PagerDuty Pricing, Features, Reviews & Comparison of Alternatives

PagerDuty

Incident Management & Operations Performance Software

4.58/5 (173 reviews)

PagerDuty overview

What is PagerDuty?

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.
www.pagerduty.com

Pricing

Starting from
$10/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
PagerDuty screenshot: An operations command console offers advanced analytics and visibility What is PagerDuty?PagerDuty screenshot: Incident managementPagerDuty screenshot: Reports & analyticsPagerDuty screenshot: Escalation policyPagerDuty screenshot: PagerDuty userPagerDuty screenshot: Mobile apps for iOS and AndroidPagerDuty screenshot: Native app for iOSPagerDuty screenshot: Native app for AndroidPagerDuty screenshot: Hand-Off notificationPagerDuty screenshot: Event intelligencePagerDuty screenshot: Modern incident responsePagerDuty screenshot: On-call management and notificationsPagerDuty screenshot: Intelligent real-time decisionsPagerDuty screenshot: Automated precision responsePagerDuty screenshot: Business-wide orchestrationPagerDuty screenshot: Infrastructure health modulePagerDuty screenshot: Service health modulePagerDuty screenshot: Major incidents modulePagerDuty screenshot: Responders module

PagerDuty reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.3
  4.4
Corey Forman

Bye Bye to old school on-call practices

Used daily for 6-12 months
Reviewed 2019-11-13
Review Source: Capterra

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pros
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Cons
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael Horstmann

Pager Duty - Proof you get what you pay for

Used daily for free trial
Reviewed 2018-10-10
Review Source: Capterra

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Pros
I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Cons
The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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M. Serhat Dundar

On-call software with rich features

Used daily for 6-12 months
Reviewed 2020-04-02
Review Source: Capterra

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pros
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Cons
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Kenneth Decoteau

PagerDuty : A solution to almost every problem you didn't know you had yet

Used daily for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Pros
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Cons
It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Derek Osborn

Great solution for on-call and incident management for any organisation!

Used daily for 2+ years
Reviewed 2019-11-22
Review Source: Capterra

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Pros
PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Cons
It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PagerDuty pricing

Starting from
$10/month
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

PagerDuty features

API
Access Control
Alerts / Escalation
Automatic Notifications
Monitoring
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management

Activity Dashboard (165 other apps)
Activity Tracking (90 other apps)
Application Integration (77 other apps)
Auditing (94 other apps)
Collaboration Tools (86 other apps)
Compliance Management (81 other apps)
Data Import/Export (117 other apps)
Data Visualization (83 other apps)
Drag & Drop Interface (101 other apps)
Real Time Data (91 other apps)
Real Time Monitoring (103 other apps)

Videos and tutorials

Additional information for PagerDuty

Key features of PagerDuty

  • Monitoring aggregation
  • Effective alerting
  • Mobile incident management
  • Escalation policies
  • On-call scheduling
  • Auto-escalation
  • International reach
  • Centrally manage incidents
  • Connect with any system
  • API availability
  • Custom event transformer
  • Alert supression
  • Postmortems
  • Automatic alert grouping
  • Response automation
  • Stakeholder communication
  • On-call management
View All Features

Benefits

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.