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PagerDuty

4.6
(210)

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Incident Management & Operations Performance Software

(16)

PagerDuty Pricing, Features, Reviews and Alternatives

PagerDuty FAQs

Q. What type of pricing plans does PagerDuty offer?

PagerDuty has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of PagerDuty?

PagerDuty has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does PagerDuty support?

PagerDuty supports the following languages:
English


Q. Does PagerDuty support mobile devices?

PagerDuty supports the following devices:
Android, iPad, iPhone


Q. Does PagerDuty offer an API?

Yes, PagerDuty has an API available for use.


Q. What other apps does PagerDuty integrate with?

PagerDuty integrates with the following applications:
Freshservice, Nagios XI, LogicMonitor, Jira, Flowdock, Datadog, BigPanda, Logz.io, Site24x7, Circonus, HaloPSA, Zapier, Dynatrace, xMatters, Google Workspace, Sophie, Pingdom, Incapsula, RapidSpike, Amazon EC2, CloudMonix, Sumo Logic, Loggly, Bitium, Rollbar, Slack, Sentry, AppDynamics, Zabbix, Crashlytics, Front, Neustar UltraDNS, Server Density Server Monitoring, ServiceNow, WhatsUp Gold, Papertrail, Librato, Kayako, Pulseway, SiteScope, Integrate.io, ScienceLogic, OverOps, New Relic, Raygun, Scout APM, Zendesk Suite


Q. What level of support does PagerDuty offer?

PagerDuty offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

PagerDuty product overview

What is PagerDuty?

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

Key benefits of using PagerDuty

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars

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PagerDuty pricing information

Value for money

4.3

/5

210

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Subscription
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PagerDuty features

Functionality

4.4

/5

210

Total features

40

13 categories

Most valued features by users

API
Third-Party Integrations
Access Controls/Permissions
Alerts/Notifications
Reporting & Statistics
Monitoring
Workflow Management
Real Time Monitoring

Functionality contenders

PagerDuty users reviews

Overall Rating

4.6

/5

210

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.77/10
Rating distribution

5

4

3

2

1

136

65

8

0

1

Pros
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.
Cons
We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Overall rating contenders

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