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PagerDuty Pricing, Features, Reviews and Alternatives
PagerDuty product overview
What is PagerDuty?
PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.
Key benefits of using PagerDuty
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.
Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.
Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.
On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.
Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.
Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.
Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.
Typical customers
Platforms supported
Support options
Training options
PagerDuty pricing information
Value for money
4.2
/5
191
Starting from
No pricing info
Value for money contenders
PagerDuty features
Functionality
4.4
/5
191
Total features
37
14 categories
Functionality contenders
PagerDuty users reviews
Overall Rating
4.6
/5
191
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.76/10
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Overall rating contenders
Corey F.
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for 6-12 months
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Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
Kenneth D.
Financial Services, 1,001-5,000 employees
Used daily for 2+ years
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The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy...
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.
It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every...
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for 6-12 months
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It is quite a helpful tool. We use to get different services, we clearly got enough info on the incident row itself we do not have to go and check the whole incident.
I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents.
It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them.
M. Serhat D.
E-Learning, 501-1,000 employees
Used daily for 6-12 months
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I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
Derek O.
Computer Software, 1,001-5,000 employees
Used daily for 2+ years
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We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.
PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.
It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.
PagerDuty FAQs and common questions
Q. What type of pricing plans does PagerDuty offer?
PagerDuty has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of PagerDuty?
PagerDuty has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does PagerDuty support?
PagerDuty supports the following languages:
English
Q. Does PagerDuty support mobile devices?
PagerDuty supports the following devices:
Android, iPad, iPhone
Q. Does PagerDuty offer an API?
Yes, PagerDuty has an API available for use.
Q. What other apps does PagerDuty integrate with?
PagerDuty integrates with the following applications:
Freshservice, Nagios XI, LogicMonitor, Jira, CA Flowdock, Datadog, BigPanda, Logz.io, Site24x7, Circonus, HaloPSA, Zapier, Dynatrace, xMatters, Google Workspace, Sophie, Pingdom, Incapsula, RapidSpike, Amazon EC2, CloudMonix, Sumo Logic, Loggly, Bitium, Rollbar, Slack, Sentry, AppDynamics, Zabbix, Crashlytics, Front, Neustar UltraDNS, Server Monitoring by Server Density, ServiceNow, Scalyr, WhatsUp Gold, Papertrail, Librato, Kayako, Pulseway, SiteScope, Integrate.io, ScienceLogic, OverOps, New Relic One, Raygun, Scout, Zendesk
Q. What level of support does PagerDuty offer?
PagerDuty offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
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