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Ytel

Awarded Outbound Contact Center Software (24/7 U.S. Support)

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Ytel Pricing, Features, Reviews and Alternatives

Ytel product overview

Price starts from

$

100

/momonth
Per Feature

What is Ytel?

Ytel Contact Center is ideal for businesses with 5 or more agents. Ytel Contact Center was built to optimize the efficiency of your outbound calling and incorporate advanced ways to reach your prospects to convert them into customers. Ytel is a registered telephone carrier and we bring decades of experience in the telecom industry, and proprietary technology, over to software. Servicing tens of thousands of businesses and users, network quality, reliability, and customer service is what sets us apart.

Key benefits of using Ytel

• Depending on the business model of the customer, Ytel Contact Center is tailored to meet the requirements of multi-location as well as traditional contact centers.

• Ytel Cloud Contact Center provides real time agent performance and call statistic reports.

• The solution analyzes a contact center’s performance and guides managers on the best ways to improve KPIs.

• Automatic call distribution (ACD), dynamic queueing and skill based call routing are some of X5 Cloud Contact Center's key features.

• Ytel Contact Center's advanced speech-to-text technology enables the efficient transcription and upload of audio and video files.

• A built-in and fully integrated Velocity Payment System enables agents to process payments, search transactions, create and manage customer profiles, and more.

• The solution requires only basic equipment for agents (internet connection, headset and computer).

• Automatically leave a voicemail, email, or text message when people don't answer. Plus CRM integrations and rapid deployment help get you up and running in weeks, not months or years.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Live Online
In Person
Documentation
Videos
Webinars

Ytel pricing information

Value for money

3.3

/5

25

Price starts from

$

100

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Ytel features

Functionality

4.2

/5

25
Total Features77 10 categories

Most valued features by users

Reporting/Analytics
API
Contact Management
Chat/Messaging
Mobile Access
Call Recording
Live Chat
Video Conferencing

Functionality contenders

Ytel users reviews

Overall rating

3.9

/5

25

Positive reviews

64%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.55/10
Rating distribution

5

4

3

2

1

12

4

4

4

1

Pros
I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful.

HD

Holly D.

Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.

HD

Holly D.

Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn.

Nery P.

Cons
Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.

AR

Anonymous Reviewer

Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.

SZ

Sara Z.

I'm pretty disappointed and dissatisfied with its overall functionalities and user ability.

BC

Benjamin C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

An excellent program that scales up well with our company, increasing calls and efficiency.

Reviewed 4 years ago
Pros

This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.

Cons

There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ytel: Efficient Dialer

Reviewed 2 years ago

Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Pros

Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Cons

There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Not good enough

Reviewed 3 years ago

It is not our company's money worth.

Pros

I like how I can see who is on break, online, offline, etc.

Cons

I cannot listen to live calls without it sounding funny. Sometimes some other lines interfere and I can hear other persons private information. Sometimes I cannot find calls even if I go through the long process of looking for a call. Not all calls get recorded. I have to send a ticket to ask someone to give me the call. For example, it will shot that a call is 25 min. long and I wont be able to hear it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

Reviewed 6 years ago
Pros

First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had...

Cons

I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Patrick Deserves a PLATINUM metal !

Reviewed 5 years ago

I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Pros

PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Cons

There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.

Ytel FAQs and common questions

Ytel has the following pricing plans:
Starting from: $100.00/month
Pricing model: Subscription
Free Trial: Available


Ytel has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Ytel supports the following languages:
English


Ytel supports the following devices:
Android, iPhone


Yes, Ytel has an API available for use.


Ytel integrates with the following applications:
HubSpot Marketing Hub, Salesforce Marketing Cloud, Zapier, SugarCRM, Zendesk Sell, Velocify, Keap, Zendesk


Ytel offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

Most popular Ytel comparisons

YtelvsRingCentral Contact Center
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