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XM Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication software with interactive voice response (IVR)
Table of Contents
XM Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
XM Connect overview
What is XM Connect?
XM Connect is a communication software that helps businesses of all sizes in healthcare, finance, education, and other industries streamline operations related to call routing, voicemail distribution, message scheduling, fax management, and more on a centralized platform. The interactive voice response (IVR) module lets staff members create voice call menus in multiple languages to manage customer requests.
XM Connect's personal attendant tool uses speech recognition technology to schedule meetings, listen to emails via text-to-speech, access voicemail, and make outgoing calls. Administrators can set up call queues, which let customers leave callback numbers and track wait time and queue lengths. The unified messaging platform lets associates receive and handle emails, voicemails, and fax messages on a centralized location, whilst maintaining compliance with regulatory guidelines, such as HIPAA, GDPR, SOX, and FERPA.
XM Connect comes with an API, which lets businesses integrate the system with several third-party solutions, including Avaya, Cisco, Microsoft 365, Broadsoft, IBM Notes, and Ribbon Communications. It also allows users to create notification campaigns and communicate via pre-recorded voice and text messaging-based announcements.
Starting price
Alternatives
with better value for money
XM Connect’s user interface
XM Connect reviews
Overall rating
4.8
/5
10
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.4/10
5
4
3
2
1
8
2
0
0
0
Kyle B.
CISA
Brian D.
Architect ISD
William B.
Telecommunications Analyst
Kyle B.
CISA
Kyle B.
CISA
Kyle B.
CISA
Who uses XM Connect?
Based on 10 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
- Not enough reviewsXM Connect's features
Features rating:
XM Connect alternatives
XM Connect
Starting from
6000
Protected Phones
Starting from
No pricing info
XM Connect pricing
Value for money rating:
Starting from
6000
User opinions about XM Connect price and value
Value for money rating:
To see what individual users think of XM Connect's price and value, check out the review snippets below.
Kyle B.
CISA
Brian D.
Architect ISD
XM Connect integrations (5)
XM Connect support options
Typical customers
Platforms supported
Support options
Training options
XM Connect FAQs
XM Connect has the following pricing plans:
Starting from: $6000.00
These products have better value for money
Q. Who are the typical users of XM Connect?
XM Connect has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. Does XM Connect support mobile devices?
XM Connect supports the following devices:
Android, iPhone
Q. Does XM Connect offer an API?
Yes, XM Connect has an API available for use.
Q. What other apps does XM Connect integrate with?
XM Connect integrates with the following applications:
Gmail, Cisco Unified Communications Manager, Avaya Experience Platform, Microsoft 365
Q. What level of support does XM Connect offer?
XM Connect offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Phone Support