App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

PagerDuty Logo

PagerDuty

4.6
(210)

Write a review

Incident Management & Operations Performance Software

(16)

PagerDuty Pricing, Features, Reviews and Alternatives

PagerDuty FAQs

Q. What type of pricing plans does PagerDuty offer?

PagerDuty has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of PagerDuty?

PagerDuty has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does PagerDuty support?

PagerDuty supports the following languages:
English


Q. Does PagerDuty support mobile devices?

PagerDuty supports the following devices:
Android, iPad, iPhone


Q. Does PagerDuty offer an API?

Yes, PagerDuty has an API available for use.


Q. What other apps does PagerDuty integrate with?

PagerDuty integrates with the following applications:
Freshservice, Nagios XI, LogicMonitor, Jira, Flowdock, Datadog, BigPanda, Logz.io, Site24x7, Circonus, HaloPSA, Zapier, Dynatrace, xMatters, Google Workspace, Sophie, Pingdom, Incapsula, RapidSpike, Amazon EC2, CloudMonix, Sumo Logic, Loggly, Bitium, Rollbar, Slack, Sentry, AppDynamics, Zabbix, Crashlytics, Front, Neustar UltraDNS, Server Density Server Monitoring, ServiceNow, WhatsUp Gold, Papertrail, Librato, Kayako, Pulseway, SiteScope, Integrate.io, ScienceLogic, OverOps, New Relic, Raygun, Scout APM, Zendesk Suite


Q. What level of support does PagerDuty offer?

PagerDuty offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

PagerDuty product overview

What is PagerDuty?

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

Key benefits of using PagerDuty

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars

Not sure about PagerDuty? Compare it with a popular alternative

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

9

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

PagerDuty pricing information

Value for money

4.3

/5

210

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

PagerDuty features

Functionality

4.4

/5

210

Total features

40

13 categories

Most valued features by users

API
Third Party Integrations
Access Controls/Permissions
Alerts/Notifications
Reporting & Statistics
Monitoring
Workflow Management
Real Time Monitoring

Functionality contenders

PagerDuty users reviews

Overall Rating

4.6

/5

210

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.77/10
Rating distribution

5

4

3

2

1

136

65

8

0

1

Pros
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.
Cons
We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Overall rating contenders

AvatarImg
AvatarImg

Alex R.

Retail, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

great way to allow teams to self manage their notifications

Reviewed 4 years ago

easy to onboard, flexible to use. simple but does what its supposed to do and does it well!

Pros

teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.

Cons

adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!

DC
AvatarImg

Daiana C.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Operations Platform which works

Reviewed 4 years ago
Pros

-multiple integrations with many tools. -easy to set up and use -mobile App -stable

Cons

Some of the integrations, at least at the moment, are not ways. Such as Zendesk and PagerDuty where you can only create incidents when a Zendesk case is created but not the other way around. The mobile App does not have all the features as the web platform.

DM
AvatarImg

Drew M.

Computer Software, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

App is great, administrative interface needs work

Reviewed 4 years ago

App and incidents are the primary focus and that works well Schedules need a lot of work

Pros

The mobile application works very well Incident handling and reporting works very well

Cons

The administration portal schedule is very confusing and hard to set up for global workflows

AR
AvatarImg

Verified reviewer

Internet, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Did everything we needed it to

Reviewed 4 years ago

Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.

Pros

Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch.

Cons

Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.

AvatarImg
AvatarImg

Saurabh S.

Entertainment, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Functional, and reliable

Reviewed 4 years ago

Fairly good, minus top drawbacks. Mostly gets out of my way.

Pros

Extremely reliable, gets out of your way, lots of integrations

Cons

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Should have out of office integration

Related categories