Ytel vs RingCX

Aircall

Grasshopper

800.com

Bria

Vonage Contact Center

charles

Compare Ytel and RingCX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Access Controls/Permissions

Alerts/Escalation

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automatic Call Distribution

Blended Call Center

Calendar Management

Call Center Management

Call Disposition

Call Duration

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transfer

Call Volume

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer History

Employee Scheduling

FCC Compliance

File Transfer

For Call Centers

FTC Compliance

Inbound Call Center

Inbound Reporting

Labor Forecasting

Lead Capture

Lead Distribution

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Multi-Channel Communication

Multi-Location

On-Demand Recording

Outbound Call Center

Outbound Reporting

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Monitoring

Real-Time Reporting

Reporting/Analytics

Scheduled Recording

SIP Trunking

Survey/Poll Management

Text to Speech

Unattended Call Management

Unified Communications

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Who Answered Log

Ytel

Android

Linux

Web-based

Windows

iPad

iPhone

Network Administrator

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.

Digital Brand Manager - Hilton Grand Vacation Club at MarBrisa

I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign.

Patrick was so patient and helpful, I wish every company had a Patrick. He was patient and helpful through the entire process of setting up the call center.

Director of Marketing/New and improved Danny?! 

I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful.

Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.

Student Loan Advisor

I liked that it was easy to learn and most features are self explanatory.

Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn.

They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better.

Executive Assitant

It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business  hours and no one to help in an emergency.

Business Analyst

The lag time waiting for a screen to refresh is too long.

There is no quick way to get list information to make changes on the fly.

Database and Process Director

Initially it sounded great but the setup was wonky and not very fluid. Lots of unanswered questions as to the hows/whys of some of the features or settings.

For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system.

Operations Manager

Simple on the Front End and Difficult on the Back End.

Ytel screenshot

Ytel screenshot: Data management and listing

Ytel screenshot: Locating contact of customer to view detailed information of customer

Ytel screenshot: Reports generation to view real time summary of calls

Ytel screenshot: Agent call status to view data such as dropped and answered calls

Ytel screenshot: Customer script to view detailed converstaions

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Activity Dashboard

Activity Tracking

Agent Interface

Audio Capture

Automated Routing

Automatic Outbound Dialer

Call Center Integration

Call Conferencing

Call Tagging

Call Tracking Metrics

Call Transcription

Caller Profiles

Chatbot

Conferencing

Conversation Intelligence

Conversion Tracking

Customizable Reports

Data Import/Export

Email Management

Employee Database

Employee Management

Event Triggered Actions

Fax Management

Feedback Management

File Sharing

For Cloud Phone Systems

Interaction Tracking

Keyword Tracking

Monitoring

Multi-Channel Data Collection

Multi-Channel Management

Multi-User Collaboration

Multiple Scripts

Online Voice Transmission

Phone Key Input

Quality Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Recording

Reporting & Statistics

Screen Capture

Screen Recording

Search/Filter

Sentiment Analysis

Single Sign On

Skills Tracking

Social Media Integration

Surveys & Feedback

RingCX

Striven Business Analyst

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

attorney

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

Internet Operations Manager

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Janna was my technical support representative and she was excellent. She had a great attitude.

Owner

Lackluster support, misleading plan details. Most of these reviews are suspicious.

Senior Account Executive

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great.

Project Leader/Marketing Professional Commercial Truck Marketing

I enjoy the functionality and ease of use. It's great on desktop or mobile.

QAPI Coordinator 

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.

President

I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

Business Development

SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well.

Director

Easy navigation with excellent integration across all devices like mobile, desk and laptop.

Ytel vs RingCX Comparison (2026)

Ytel vs RingCX Comparison (2026)

Ytel

RingCX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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