Vonage Business Communications vs Zoho Voice

Zendesk Suite

RingEX

Dialpad

Twilio

RingCX

XCALLY

Compare Vonage Business Communications and Zoho Voice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Transfer

Caller ID

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

File Sharing

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Presentation Streaming

Private Chat

Queue Management

Real-Time Chat

Recording

Reporting/Analytics

Screen Sharing

SIP Trunking

Unified Communications

User Profiles

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Vonage Business Communications

Web-based

Windows

Owner

This company is just so horrible to deal  with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs.

It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Writer

We needed a business phone for our remote office and this system worked perfectly. Thank you for a low-cost, quality solution.

Marketing manager

Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management.

Office Manager

Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

Poor call quality,  Terrible Customer Service and cancellation policy deception.

Paralegal

I like that there is an app for smartphones. Nice to switch to and from mobile to office phone.

Advanced Systems Engineer

Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Software Tester

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.

Project Manager

RC was easy to navigate, so Vonage is taking some time to learn, but the transition was easy and the features I've been able to use already have been spotless.

Manager

Overall, VBS has great customer service and a product that makes any business, big or small, more productive.

LCPC

Their software can have conflicts and compatibility issues depending on the browser. A. Their software TokBox appears to work only with Chrome.

Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients. Text messages can't accept images and it is a huge shortage.

Senior Operations Executive

I have only recently used Vonage to help to transfer our phone system from office to work from home and it was very easy to set up and very quick.

QPP representative

It's easy to communicate with people within the organization. It is pretty easy to use and has many functionalities including creating meetings.

Dispatcher

Could get very slow, with echoes in the background, also do not get notifications for missed calls or texts.

Consultant

I like how the App is in sync with my desk phone, cell phone, and laptop. So far, it is easy to use.

Sr. Manager, Network Operations

Her reply was to ignore that completely and offer us a miniscule refund.

Vonage Business Communications screenshot: Vonage Business user console lets users keep track of recent calls

Vonage Business Communications screenshot: Customizable voicemail greetings gives a personal experience

Vonage Business Communications screenshot: Vonage Business call summary can be exported, emailed or printed

Vonage Business Communications screenshot: Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans

Vonage Business Communications screenshot: Call History plugin for Vonage Business

Vonage Business Communications screenshot: Vonage Business supports Google search and Bing search plugins

Vonage Business Communications screenshot: Salesforce Plugin for Vonage Business

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Outbound Dialer

Blended Call Center

Call Disposition

Call List Management

Call Queues

Call Reporting

Call Scheduling

Call Tagging

Call Tracking

Call Tracking Metrics

Callback Scheduling

Caller Profiles

Campaign Management

Communication Management

Contact Database

Customer Database

Customer History

Customizable Branding

Customizable Caller ID

Customizable Reports

Data Import/Export

Employee Directory

Engagement Tracking

File Transfer

For Cloud Phone Systems

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Management

Lead Qualification

Manual Dialer

Multi-Language

Multiple User Accounts

Outbound Call Center

Performance Metrics

Phone Key Input

Power Dialer

Pre-recorded Messages

Quality Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reporting & Statistics

Ring Groups

Role-Based Permissions

SMS Marketing

SMS Messaging

Spam Blocker

Surveys & Feedback

Text to Speech

Virtual Call Center

Virtual Extensions

Voice Customization

Voicemail Transcription

Zoho Voice

Android

Linux

iPhone

Marketing and Sales Executive

I have not had it for a super long duration but for now its seamless integration with Bigin is great and the pricing is good too.

Owner operator

Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable.

Sales

Its been good so far and I am hoping this changes to great in the near future.

Administrador de sistemas

My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management.

Chief People Officer

Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent.

Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.

I was also impressed with the call quality and the variety of features available for managing customer communications.

Director of Investigations and eLicensing

I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent.

Improving Everyday - Proven to be a great product.

There is lack of guidance on how to do 10DLC compliance certification correctly.

They will steal your money and your phone number and hold them and not refund your money.

President

Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial.

Architect

Easy to use, plenty of integration, good dashboard.

The mobile app sometimes faces connectivity issues, which can be frustrating.

Overall I've had a good experience with Voice. I'm still learning with the software but I feel the integration with the other applications works well.

I like the integration it has with the other Zoho products.

Have to stop it and manually type in the number.

Managing Director

All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly.

Vonage Business Communications vs Zoho Voice Comparison (2026)

Vonage Business Communications

Zoho Voice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives