Vonage Business Communications vs Nextiva Contact Center

RingEX

Twilio

800.com

RingCX

OnSIP

charles

Compare Vonage Business Communications and Nextiva Contact Center based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Transfer

Caller ID

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

File Sharing

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Presentation Streaming

Private Chat

Queue Management

Real-Time Chat

Recording

Reporting/Analytics

Screen Sharing

SIP Trunking

Unified Communications

User Profiles

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Vonage Business Communications

Web-based

Windows

Owner

This company is just so horrible to deal  with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs.

It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Writer

We needed a business phone for our remote office and this system worked perfectly. Thank you for a low-cost, quality solution.

Marketing manager

Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management.

Office Manager

Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

Poor call quality,  Terrible Customer Service and cancellation policy deception.

Paralegal

I like that there is an app for smartphones. Nice to switch to and from mobile to office phone.

Advanced Systems Engineer

Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Software Tester

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.

Project Manager

RC was easy to navigate, so Vonage is taking some time to learn, but the transition was easy and the features I've been able to use already have been spotless.

Manager

Overall, VBS has great customer service and a product that makes any business, big or small, more productive.

LCPC

Their software can have conflicts and compatibility issues depending on the browser. A. Their software TokBox appears to work only with Chrome.

Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients. Text messages can't accept images and it is a huge shortage.

Senior Operations Executive

I have only recently used Vonage to help to transfer our phone system from office to work from home and it was very easy to set up and very quick.

QPP representative

It's easy to communicate with people within the organization. It is pretty easy to use and has many functionalities including creating meetings.

Dispatcher

Could get very slow, with echoes in the background, also do not get notifications for missed calls or texts.

Consultant

I like how the App is in sync with my desk phone, cell phone, and laptop. So far, it is easy to use.

Sr. Manager, Network Operations

Her reply was to ignore that completely and offer us a miniscule refund.

Vonage Business Communications screenshot: Vonage Business user console lets users keep track of recent calls

Vonage Business Communications screenshot: Customizable voicemail greetings gives a personal experience

Vonage Business Communications screenshot: Vonage Business call summary can be exported, emailed or printed

Vonage Business Communications screenshot: Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans

Vonage Business Communications screenshot: Call History plugin for Vonage Business

Vonage Business Communications screenshot: Vonage Business supports Google search and Bing search plugins

Vonage Business Communications screenshot: Salesforce Plugin for Vonage Business

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to manage call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Activity Dashboard

Activity Tracking

Alerts/Escalation

Auto-Dialer

Automated Attendant

Automated Routing

Blended Call Center

Call Reporting

Call Tracking

Call Transcription

Callback Scheduling

Campaign Management

Communication Management

Customer Communication

Customer History

Employee Scheduling

Feedback Management

For Call Centers

Generative AI

Inbound Call Center

Interaction Tracking

Labor Forecasting

Manual Dialer

Multi-Channel Data Collection

Outbound Call Center

Performance Management

Performance Metrics

Predictive Dialer

Progressive Dialer

Sentiment Analysis

Third-Party Integrations

Voice Recognition

Workflow Management

Nextiva Contact Center

Android

Linux

iPad

iPhone

Systems Specialist

To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.

System Administrator

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

IT engineer

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

Business Owner

It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.

Marketing Admin

Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider.

Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.

Controller

My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use.

Coordinator

I like its ease of accessibility, the interface on the computer is quite nice as well.

President

Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them.

IT project manager

They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those.

Technical Support Specialist

I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with.

Customer Service Rep

I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot.

The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

Service Manager

Good the support is great. Get issues resolved quickly.

Product Specialist

Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva.

Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.

Attorney Co-Owner

Great customer service and easy to use system.

IT Professional

NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone.

Vonage Business Communications vs Nextiva Contact Center Comparison (2026)

Vonage Business Communications

Nextiva Contact Center

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