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PagerDuty
5
142
4
69
3
9
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based AI-first incident operations platform
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PagerDuty - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2026
PagerDuty overview
What is PagerDuty?
PagerDuty is a cloud-based, AI-first operations platform that helps organizations detect, respond to, resolve, and learn from business-impacting incidents. Designed for developers, SREs, DevOps and ITOps teams, customer service operations, security teams, and business leaders, the platform delivers on-call scheduling, escalation policies, incident management with role and priority classification, AIOps-driven alert grouping and noise reduction, event orchestration, runbook automation, and operational analytics. Trusted by over 13,000 organizations including 60+ of the Fortune 100, it connects to 750+ pre-built integrations spanning monitoring, ticketing, chat, and ITSM tools. Runbook automation is also available as a self-hosted, on-premises option for organizations requiring private cloud or physical environment deployment.
The platform's AI capabilities span multiple layers. PagerDuty Advance is a generative AI suite that produces incident summaries, AI-generated status updates, post-incident reviews, and an AI assistant chatbot accessible in Slack and Microsoft Teams. The SRE Agent functions as an autonomous virtual first responder, detecting issues, diagnosing root causes, correlating alerts, and orchestrating fixes without manual intervention. AIOps applies machine learning trained on billions of interactions from millions of incidents across 30,000+ companies to group alerts intelligently, suppress noise, and suggest event orchestration rules based on historical incident data. A pre-commit risk scoring capability evaluates code deployment safety against historical incident data. An MCP server enables external LLMs and AI agents to connect directly to platform APIs for incident and service context.
PagerDuty serves organizations across technology, financial services, healthcare, retail, government, education, nonprofits, and transportation and logistics. It scales from small teams to Fortune 100 enterprises and offers impact pricing for nonprofits, educational institutions, B Corps, and government agencies. Post-incident learning workflows and operational maturity reporting support continuous improvement cycles, while stakeholder communication tools and customer-facing status pages keep internal and external audiences informed throughout incident lifecycles.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Alert and Incident Management
Incident Management
Mobile Application
Scheduling
Complex and confusing scheduling
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PagerDuty’s user interface
PagerDuty review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.4
Ease of use
4.3
Customer support
4.3
Reviews sentiment
What do users say about PagerDuty?
Users say PagerDuty reliably manages incident alerts, on-call scheduling, and escalation policies, helping teams respond quickly to issues. They appreciate its robust integrations with monitoring tools, flexible notification options—including calls, SMS, and app alerts—and the ability to customize alert flows and team schedules. They find setup straightforward and value the centralized management for global teams.
Reviewers report some challenges with pricing, navigation, and complex scheduling for larger teams or multi-timezone coverage. They mention occasional difficulties with integrations, user interface complexity, and customer support responsiveness, but most feel it significantly improves incident response and team coordination.
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Who uses PagerDuty?
Based on 221 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
PagerDuty's key features
Most critical features, based on insights from PagerDuty users:
All PagerDuty features
Features rating:
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PagerDuty pricing
Value for money rating:
Starting from
10
Per month
Per Feature
User opinions about PagerDuty price and value
Value for money rating:
To see what individual users think of PagerDuty's price and value, check out the review snippets below.
Hrithik V.
Software Engineer - Trading Systems
Hrithik V.
Software Engineer - Trading Systems
PagerDuty integrations (50)
Integrations rated by users
We looked at 221 user reviews to identify which products are mentioned as PagerDuty integrations and how users feel about them.
Integration rating: 4.6 (9)
“Streamlining Google Cloud telemetry into Datadog aggregates microservice logs, APM traces, and infrastructure metrics into a single incident response dashboard.”
Estrella A.
Software Engineer
Integration rating: 4.8 (9)
“Essential for our team as all comments are synced here, especially for critical tasks.”
Salina T.
Owner
Integration rating: 4.5 (5)
“Linking test plans to Jira is critical to maintain accountability and traceability of the testing done for every feature.”
“Migration from Jira to Bugasura”
Miguel C.
Quality Assurance Lead
Integration rating: 4.3 (3)
“to my knowledge ITOC is an official zabbix partner.”
Harper C.
engineer
Integration rating: 4.3 (3)
Integration rating: 4.0 (3)
PagerDuty support options
Typical customers
Platforms supported
Support options
Training options
PagerDuty FAQs
PagerDuty has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers
These products have better value for money
Q. Does PagerDuty support mobile devices?
PagerDuty supports the following devices:
Android, iPad, iPhone
Q. What level of support does PagerDuty offer?
PagerDuty offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)
