ConnectWise Automate vs Freshservice

TeamViewer ONE

Zendesk Suite

ServiceNow

NinjaOne

N-sight RMM

ServiceNow Customer Service Management

Compare ConnectWise Automate and Freshservice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

N-central

N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

Cove Data Protection

Cove Data Protection is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365™, all managed from a multitenant web-based dashboard. 


ConnectWise Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery and drive revenue growth.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Monitoring

Alerts/Escalation

Alerts/Notifications

Anti Virus

Archiving & Retention

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Automated Routing

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Bandwidth Monitoring

Baseline Manager

Capacity Management

Capacity Planning

Client Portal

Compliance Management

Compliance Tracking

Configuration Management

Contract/License Management

Cost Tracking

CPU Monitoring

Credential Management

Customizable Branding

Customizable Fields

Customizable Reports

Customization

Dashboard

Data Management

Data Migration

Data Recovery

Data Security

Deployment Management

Device Auto Discovery

Device Management

Disaster Recovery

Drag & Drop

Email Monitoring

Endpoint Management

Event Logs

For MSPs

Help Desk Management

Incident Management

Intrusion Detection System

Inventory Management

IP Address Monitoring

Issue Auditing

Issue Management

IT Asset Management

IT Reporting

License Management

Location Tracking

Maintenance Management

Maintenance Scheduling

Mobile Device Management

Monitoring

Multi-User Collaboration

Network Analysis

Network Monitoring

Network Wide Management

Password Management

Patch Management

Performance Monitoring

Policy Management

Power Management

Predictive Analytics

Prioritization

Procurement Management

Real-time Alerts

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Release Management

Remediation Management

Remote Access/Control

Remote Monitoring & Management

Remote Update/Installation

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Scheduled/Automated Reports

Scheduling

Search

Search/Filter

Security Management

Self Service Portal

Server Monitoring

Service Catalog

Service Level Agreement (SLA) Management

Service Reporting

Software Management

SSL Security

ConnectWise Automate

Windows

Web-based

Linux

Basic

Senior Information Technology Manager

ConnectWise enables the automation of a broad range of tasks, encompassing software deployment, patch management, the resolution of common incidents, and the execution of tailored scripts.

Operations Manager

The product is highly skilled at implementing automation into your business and driving security with automated scripting.

Second line Sysadmin

Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted.

To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources.

I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time.

Senior Software Development Engineer

We like to use this program with the team to be able to do a thorough review of our network and IT environments in general, it is always good to have an external look at our products and in their development it is crucial to be able to obtain good development ideas.

It's easy to add agents and new companies to the system.

Partners Responsible

The remote monitoring and management tools are robust and the automation features save me a lot of time.

Project Manager

LOVE LOVE using this for our trouble ticketing team!

The complexity that comes with customization is often very difficult.

The user interface can be a bit overwhelming at first, and some features are not very intuitive.

Cloud Engineer

ConnectWise Automate offers a lot of remote support and maintenance options for workstations without needing to interrupt the end-user experience but kicking them off for support.

Net Admin

Director of Information Technology Solutions

The platform was robust and encompassing.

Out of the various Remote Monitoring and Management tools I have used this product seems to get most aspects of RMM tools right. And implementing it to your systems and to your clients can be mainly an easy experience.

Prevent Manager

The ticketing with ConnectWise automate and reporting is accurate and helps make business decisions.  

It Administrative

I love how easy it is to automate tasks and manage devices remotely.

IT Officer

Navigating the ConnectWise portal to find the latest release to update Automate hasn't been the most seamless experience either.

Admin

Needing to clear the local cache to even load past the first splash screen.

IT Director

It was given as a remote tool and to show how many systems the outsourced IT group could charge us for, but totally unreliable as a tool.

Director of Technology

Very customizable, we create a lot of our own scripts to do custom things for clients.

Finance Manager 

It is hard to deploy and understand how things work if you have not used it before.

IT Manager

It is also cloud based so can be accessed on any device with a browser.

I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm.

IT Project Manager

After training we have been able to apply blanket policies to each client (ie push all windows 10 updates via one policy) and control server updates differently.

District Manager

What I like the most about this software is that I can remotely login and help my employees with any issues they are having on their computer from anywhere.

Account Manager

Every now and then you may come across an issue,  calling into support you need to get past the level 1 tech and go right to the level 2 tech.

Monitor your clients whole network from one location.

Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track.

General Manager

We've been using Automate for over a decade, and are currently in the process of migrating to Connectwise's replacement product.

Scripting works well when it works but it's difficult to figure out if it's not worked and why.

Support Technician

Not much customisation across the platform or colours

It has served us well, and given us tons of info to proactively resolve problems.

The GUI hasn't had an update for so long and it does now fee very dated.

I am still learning aboout it, but I love it.

Vice President of Operations

Since ConnectWise was recently sold the support service has gone downhill.

What I like the least about this product is that I have to have a two factor authentication key emailed to me every time I login to use this product.

Manager of Project Services

We have been able to become much more efficient and organize our work much better.

Data Center Manager

Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease.  

Network Engineer

Love the automation and capability of this RMM.

IT Operations

Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

System Administrator

IT Support

I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier.

ConnectWise Automate vs Freshservice Comparison (2026)

ConnectWise Automate

Freshservice

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