PagerDuty Pricing, Features, Reviews & Alternatives

PagerDuty

Incident Management & Operations Performance Software

4.58/5 (180 reviews)

PagerDuty overview

What is PagerDuty?

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.
www.pagerduty.com

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
PagerDuty screenshot: An operations command console offers advanced analytics and visibilityWhat is PagerDuty?PagerDuty screenshot: Incident managementPagerDuty screenshot: Reports & analyticsPagerDuty screenshot: Escalation policyPagerDuty screenshot: PagerDuty userPagerDuty screenshot: Mobile apps for iOS and AndroidPagerDuty screenshot: Native app for iOSPagerDuty screenshot: Native app for AndroidPagerDuty screenshot: Hand-Off notificationPagerDuty screenshot: Event intelligencePagerDuty screenshot: Modern incident responsePagerDuty screenshot: On-call management and notificationsPagerDuty screenshot: Intelligent real-time decisionsPagerDuty screenshot: Automated precision responsePagerDuty screenshot: Business-wide orchestrationPagerDuty screenshot: Infrastructure health modulePagerDuty screenshot: Service health modulePagerDuty screenshot: Major incidents modulePagerDuty screenshot: Responders module

PagerDuty user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.4
  4.3
  4.4
Corey F.

Bye Bye to old school on-call practices

Used daily for 6-12 months
Reviewed 2019-11-13
Review Source: Capterra

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pros
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Cons
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kenneth D.

PagerDuty : A solution to almost every problem you didn't know you had yet

Used daily for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Pros
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Cons
It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Achieving zero downtime and 24X7 oncall made easier

Used daily for 2+ years
Reviewed 2021-03-18
Review Source: Capterra

Overall experience has been very seamless. Very easy to setup and use. But a little on the expensive side.

Pros
- Easy Integrations - Simple User Interface, very easy to navigate - Lots of features and functionalities - Very easy to setup - Schedule creation and setting up rotation

Cons
Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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M. Serhat D.

On-call software with rich features

Used daily for 6-12 months
Reviewed 2020-04-02
Review Source: Capterra

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pros
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Cons
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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MANAS M.

Get alerted when your services go down or on urgent mails from the customer, and track it

Used daily for 2+ years
Reviewed 2020-12-19
Review Source: Capterra

PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it

Pros
You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed, we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest, Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc

Cons
some times the web UI becomes slow, the app version dose not have all the features that the web version has

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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PagerDuty pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

PagerDuty features

API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Dashboard
Monitoring
Real Time Monitoring
Reporting & Statistics
Third Party Integrations
Workflow Management

Activity Dashboard (310 other apps)
Activity Tracking (167 other apps)
Audit Management (179 other apps)
Collaboration Tools (244 other apps)
Compliance Management (219 other apps)
Data Import/Export (269 other apps)
Data Visualization (212 other apps)
Drag & Drop (178 other apps)
Reporting/Analytics (404 other apps)
Search/Filter (259 other apps)

Videos and tutorials

Additional information for PagerDuty

Key features of PagerDuty

  • Monitoring aggregation
  • Effective alerting
  • Mobile incident management
  • Escalation policies
  • On-call scheduling
  • Auto-escalation
  • International reach
  • Centrally manage incidents
  • Connect with any system
  • API availability
  • Custom event transformer
  • Alert supression
  • Postmortems
  • Automatic alert grouping
  • Response automation
  • Stakeholder communication
  • On-call management
View All Features

Benefits

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.