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Passportal Logo

Encrypted cloud-based, automated password protection

Table of Contents

Passportal - 2025 Pricing, Features, Reviews & Alternatives

What is Passportal?

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.

Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.

Starting from

18

Per month

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Passportal's key features

Most critical features, based on insights from Passportal users:

Credential Management
Access Controls/Permissions
Network Security
User Provisioning
Access Management
Audit Trail

All Passportal features

Features rating:

Two-Factor Authentication
Password Management
Authentication
Password Generator
Multi-Factor Authentication
Secure Login
Secure Data Storage
Process/Workflow Automation
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Secure Password Sharing
Self Service Portal
Self-Service Access Request
Third-Party Integrations
Unified Directory
User Management
Privileged Account Management
Password Synchronization
Password Protection
Mobile Access
For the IT sector
Employee Database
Documentation Management
Customizable Branding
Compliance Management
Collaboration Tools
Audit Management
Application Security
Alerts/Notifications
Active Directory Integration
Access Certification

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Passportal pricing

Value for money rating:

Starting from

18

Per month

Per Feature

Pricing details
Subscription
Free trial
Free plan
Pricing range

Passportal support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
24/7 (Live rep)
Chat

Training options

Webinars
Documentation
Live Online

Passportal reviews

Overall rating

4.4

/5

89

Positive reviews

91

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10
Rating distribution

5

4

3

2

1

43

38

7

0

1

Pros
“This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.”
“Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner.”
“Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.”
Cons
“A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.”
“Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.”
“The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.”

Passportal FAQs

Q. What type of pricing plans does Passportal offer?

Passportal has the following pricing plans:
Starting from: $18.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Passportal?

Passportal has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Passportal support?

Passportal supports the following languages:
English


Q. Does Passportal support mobile devices?

Passportal supports the following devices:
Android, iPhone


Q. Does Passportal offer an API?

No, Passportal does not have an API available.


Q. What other apps does Passportal integrate with?

Passportal integrates with the following applications:
Kaseya BMS, ConnectWise ScreenConnect, N-sight, N-central, Liongard, Kaseya VSA, ConnectWise PSA, NinjaOne, ConnectWise Automate, Autotask PSA, ConnectWise Cybersecurity Management


Q. What level of support does Passportal offer?

Passportal offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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