Zoho Mail vs Hiver

Microsoft 365

Google Workspace

Zendesk Suite

Freshdesk

Proton Mail

Helpwise

Compare Zoho Mail and Hiver based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Skype, OneDrive, Exchange Online, and more

ProtonMail is a web-based email management platform that helps businesses securely transmit encrypted emails between users both inside and outside of the organisation.

Zoho Mail, a business-oriented and privacy-guaranteed email service, is your single email solution. Zoho Mail also comes bundled with modern collaborative tools and a suite of apps to meet your business needs. Migrate now and get your unique email address with Zoho Mail.


Archiving & Retention

Authentication

Autoresponders

Chat/Messaging

Collaboration Tools

Contact Management

Data Recovery

Email Management

Email Marketing

Email Monitoring

Encryption

Inbox Management

Mobile App

Response Management

Routing

Search

Shared Inboxes

Signature Management

Spam Blocker

Tagging

Whitelisting/Blacklisting

Zoho Mail

Android

Web-based

Windows

iPad

iPhone

Network Engineer

Its great application you can create your company dedicated email accounts, and assign to your company team. Its very good option I like it most.

Web Developer

All of my clients are really happy with Zoho as they never faced any difficulty due to Zoho's user friendly user interface. I really appreciate Zoho for providing such wonderful service.

Talent Acquisition Executive

There are no detailed manual to the problem that I face, and only after seeking support from the customer service the problem is fixed.

Review about Zoho

Zoho is an amazing and super complete email platform, it has a series of useful features and tools for those who work with emails, especially companies.

Product Lead

Communicating with my team has been pretty seamless. It's pretty easy to understand, good UX and great customer support.

IT Coordinator

I love this app so much and the best part is easy configuration and integration with other apps like slack and dropbox.

Owner

The limited versions are quite limited. Also, terrible spam filtering (filters known contacts in spam occasionally and not always catching obvious spam).

Excellent tool totally free, with excellent performance and accessible in any browser.

Project manager 

I absolutely love using this email for my business. It was extremely easy to integrate and was extremely user friendly and easy to integrate with our employees google accounts.

manager

You can use your domain to create emails. The price is very competitive and you have some good free features.

The user interface of Zoho mail is just wonderful, loading speed is awesome as I never faced any downtime and loading issues since I started to use Zoho.

Data & Operations

Even with some additional features, it's extremely affordable and much cheaper than other providers like Gmail. It also comes paired with other business features and applications that could be useful.

Founder

Overall, my experience with Zoho Mail has been great. It was easy to set up, easy to create new email addresses, and easy to use everyday for email.

Copywriter 

It cannot be integrated with HubSpot. It’s really disappointing to use it in mobile browser, difficult to read and type.

Senior Project Manager

Zoho mail is an asset to startup and mid-range companies since the value for money is above expectations. Likewise, user-friendliness is a positive feature of this application.

Content Visualizer

If you are looking for a yourname@yourdomain.tld email address this is a good alternative to GSuite.

Recruiter

I don't know if it is the problem with my smartphone or it just won't work.

Marketing Head Deputy

We manage all the customer support and the company work emails using Zoho and it's great.

Zoho Mail screenshot: Zoho mail one view

Zoho Mail screenshot: Calendar

Zoho Mail screenshot: Instant chat

Zoho Mail screenshot: Email collaboration

Zoho Mail screenshot: Smart Filters

Zoho Mail screenshot: Mail reminders

Zoho Mail screenshot: Offline email

Zoho Mail screenshot: Tasks

Zoho Mail screenshot: Notes

Zoho Mail screenshot: Night mode

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.

Hiver is a modern, AI help desk built for fast-moving teams. Key features include omnichannel support, live chat, knowledge base, automations, and analytics - all inside an intuitive interface. AI is embedded across triage, response, and insights to streamline the entire support journey.


@mentions

Access Controls/Permissions

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Assignment Management

Automated Routing

Business Process Automation

Campaign Analytics

Canned Responses

Change Management

Chatbot

Commenting/Notes

Communication Management

Customer Communication

Customer Complaint Tracking

Customer History

Customer Portal

Customer Service Analytics

Customer Support

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Email Distribution

Email Templates

Employee Directory

Event Triggered Actions

Feedback Management

File Sharing

Full Text Search

Help Desk Management

Incident Management

Interaction Tracking

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Live Chat

Macros/Templated Responses

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-User Collaboration

Performance Metrics

Prioritization

Problem Management

Process/Workflow Automation

Progress Tracking

Project Management

Queue Management

Real Time Editing

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Self Service Portal

Service Level Agreement (SLA) Management

SSL Security

Status Tracking

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Task Management

Task Progress Tracking

Template Management

Templates

Third-Party Integrations

Transcripts/Chat History

Voice Mail

Widgets

Workflow Configuration

Hiver

Office Admin

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

Clinical Director/Partner

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

Great extension that does what it promises. Very helpful support staff as well.

Awful experience!!!  After integrating this tool, my clients stopped receiving my emails.

Executive assistant

I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience.

Partner

Great overall experience that has helped us become more efficient and communicate very effectively.

Director of Operations

The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.

Operations Associate

It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.

The shared inbox features are fantastic for teams using Gmail.

Freelancer

You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.

Concierge Program Manager

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.

Senior Virtual Assistant

Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients.

Zoho Mail vs Hiver Comparison (2026)

Zoho Mail vs Hiver Comparison (2026)

Zoho Mail

Hiver

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives