionalities including creating meetings.

Dispatcher

Could get very slow, with echoes in the background, also do not get notifications for missed calls or texts.

Consultant

I like how the App is in sync with my desk phone, cell phone, and laptop. So far, it is easy to use.

Sr. Manager, Network Operations

Her reply was to ignore that completely and offer us a miniscule refund.

Vonage Business Communications screenshot: Vonage Business user console lets users keep track of recent calls

Vonage Business Communications screenshot: Customizable voicemail greetings gives a personal experience

Vonage Business Communications screenshot: Vonage Business call summary can be exported, emailed or printed

Vonage Business Communications screenshot: Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans

Vonage Business Communications screenshot: Call History plugin for Vonage Business

Vonage Business Communications screenshot: Vonage Business supports Google search and Bing search plugins

Vonage Business Communications screenshot: Salesforce Plugin for Vonage Business

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Activity/News Feed

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio Capture

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Autoresponders

Blended Call Center

Calendar Sync

Call Disposition

Call Queues

Call Reporting

Call Tracking

Callback Scheduling

Caller Profiles

Chat Transcript

Communication Management

Contact Database

Customer History

Customizable Branding

Customizable Caller ID

Customizable Reports

Data Import/Export

Drag & Drop

Employee Directory

Fax Management

File Transfer

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Live Chat

Manual Dialer

Meeting Management

Multi-Language

Offline Form

Outbound Call Center

Performance Management

Predictive Dialer

Proactive Chat

Progress Tracking

Progressive Dialer

Purchasing & Receiving

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Reporting & Statistics

Ring Groups

Search/Filter

Single Sign On

SMS Marketing

SMS Messaging

Social Media Integration

Speech-to-Text Analysis

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Android

Linux

iPad

iPhone

Call Center Customer Service Representative 

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

Estimator

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Software Developer | Network Engineer

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Freelencer

Technical support was outstanding in assisting with the troubleshooting and setup.

I highly appreciate 3CX's compatibility with multiple SIP platforms and I really like the option of adding multiple profiles which can be very useful when working in multiple work environments.

Vice President Of Technology & Operations

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.

It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Student

3CX was a good start for my lab's VoIP controller, it covered the bases in terms of operating physical phones, and was a great learning experience.

Person

Great, ease of use, cost savings and mobility is the ticket in the modern world.

Customer Service & Inside Sales Manager

The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.

Insurance Executive

We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

manager

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.

Professional Photographer

I like to use in windows and works wonderful with SIP Extensions without problems.

It can be slow and it's closed-source, which really annoys us.

Director

Errors trying to open the platform even though firewall off. Not sure the difference between the "management interface" and the "webclient.

Risk Operations Analyst

I like that this caters to be a substitute for a physical telephone within my organization. It is fast and easy to use more importantly, I could easily access it through my phone using the app.

Vonage Business Communications vs 3CX Comparison (2026)

Vonage Business Communications

3CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives