Ytel Platform Pricing, Features, Reviews & Comparison of Alternatives

Ytel Platform

Awarded Outbound Contact Center Software (24/7 U.S. Support)

3.88/5 (25 reviews)

Ytel Platform overview

Ytel Contact Center is ideal for businesses with 10 or more agents. Ytel Contact Center was built to optimize the efficiency of your outbound calling and incorporate advanced ways to reach your prospects to convert them into customers. Ytel is a registered telephone carrier and we bring decades of experience in the telecom industry, and proprietary technology, over to software. Servicing tens of thousands of businesses and users, network quality, reliability, and customer service is what sets us apart.

Our specialty is custom featured developed over the years geared for the lead gen industry. Our Tech is great, our price is better, and we have the right team to work with you on getting setup and being successful from day 1.
www.ytel.com

Pricing

Starting from
$100
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Ytel Platform screenshotYtel Platform screenshot: Data management and listingYtel Platform screenshot: Locating contact of customer to view detailed information of customerYtel Platform screenshot: Reports generation to view real time summary of callsYtel Platform screenshot: Agent call status to view data such as dropped and answered callsYtel Platform screenshot: Customer script to view detailed converstaions

Ytel Platform reviews

Value for money
Features
Ease of use
Customer support
  3.3
  4.2
  3.8
  3.7
Ryan Stomel

Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

Reviewed 2016-06-03
Review Source: Software Advice

Pros
First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Cons
I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Holly Depies

Patrick Deserves a PLATINUM metal !

Used daily for 1-2 years
Reviewed 2016-08-03
Review Source: Capterra

I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Pros
PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Cons
There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jessy Moya

Ytel: Efficient Dialer

Used daily for 1-2 years
Reviewed 2019-07-25
Review Source: Capterra

Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Pros
Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Cons
There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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John Smythe

Finally a robust system that doesn't take a PHD to run

Reviewed 2016-05-20
Review Source: Software Advice

Pros
They were able to get me up and running in a matter of days where I was waiting almost 90 days on another vendor to get my deployment done and finally started looking elsewhere which brought me to Ytel. The system is also very easy to manage especially for my agents which makes training new hires a lot easier. The outbound portion of this system is hands down the best platform I have ever used and it is blended so I can keep all my agents busy throughout the day. Also, the billing is very straight forward with no hidden fees trying to make it look less expensive than it really is.

Cons
The system is great on the voice side, but right now I have to use another of their solutions to handle text and email. They have told me that their full multi channel system should be out later this year which will bring it all into 1 interface though so it's not really that bad.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Bryant

Good Customer Service, Very sharp learning curve

Used daily for 2+ years
Reviewed 2018-08-21
Review Source: Capterra

Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign

Pros
Reporting is easy to access and analyze. Visually seeing my agents logged in and taking calls and how long they have been waiting is very helpful as well.

Cons
The no. of variables associated in order to make multiple campaigns run efficiently becomes cumbersome. The lag time waiting for a screen to refresh is too long.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ytel Platform pricing

Starting from
$100
Pricing options
Subscription

Ytel Platform features

API
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Instant Messaging
Real Time Reporting

Activity Dashboard (85 other apps)
Automatic Notifications (65 other apps)
Conferencing (76 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (93 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Ytel Platform

Key features of Ytel Platform

  • Customer profile creation & management
  • Call recording
  • Queue priority routing
  • Transfer calls to specific agents
  • Campaign specific caller ID
  • Inbound campaign reporting
  • Contact management
  • Integration with Salesforce, SugarCRM and Zendesk
  • Lead capture
  • Lead management
  • Real time agent reporting
  • Integrated online reporting
  • Callback scheduling
  • Automatic call distribution
  • Monitors contact center calls
  • Open API
  • Call results
View All Features

Benefits

• Depending on the business model of the customer, Ytel Contact Center is tailored to meet the requirements of multi-location as well as traditional contact centers.

• Ytel Cloud Contact Center provides real time agent performance and call statistic reports.

• The solution analyzes a contact center’s performance and guides managers on the best ways to improve KPIs.

• Automatic call distribution (ACD), dynamic queueing and skill based call routing are some of X5 Cloud Contact Center's key features.

• Ytel Contact Center's advanced speech-to-text technology enables the efficient transcription and upload of audio and video files.

• A built-in and fully integrated Velocity Payment System enables agents to process payments, search transactions, create and manage customer profiles, and more.

• The solution requires only basic equipment for agents (internet connection, headset and computer).