App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Vonage Business Communications Logo

Write a review

Cloud-based business VoIP phone service

(6)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Vonage Business Communications Pricing, Features, Reviews and Alternatives

Vonage Business Communications FAQs

Q. What type of pricing plans does Vonage Business Communications offer?

Vonage Business Communications has the following pricing plans:
Starting from: $19.99/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Vonage Business Communications?

Vonage Business Communications has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Vonage Business Communications support?

Vonage Business Communications supports the following languages:
English


Q. Does Vonage Business Communications offer an API?

No, Vonage Business Communications does not have an API available.


Q. What other apps does Vonage Business Communications integrate with?

Vonage Business Communications integrates with the following applications:
Microsoft Outlook, QuickBooks Online Advanced, Salesforce Sales Cloud, SugarCRM, Google Contacts, Method CRM


Q. What level of support does Vonage Business Communications offer?

Vonage Business Communications offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat

Vonage Business Communications product overview

Price starts from

19.99

Per month

Other

What is Vonage Business Communications?

Vonage Business Communications offers a cloud-hosted business VoIP phone system which comes with over 40 calling features including cell phone integration, desktop plugins, and voicemail to email, plus additional features which can be added to the account for an additional fee.

Key benefits of using Vonage Business Communications

Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone.

Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer.

Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls.

Call recording is available both company-wide and on demand on an extension-by-extension basis. Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app.

Call monitoring allows administrators to listen in on users’ calls to monitor performance, and also “whisper” to the user on the call, and “barge” into the call and speak to both parties. Calls can be monitored anywhere in the world.

Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed.

Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email.

The virtual receptionist lets users route callers to the appropriate department or individual, and customize call routing for holidays, lunchtimes or after hours calls. A main company number can then be used on promotional material, with callers directed to the correct department by selecting a menu option.

Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system.

Paperless fax removes the need for manual faxing, facilitates the sending of faxes from both mobile and desktop, gives all users their own fax numbers and manages all email, voicemails and faxes in a single inbox.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Chat

Training options

Webinars
Documentation
Live Online

Not sure about Vonage Business Communications? Compare it with a popular alternative

Vonage Business Communications logo

Vonage Business Communications

4.1
(308)
Dialpad logo
4.2
(527)

Starting from

19.99

Per month

Other

Free plan
Free trial
Pricing range

Starting from

27

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Vonage Business Communications pricing information

Value for money

3.8

/5

308

Starting from

19.99

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Vonage Business Communications features

Functionality

4.1

/5

308

Total features

35

6 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Contact Management
Mobile Access
Call Recording
Call Routing
Call Monitoring
Automatic Call Distribution

Vonage Business Communications users reviews

Overall Rating

4.1

/5

308

Positive reviews

75

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.8/10
Rating distribution

5

4

3

2

1

140

91

52

9

16

Pros
It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.
We needed a business phone for our remote office and this system worked perfectly. Thank you for a low-cost, quality solution.
Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management.
Cons
This company is just so horrible to deal with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs.
Poor call quality, Terrible Customer Service and cancellation policy deception.
Their software can have conflicts and compatibility issues depending on the browser. A. Their software TokBox appears to work only with Chrome.

Overall rating contenders

HE
AvatarImg

Harlan E.

Practice Administrator

Medical Practice, 1-10 employees

Review source

Overall Rating

Must have for business

Reviewed 3 years ago

Transcript

Harlan E: Hi, my name is Harlan and I am a director of operations, and I give Vonage Business a five-star...

AvatarImg
AvatarImg

Shawn B.

IT Architect

Computer Networking, 11-50 employees

Review source

Overall Rating

Simplify Business with a Simple Business VoIP Phone System

Reviewed 3 years ago

Transcript

Shawn B.: Hi, my name is Shawn, I'm an IT solutions architect, and I give a five for Vonage Business...

AvatarImg
AvatarImg

Hayley M.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Many available features and smooth transition

Reviewed 4 years ago

We just switched our company over from RingCentral. RC was easy to navigate, so Vonage is taking some time to learn, but the transition was easy and the features I've been able to use already have been spotless. Having a softphone availability is critical and Vonage Business seems to have created a flawless version.

Pros

I really like the option of a virtual receptionist. As a remote worker, it's vital to have someone "answer" the phone if I miss a call.

Cons

So many features are available to integrate, but it does get overwhelming looking through all the options.

DM
AvatarImg

David M.

Media Production, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

Reviewed 5 years ago

It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Pros

- The mobile app is pretty slick and just works.

Cons

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and...

mn
AvatarImg

matt n.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Not what we were sold … all the hype none of the product

Reviewed 7 months ago

Not good at all we fell for the scam of tell the customer what they want to hear and hope they never use it

Pros

it had a nice layout in the application

Cons

everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage

EH
AvatarImg

Eddy H.

Automotive, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A good way to have your call center in order

Reviewed 10 months ago

It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.

Pros

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Cons

It can be a bit complex to understand how to connect evrything to get the call flow in order.

BW
AvatarImg

Bob W.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great voip phone system

Reviewed 6 months ago

Setting up Vonage is easy and straightforward and the customer service is top tier.

Pros

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Cons

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

Common Vonage Business Communications comparisons

Vonage Business Communications logo
Google Voice logo
Vonage Business CommunicationsvsGoogle Voice
Vonage Business Communications logo
Nextiva logo
Vonage Business CommunicationsvsNextiva
Vonage Business Communications logo
RingEX logo
Vonage Business CommunicationsvsRingEX
Vonage Business Communications logo
3CX logo
Vonage Business Communicationsvs3CX
Vonage Business Communications logo
Squaretalk logo
Vonage Business CommunicationsvsSquaretalk
Vonage Business Communications logo
GoTo Connect logo
Vonage Business CommunicationsvsGoTo Connect
Vonage Business Communications logo
Dialpad logo
Vonage Business CommunicationsvsDialpad

Related categories