IT Glue vs Passportal

Confluence

LastPass

KeePass

ConnectWise PSA

Secret Server Password Manager

Hudu

Compare IT Glue and Passportal based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Hudu is a customer-focused IT Documentation software that technician's love. No contracts, in-house support, and a rapid release cycle.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Backup and Recovery

Catalog Management

Change Tracking

Checklists

Collaboration Tools

Commenting/Notes

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Contract/License Management

Credential Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Document Automation

Document Capture

Document Generation

Document Management

Document Review

Document Storage

Documentation Management

Drag & Drop

Encrypted Password Storage

Event Logs

File Management

File Sharing

For the IT sector

Forms Management

Full Text Search

Help Desk Management

Inventory Management

Inventory Tracking

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Base Management

Knowledge Library

Knowledge Management

License Management

Monitoring

Offline Access

Password Management

Performance Metrics

Policy Management

Process/Workflow Automation

Real-Time Data

Real-Time Notifications

Relationship Mapping

Reminders

Remote Monitoring & Management

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Supplier Management

Support Ticket Management

Support Ticket Tracking

Tagging

Task Management

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Workflow Management

IT Glue

Android

Web-based

iPad

iPhone

Service Delivery Manager

This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.

IT Service Delivery Manager

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

IT Service Desk Analyst II

My experienced for almost 2 years now is amazing, I really like it and like what I said it is easy to use.

Service Manager

Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.

The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.

Network Operations Engineer

I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.

Founder, Chief Strategist & vCIO - I help law firms with IT

My techs no longer have to hunt for information and then worry it is outdated.

Great interface, and is easy to use. A great central internal location for information.

IT Technician

We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.

We have been a happy user of IT Glue for quite sometime and would recommend it to anyone looking for a centralized docmentation platform.

It is a great product that does exactly what it is supposed to do and integrates with all our other utilities.

Cloud Support Specialist

I use this daily and would not be able to efficiently work without it, I am very pleased with the ease of use and support.

Managed Services engineer

ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.

IT /  Cyber Consultant

The integration feature to all our other products is the best.

Founder

Overall, we are disappointed in the value of this product.

The single best platform that our MSP has invested in. Easy to use, setup, and get going.

President

I would only ever consider their enterprise product which, if you have a large team, can become costly.

The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.

IT Glue screenshot: The completion dashboard gives users insight into which tasks still require completion

IT Glue screenshot: All activity is automatically logged

IT Glue screenshot: Workflows can be configured and managed

IT Glue screenshot: All assets can be tracked, with customizable asset types

IT Glue screenshot: The password vault enables secure password storage and management

Freelancers

Large Enterprises

Mid Size Business

Public Administrations

Small Business

LastPass provides secure password management. LastPass is the most convenient way for businesses to improve their password hygiene and security, without compromising ease of use and employee productivity.

Secret Server Password Manager is a privileged access and passwords management platform designed to help IT admins and IT security professionals manage administrative processes and monitor all password management-related operations across the organization.

KeePass is a free open source password management and safekeeping tool. It is lightweight and portable, and easy to use. KeePass stores all your passwords in an encrypted database stored on your computer or on an online server, with the option of using a combination of key files or master password.

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs), which offers password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities

Access Certification

Access Management

Application Security

Authentication

Biometrics

Employee Database

Mobile Access

Multi-Factor Authentication

Network Security

Password Generator

Password Protection

Password Synchronization

Privileged Account Management

Remote Access/Control

Secure Login

Secure Password Sharing

Self-Service Access Request

Two-Factor Authentication

Unified Directory

User Provisioning

Passportal

This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.

Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner.

Infrastructure Manager

Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.

General Manager

Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.

Regional Manager 

Overall great experience, it helps us achieve some GDPR compliance and audit ability of our customers as well as a central store for documentation.

The great thing about this software is that it seems pretty intuitive, I like the import feature for the passwords it works really really well.

Director

It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic.

What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company.

Owner

Passportal has made documentation a lot easier and quicker. It provides a really good structure of all of the documentation, which I didn't have previously with using something like OneNote.

Director of Operations

It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.

Technical Manager

Nice looking, good integrations for current software.

IT Systems Technician Intern

Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.

Manager & CTO

Great password management at an affordable price.

Cybersecurity Analyst

Even prior to the acquisition, Passportal had excellent customer service and support.

A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.

Systems Engineer

Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.

Senior Systems Engineer

The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP).

IT Glue vs Passportal Comparison (2026)

IT Glue

Passportal

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives