Freshservice vs PagerDuty

Zendesk Suite

ServiceNow

OpsGenie

ServiceNow Customer Service Management

Splunk On-Call

Squadcast

Compare Freshservice and PagerDuty based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Approval Workflow

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Routing

Backup and Recovery

Barcode/Ticket Scanning

Billing & Invoicing

Budget Tracking

Build Automation

Buy Side (Suppliers)

Canned Responses

Case Management

Catalog Management

Change Management

Change Planning

Change Tracking

Chat/Messaging

Client Portal

CMDB

Collaboration Tools

Completion Tracking

Compliance Management

Compliance Tracking

Configuration Management

Content Management

Contract Drafting

Contract/License Management

Corrective and Preventive Actions (CAPA)

Cost Tracking

Customer Complaint Tracking

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Device Auto Discovery

Disaster Recovery

Document Management

Document Storage

Drag & Drop

Electronic Signature

Email Management

Email Templates

Event Logs

Feedback Management

For IT Project Management

Forecasting

Forms Management

Full Text Search

Help Desk Management

HR Management

Incident Management

Incident Reporting

Inventory Auditing

Inventory Management

Inventory Optimization

Inventory Tracking

Investigation Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Incident Management

Knowledge Base Management

Knowledge Management

License Management

Live Chat

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Alerts

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multi-Location

Multiple User Accounts

Onboarding

Order Management

Patch Management

Percent-Complete Tracking

Performance Metrics

Freshservice

Android

Web-based

iPad

iPhone

Systems Administrator

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

Technical Director - Enterprise Cloud Hosting

The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.

IT Technician

The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.

IT Manager

The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.

Business Systems Manager

Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.

Field Operation

The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.

Operations Support Specialist

Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.

IT Service Desk Specialist III

Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.

Release Manager

Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.

IT Supervisor

Affordable All-Inclusive IT Help Desk Solution.

Service Delivery Manager

Lack of Flexibiity to link with other products such as JIRA for example.

Director of IT

Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.

Flexibility in using products such as  Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.

Director of Product Management

Cloud-based platform provides great customer service.

GSO IT Manager

Ease of use, price, integration options with other applications.

Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.

Out of the box functionality with default configuration is quick and easy.

Freshservice screenshot: Freshservice ticket automation

Freshservice screenshot: Freshservice tickets

Freshservice screenshot: Freshservice all projects

Freshservice screenshot: Freshservice incidents

Freshservice screenshot: Freshservice open releases

Freshservice screenshot: Freshservice change rules

Freshservice screenshot: Freshservice workflow automator

Freshservice screenshot: Freshservice releases

Freshservice screenshot: Freshservice new deployment

Freshservice screenshot: Freshservice asset management

Freshservice screenshot: Freshservice approvals

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into system health.

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action. 

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

Squadcast is an incident management software that helps businesses send alerts, create event tags, and track response activities on a centralized platform. The incident war room enables users to establish communication with emergency responders and facilitate real-time collaboration on incidents.

PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations.

CPU Monitoring

Data Aggregation

Data Storage Management

Email Alerts

IT Monitoring

IT Reporting

Mail Server Monitoring

On Call Scheduling

Prioritization

Project Management

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Role-Based Permissions

Root Cause Analysis

Scheduling

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Task Management

Third-Party Integrations

Workflow Management

PagerDuty

EMEA ITS Manager

The ability to to have the information displayed and on the go with the App is great for us  as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.

Devops Engineer

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Senior Software Engineer

We also suffer during outages for the lack of a "acknowledge all incoming pages" button.

Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.

Sr. Applications System Administrator

Very good, has assisted in ensuring I provide good customer service as well as life-saving support.

Freshservice vs PagerDuty Comparison (2026)

Freshservice vs PagerDuty Comparison (2026)

Freshservice

PagerDuty

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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