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PagerDuty Logo

Incident Management & Operations Performance Software

Last updated: September 2024

Table of Contents

PagerDuty - 2025 Pricing, Features, Reviews & Alternatives

What is PagerDuty?

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Benefits of using PagerDuty

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.

Starting from

10

Per month

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PagerDuty's key features

Most critical features, based on insights from PagerDuty users:

Incident Reporting
Real-Time Notifications
Real-Time Monitoring
Email Alerts
Monitoring
Incident Management

All PagerDuty features

Features rating:

Workflow Management
Alerts/Escalation
Alerts/Notifications
API
Third-Party Integrations
Dashboard
Self Service Portal
Root Cause Analysis
Mobile Alerts
Maintenance Scheduling
Service Level Agreement (SLA) Management
Access Controls/Permissions
CPU Monitoring
Real-Time Reporting
Inventory Management
Issue Management
Task Management
Single Sign On
Issue Tracking
Data Aggregation
Scheduling
Data Storage Management
Role-Based Permissions
Reporting & Statistics
Reminders
IT Monitoring
Project Management
Prioritization
Network Analysis
Email Management
Event Logs
Mail Server Monitoring
Knowledge Base Management
IT Reporting

PagerDuty awards

PagerDuty alternatives

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PagerDuty pricing

Value for money rating:

Starting from

10

Per month

Per Feature

Pricing details
Subscription
Free trial
Free plan
Pricing range

PagerDuty integrations (214)

Integrations rated by users

We looked through 211 user reviews, to identify which products are mentioned as PagerDuty integrations, and what is the users perception.

Integration rating: 5.0 (2)

The tickets for the support project are handled via the Jira Service management software. PagerDuty when integrated with Jira, helps in notifying about the important tickets as and when they come in the Jira software queue.

AvatarImg

Anonymous Reviewer

Consultant C2

Slack logo
Slack

Integration rating: 5.0 (3)

Datadog logo
Datadog

Integration rating: 4.5 (2)

Jira logo
Jira

Integration rating: 4.5 (2)

ServiceNow logo
ServiceNow

Integration rating: 4.0 (1)

Terraform logo
Terraform

Integration rating: 4.0 (1)

Integration rating: 5.0 (1)

Rollbar logo
Rollbar

Integration rating: 4.0 (1)

Amazon EC2 logo
Amazon EC2

Integration rating: 4.0 (1)

PagerDuty support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars

PagerDuty reviews

Overall rating

4.6

/5

211

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10
Rating distribution

5

4

3

2

1

137

65

8

0

1

Pros
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.
Cons
We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

PagerDuty FAQs

Q. What type of pricing plans does PagerDuty offer?

PagerDuty has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of PagerDuty?

PagerDuty has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does PagerDuty support?

PagerDuty supports the following languages:
English


Q. Does PagerDuty support mobile devices?

PagerDuty supports the following devices:
Android, iPad, iPhone


Q. Does PagerDuty offer an API?

Yes, PagerDuty has an API available for use.


Q. What other apps does PagerDuty integrate with?

PagerDuty integrates with the following applications:
Freshservice, Nagios XI, LogicMonitor, Jira, ValueOps, Datadog, BigPanda, Logz.io, Site24x7, Circonus, HaloPSA, Zapier, Dynatrace, xMatters, Google Workspace, Sophie, Pingdom, Incapsula, RapidSpike, Amazon EC2, CloudMonix, Sumo Logic, Loggly, Bitium, Rollbar, Slack, Sentry, AppDynamics, Zabbix, Crashlytics, Front, Neustar UltraDNS, ServiceNow, WhatsUp Gold, Papertrail, Librato, Kayako, Pulseway, SiteScope, Integrate.io, ScienceLogic, New Relic, Raygun, Scout APM, Zendesk Suite


Q. What level of support does PagerDuty offer?

PagerDuty offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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