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The ultimate search engine for your marketing communications

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Archiver Pricing, Features, Reviews and Alternatives

Archiver FAQs

Q. Who are the typical users of Archiver?

Archiver has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Archiver support?

Archiver supports the following languages:
English


Q. Does Archiver offer an API?

Yes, Archiver has an API available for use.


Q. What level of support does Archiver offer?

Archiver offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

Archiver product overview

What is Archiver?

Sageflo Archiver stores a copy of each marketing message sent to every customer, giving marketing, leadership, legal, and customer care a holistic view of customer messaging across all marketing channels – email, SMS, and direct mail. Instant look-up and resend capabilities help businesses address messaging-related customer inquiries.

Key benefits of using Archiver

Allows compliance to look up communications by individuals within seconds

Empowers the contact center and customer experience teams to quickly address messaging-related customer inquiries, eliminating long back-and-forth times with marketing and operations teams

Dramatically improves call resolution times and outcomes, leading to higher CSAT, increased loyalty, and greater customer lifetime value

Helps marketing and operations teams identify gaps in messaging strategy, leading o new revenue streams

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

Live Online
Documentation
Videos

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Pricing range

Starting from

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Per month

Per Feature

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Archiver features

Functionality

4.6

/5

9

Total features

22

1 categories

Most valued features by users

API
Access Controls/Permissions
Reporting & Statistics
User Management
Compliance Management
Archiving & Retention
Audit Trail
Automatic Backup

Archiver users reviews

Overall Rating

4.6

/5

9

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.11/10
Rating distribution

5

4

3

2

1

7

1

0

1

0

Overall rating contenders

SM
AvatarImg

Stephanie M.

Aviation & Aerospace, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Archiver easy peasy

Reviewed a year ago

Easy use

Pros

Easy to use and quick to get into, easy to resend to same email address.

Cons

Would be helpful if we could add and send to another email.

Vendor response

Thank you for your review! We're glad to hear that you find Archiver easy to use for looking up and resending messages. Archiver does actually allow for resending a message to a different email address, however, this is a controlled permission. We recommend you reach out to your account administrator to see if that permission can be made available.

TJ
AvatarImg

Tayleon J.

Airlines/Aviation, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I Enjoy archive, it makes my Job easier

Reviewed a year ago

Very good, easy, and pleasant.

Pros

it's very easy to learn for a beginner, and it's also very easy to use.

Cons

It would be Nice if you could Click on the links in The Emails we are viewing

Vendor response

Thanks for reviewing Archiver! We're so glad to hear you find it easy to use and it makes your job easier! Links are disabled by default to avoid generating false open and click tracking events against a customer's email. There are options for being able to view and click links that your account administrator can help you with.

JH
AvatarImg

Jasmine H.

Airlines/Aviation, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

It does what is needed

Reviewed a year ago

Not bad. Not the greatest but it does what its designed for.

Pros

I like being able to see all emails sent.

Cons

doesnt show all emails from across the department

Vendor response

Thank you for your review and feedback! We are glad that Archiver can help you in your customer service role to quickly search and resend customer emails. Based on your feedback, it seems that we might not have fully met your expectations, and we're determined to turn that around. The vast majority of our users find Archiver to be an incredibly useful and valuable tool for addressing customer inquiries in a timely manner. With regards to showing emails from across all departments, we do support that functionality. However, your marketing operations team chooses which types of messages to store in Archiver. If you have any further suggestions or questions, please don't hesitate to reach out to us. We're committed to continuously improving your experience with Archiver.

np
AvatarImg

nicolette p.

Aviation & Aerospace, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

great

Reviewed a year ago

amazing

Pros

easy to use features great for finding important past info to assist our guests

Cons

wish the dates would go back further ao we can serach for older emails or a search bar for spefic subject

Vendor response

Thanks for your review! We're happy to hear that looking up messages in Archiver helps you to better assist your guests. The period of time that messages are stored is decided by your corporate team. We can share with them your feedback regarding the storage period. Archiver also does allow you to search for messages by subject line and other filters. We will reach out to you separately with more details!

MH
AvatarImg

Martha H.

Airlines/Aviation, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Awesome Archiver!

Reviewed a year ago

Over all to see emails sent to customer quickly has been so helpful!

Pros

Search is easy and quick. Resending is very smooth too.

Cons

Calendar and searches that are old could be faster to use calendar...

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