wolkvox vs Anywhere365

Genesys Cloud CX

Avaya UCaaS

Call Center Studio

QueueMetrics

CallShaper

Avaya Experience Platform

Compare wolkvox and Anywhere365 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

QueueMetrics is a comprehensive call center monitoring software designed for Asterisk, FreePBX, Yeastar, and Grandstream systems. It offers a robust set of features to help businesses measure, control, and improve all aspects of their call center operations.

Deliver incredible customer experiences with a platform that uses AI-powered solutions to provide personalized, agile and satisfying customer service.

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Audio Capture

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Automatic Transcription

Blended Call Center

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Compliance Management

Computer Telephony Integration

Concatenated Speech

Conferencing

Contact Database

Contact Management

Customer Database

Customer History

Customizable Fields

Customizable Macros

Customizable Reports

Data Import/Export

Document Storage

Email Management

Email Templates

FCC Compliance

Forecasting

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Generation

Lead Management

Lead Qualification

List Management

Manual Dialer

Marketing Automation

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multiple Scripts

Outbound Call Center

Performance Management

Phone Key Input

Power Dialer

Pre-recorded Messages

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Quotes/Estimates

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Sales Pipeline Management

Sales Reports

Secure Data Storage

Segmentation

Sentiment Analysis

Social Media Integration

Speech-to-Text Analysis

Survey/Poll Management

Surveys & Feedback

Task Management

Text to Speech

Third-Party Integrations

Voice Customization

Voice Mail

Voice Recognition

VoIP

wolkvox

Android

Linux

Web-based

Windows

iPhone

It is a great experience. I have seen other applications and I consider this the best in cost-benefit.

Data Analyst

Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.

SW Programmer

The product is a great promise, we need to work around to make it fully work.

Ease of use and low code applications. Easy integration with other business applications.

No mobile app for answer request, Its only for Windows.

ITCS

Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.

Development Engineer

Windows App Client is not efficient. API response capacity is  very limited.

I don't like having to register the IP every time I work from a different location.

wolkvox screenshot: Enhance voice interactions with a 100% cloud contact center: robust, scalable, and configurable. Manage flows, distribute calls, run campaigns, and track operations in real time for full control and efficiency.

wolkvox screenshot: Design personalized customer journeys visually, using code only for advanced integrations. Create event-based flows, automate actions, connect channels, and build intelligent paths for service, loyalty, and recovery.

wolkvox screenshot: Automate omnichannel conversations with GenAI + RAG agents. They learn from each interaction, respond naturally, work 24/7, cut costs, and improve continuously from real customer input.

wolkvox screenshot: Record and analyze every Power Conversation with VOC & QA: auto-transcribe calls, detect sentiment, classify topics, measure CX, and evaluate human or AI agent performance.

wolkvox screenshot: Offer a true omnichannel experience with web chat, Messenger, Facebook, Instagram, and more. Manage everything from a smart inbox that prioritizes by SLA, automates replies, and simplifies escalation.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Outbound + Inbound, IVR, AI, Dispatch, QA, Omni, reporting, 25 Lines/agent, soft-phone, TCPA, 99.999% uptime, API, WebHooks and more!

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

Anywhere365 is a call center software that helps businesses with skill and product-based call routing to manage omnichannel dialogues. The platform offers AI-based language translation tools, which allow teams to process chats in real-time.

Dashboard

Anywhere365

Supply chain analyst 

The application is very easy to use and great at the price. Loved the dashboard and reporting feature.

Customer Care Supervisor

The transfer feature is also amazing. Very easy to use and also very intuitive, so it was great for training new employees who weren't as tech savvy.

This is probabaly more user error than an actual flaw with the software, but I had a difficult time navigating between the different tabs when i had multipel tabs open.

Manager

My overall experience was quite awesome with skype. It has all the required features in very affordable price.

As I said above, my main utilization as within customer care, and i love the case manegemnt feature that helps keep your client organization organized.

Performance Improvement Leader

Overall, good experience. I like that it is easy to chat with people outside of your organization.

Entrepreneur 

There are a lot of great features. Overall it’s a great messaging, video, and calling service for businesses.

Teacher

The multiple tabs could be sometimes confusing at first, I missed a way I could classify them (in different colors, for instance).

Junior Analyst

The best thing about skype is we can share our screen with the other users so that they can understand what is exactly happening at this end.

Director

Probably the easy usability of the tool that as a 365 user it does help in order to find the appropriate function for multi conferencing.

I previously worked in the customer care sector, and skype365 was such a great tool for our team.

Interviewing

I like that Skype for Business is easy to launch and secure. I've used it to host meetings and as a participant without issue.

Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Brand Manager

Anywhere 365 offers a seamless integration with Skype for business allowing us to control our chat programs with ease & efficiency.

It offers little access to emergency services.

Marketing analyst

I like that Skype is easy to use. There aren’t many extra features, so the learning curve is nonexistent.

Quality supervisor

It is very easy to use office from anywhere and any device. Don't have to worry about forgetting something while travelling, since it is accessible online from anywhere.

Technical Consultant

Finally a contact center that integrates problem free with skype for business. Programming is very graphic oriented which makes it easy for anyone.

Anywhere365 screenshot: Anywhere365 ServiceNow attendant console

Anywhere365 screenshot: Anywhere365 MS Teams attendant console

wolkvox vs Anywhere365 Comparison (2026)

wolkvox vs Anywhere365 Comparison (2026)

wolkvox

Anywhere365

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives