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Zoho Voice Logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

(5)

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Zoho Voice Pricing, Features, Reviews and Alternatives

Zoho Voice FAQs

Q. What type of pricing plans does Zoho Voice offer?

Zoho Voice has the following pricing plans:
Starting from: $34.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Zoho Voice?

Zoho Voice has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoho Voice support?

Zoho Voice supports the following languages:
Dutch, English, French, German, Portuguese, Spanish


Q. Does Zoho Voice support mobile devices?

Zoho Voice supports the following devices:
Android, iPhone


Q. Does Zoho Voice offer an API?

No, Zoho Voice does not have an API available.


Q. What other apps does Zoho Voice integrate with?

Zoho Voice integrates with the following applications:
Zoho One, Zoho Recruit, Zoho CRM, Zoho Meeting, Zoho Desk, Bigin by Zoho CRM, Zoho Workplace


Q. What level of support does Zoho Voice offer?

Zoho Voice offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)

Zoho Voice product overview

Price starts from

34

/user

Per month

What is Zoho Voice?

Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features designed to efficiently run your business operations.

Key benefits of using Zoho Voice

What type of Pricing plan does Zoho Voice offer?
Zoho Voice offers business telephony and Contact Center solutions to cater to the needs of an organization. Starting from $10 per user in Business Tele

Who are the typical users of Zoho Voice?
Zoho Voice is for large enterprises, mid-size businesses, non-profits, public administrations, small businesses, and sales, support, and marketing teams of an organization.

What languages are supported?
Chinese simplified, English, German, Dutch, French, Spanish, and Japanese.

What other apps does Zoho Voice integrate with?
Zoho CRM, Zoho Desk, Zoho Cliq, Zoho Meeting, Zoho Recruit, Bigin by Zoho, ManageEngine SDP on Cloud.

What level of support does Zoho Voice offer?
24/5 phone, chat, email, and knowledge base.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat
24/7 (Live rep)

Training options

Live Online
Videos
Webinars
Documentation

Not sure about Zoho Voice? Compare it with a popular alternative

Starting from

34

/user

Per month

Free plan
Free trial
Pricing range

Starting from

29

/user

Per month

Free plan
Free trial
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Ease of use
Value for money
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Why am I seeing this?

Zoho Voice pricing information

Value for money

3.0

/5

5

Starting from

34

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Voice features

Functionality

3.0

/5

5

Total features

97

14 categories

Most valued features by users

Reporting/Analytics
API
Activity Dashboard
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Alerts/Escalation
Surveys & Feedback

Functionality contenders

Zoho Voice users reviews

Overall Rating

3.4

/5

5

Positive reviews

60

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

2

1

0

1

1

Overall rating contenders

CB
AvatarImg

Chris B.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Call

Reviewed 7 months ago

We mostly use Zoho for international calls.

Pros

Calling information can be recorded when you are talking to customers then record information can be used for reference and reporting.

Cons

Easy to upload contacts in the database for zoho voice and work effectively when using online calls.

NJ
AvatarImg

Nalika J.

Insurance, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phone Telephony

Reviewed 2 years ago

The customer service agents are easy to reach and ready to assist

Pros

The price was good for our budget and the features were overall what we were looking for

Cons

At this time they are not able to send out mass SMS or receive MMS texts

JW
AvatarImg

John W.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Failure to rise to expectations

Reviewed 7 months ago

Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.

Pros

Nothing, it is just not competitive with Ring Central, Ooma, Twilio, etc.

Cons

Very undependable; dropped calls; SMS feature is very primitive; very poor integration with desk phones; the softphone settings in Z-dialer have to be reset everytime you use it; very poor system

AvatarImg
AvatarImg

Alba P.

Education Management, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Haz llamadas desde cualquier parte

Reviewed a year ago

Para hacer llamadas desde el PC es muy cómoda

Pros

Se integra muy bien con Zoho CRM, te permite tener un número comercial y hacer llamadas con él allí donde estés. Puedes grabar llamadas, ponerlas en espera, hacer transferencias... para lo que lo estoy utilizando me es muy útil.

Cons

De momento, la he usado para cosas básicas, pero es bastante intuitiva y sencilla. Sé que tiene más funcionalidades y, para usarlas todas, creo que lo más recomendable sería que alguien te la implementara.

Showing original review in Spanish. See translation

MW
AvatarImg

Michael W.

Entertainment, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WORST VOIP EVER and I TRIED THEM ALL

Reviewed 7 months ago

I feel ZOHO is all the more honest people in INDIA, but they are still married to the people who do the phone scams, so they are all super shady, only a few good techs there, and when you met them you know it because they are different.

Pros

no pros, they will tell you it can do everything you want and it won't be very hard to do what you would like out of a VOIP service.

Cons

they will steal your money and your phone number and hold them and not refund your money

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