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Ytel Logo

Ytel

3.9
(25)

Write a review

Awarded Outbound Contact Center Software (24/7 U.S. Support)

(5)

Ytel Pricing, Features, Reviews and Alternatives

Ytel FAQs

Q. What type of pricing plans does Ytel offer?

Ytel has the following pricing plans:
Starting from: $100.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Ytel?

Ytel has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Ytel support?

Ytel supports the following languages:
English


Q. Does Ytel support mobile devices?

Ytel supports the following devices:
Android, iPad, iPhone


Q. Does Ytel offer an API?

Yes, Ytel has an API available for use.


Q. What other apps does Ytel integrate with?

Ytel integrates with the following applications:
HubSpot Marketing Hub, Salesforce Marketing Cloud, Zapier, SugarCRM, Zendesk Sell, Velocify, Keap, Zendesk Suite


Q. What level of support does Ytel offer?

Ytel offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

Ytel product overview

Price starts from

100

Per month

Per Feature

What is Ytel?

Ytel Contact Center is ideal for businesses with 5 or more agents. Ytel Contact Center was built to optimize the efficiency of your outbound calling and incorporate advanced ways to reach your prospects to convert them into customers. Ytel is a registered telephone carrier and we bring decades of experience in the telecom industry, and proprietary technology, over to software. Servicing tens of thousands of businesses and users, network quality, reliability, and customer service is what sets us apart.

Key benefits of using Ytel

• Depending on the business model of the customer, Ytel Contact Center is tailored to meet the requirements of multi-location as well as traditional contact centers.

• Ytel Cloud Contact Center provides real time agent performance and call statistic reports.

• The solution analyzes a contact center’s performance and guides managers on the best ways to improve KPIs.

• Automatic call distribution (ACD), dynamic queueing and skill based call routing are some of X5 Cloud Contact Center's key features.

• Ytel Contact Center's advanced speech-to-text technology enables the efficient transcription and upload of audio and video files.

• A built-in and fully integrated Velocity Payment System enables agents to process payments, search transactions, create and manage customer profiles, and more.

• The solution requires only basic equipment for agents (internet connection, headset and computer).

• Automatically leave a voicemail, email, or text message when people don't answer. Plus CRM integrations and rapid deployment help get you up and running in weeks, not months or years.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Live Online
In Person
Documentation
Videos
Webinars

Not sure about Ytel? Compare it with a popular alternative

Starting from

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Per month

Per Feature

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Ytel pricing information

Value for money

3.3

/5

25

Starting from

100

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Ytel features

Functionality

4.2

/5

25

Total features

76

11 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Contact Management
Mobile Access
Call Recording
Access Controls/Permissions
Call Routing

Functionality contenders

Ytel users reviews

Overall Rating

3.9

/5

25

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.55/10
Rating distribution

5

4

3

2

1

12

4

4

4

1

Pros
I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful.
Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.
Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn.
Cons
Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.
I'm pretty disappointed and dissatisfied with its overall functionalities and user ability.

Overall rating contenders

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