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Iru vs BMC Helix ITSM Comparison (2026)

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Iru

BMC Helix ITSM

Overview

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.9

502

448

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

4.1

116

Value for money

Ease of use

Features

Customer support

57%

would recommend this app

Pros

“Allows for timely updates to OS across all our employees devices, and helped us keep track of and have the ability to lock down a machine if lost or stolen.”

Rich Y.

CTO

“Very flexible blueprints for our Mac network - allows me to customise a range of use cases from a large pre-built library, plus add my own custom items.”

Garth H.

Director

“One of the key strengths for us was the ability to assign permissions based on our RBAC roles, allowing appropriate access across the team while maintaining governance and security.”

Chaz V.

Infrastructure Engineer

Pros

“We can see all the updated and logs very smoothly and can pull reports of the data.”

Pankaj K.

NOC

“sending updates and adding into it is still a bit manual.”

Pankaj K.

NOC

“The software has auto refresh feature where the view is automatically refreshed with new tickets.”

Aishwarya T.

Salesforce Consultant

Cons

“Some warning messages are not describing the actual issue: e.g. if a user tries to install an app themselves on a MacBook, using a .DMG file (which is basically forbidden in our case), there's no error, but a warning regarding the non-encryption of the mounted disk.”

Alain F.

Sr. Software and Security Engineer

“The inability to assign smart groups to library items, the lack of blueprint routing, and the absence of options to clear specific tags or reset a device to a default blueprint when deleted are known limitations.”