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Helix IM Logo

Issue management software for demanding development projects

Table of Contents

Helix IM - 2026 Pricing, Features, Reviews & Alternatives

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Helix IM overview

What is Helix IM?

Helix IM is issue management software that sits within Perforce's Development Lifecycle Management product, the modular Helix ALM suite. Available alongside the fully integrated Helix RM (Requirements management) and TCM (Test Case Management) modules, Helix IM can also be deployed standalone on 12-month license subscriptions, both on-premise or within the cloud. Branded as a defect tracking tool for the most demanding development projects, Helix IM in fact promises to handle the management of thousands of issues, defects and bugs. Users can raise every type of issue with simplicity and ease, prioritizing and analyzing their risk while enjoying automated tracking of issue status.

Capable of monitoring feature and change requests also, Helix IM allows dashboards, task boards and customizable reports to be created to intuitively measure progress. Issues can then quickly be queried, found and pinpointed more quickly by virtue of search and filtering functionality. Defect traceability is then enhanced by the ability to automatically link defects to failed test runs, especially when used in conjunction with Helix TCM. Promising robust integration with existing toolsets and of course the broader Helix ALM suite, users can connect to other applications thanks to a bundled SOAP-based SDK.

Key benefits of using Helix IM

  • Perforce's Helix IM, the issue management module within its Helix ALM suite, supports complex project managers with logging, tracking and reporting on bugs, defects, tasks, feature / change requests, and other development-related issues.


  • Automatic import and parsing of feedback emails enables feature and change requests to be baked into the issue resolution process, using time-based escalation rules and acknowledgement notifications to inspire confidence within a customer base.


  • When used in combination with Helix TCM, defects can be linked automatically to failed test runs to form a fully traceable history of test failure resolution.


  • Inform all stakeholders of issue management progress with a range of feedback features including dashboards, burn-up / down charts, task boards for tracking task handling, plus customizable reports.


  • Available as an Enterprise-level standalone issue tracker and workflow management module, Helix IM is also seamlessly integrated with the wider Helix ALM product suite, while its SOAP-based SDK facilitates custom connectivity to other apps.
  • Starting price

    20

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    Helix IM’s user interface

    Ease of use rating:

    Helix IM reviews

    Overall rating

    empty-state-img

    No reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    0

    0

    0

    0

    0

    Helix IM's features

    Activity dashboard
    Alerts/Escalation
    Alerts/Notifications
    Audit trail
    Backlog management
    Bug tracking
    Charting
    Customizable reports
    Dashboard
    Feedback management
    Issue management
    Issue tracking
    Monitoring
    Prioritization
    Projections
    Status tracking
    Task management
    Task Planning
    Task progress tracking
    Workflow management

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    Helix IM pricing

    Value for money rating:

    Starting from

    20

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about Helix IM price and value

    Value for money rating:

    Helix IM support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    24/7 (Live rep)
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    In Person
    Documentation
    Webinars
    Live Online
    Videos

    Helix IM FAQs

    Q. What type of pricing plans does Helix IM offer?

    Helix IM has the following pricing plans:
    Starting from: $20.00
    Pricing model: Free
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of Helix IM?

    Helix IM has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Helix IM support?

    Helix IM supports the following languages:
    English


    Q. Does Helix IM offer an API?

    No, Helix IM does not have an API available.


    Q. What other apps does Helix IM integrate with?

    Helix IM integrates with the following applications:
    GitHub, Chef Enterprise Automation Stack, Jira, Perforce ALM, Docker, Explorer Eclipse


    Q. What level of support does Helix IM offer?

    Helix IM offers the following support options:
    Phone Support, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base

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