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Passportal

4.4
(89)

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Encrypted cloud-based, automated password protection

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(2)

Passportal Pricing, Features, Reviews and Alternatives

Passportal FAQs

Q. What type of pricing plans does Passportal offer?

Passportal has the following pricing plans:
Starting from: $18.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Passportal?

Passportal has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Passportal support?

Passportal supports the following languages:
English


Q. Does Passportal support mobile devices?

Passportal supports the following devices:
Android, iPhone


Q. Does Passportal offer an API?

No, Passportal does not have an API available.


Q. What other apps does Passportal integrate with?

Passportal integrates with the following applications:
Kaseya BMS, ConnectWise ScreenConnect, N-sight, N-central, Liongard, Kaseya VSA, ConnectWise PSA, NinjaOne, ConnectWise Automate, Autotask PSA, ConnectWise Cybersecurity Management


Q. What level of support does Passportal offer?

Passportal offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Passportal product overview

Price starts from

18

Per month

Per Feature

What is Passportal?

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
24/7 (Live rep)
Chat

Training options

Webinars
Documentation
Live Online

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Starting from

18

Per month

Per Feature

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Starting from

7.99

Per month

Flat Rate

Free plan
Free trial
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Ease of use
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Customer support
Ease of use
Value for money
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Passportal pricing information

Value for money

4.3

/5

89

Starting from

18

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Passportal features

Functionality

4.2

/5

89

Total features

40

8 categories

Most valued features by users

Access Controls/Permissions
Compliance Management
Alerts/Notifications
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
User Management
Real Time Notifications

Passportal users reviews

Overall Rating

4.4

/5

89

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10
Rating distribution

5

4

3

2

1

43

38

7

0

1

Pros
This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.
Cons
A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.
Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.
The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Overall rating contenders

OP
AvatarImg

Ollie P.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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General

Reviewed 4 years ago

Good

Pros

Nice looking, good integrations for current software

Cons

Every time you choose another entry the page refreshes!

RM
AvatarImg

Robert M.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lost promises

Reviewed 4 years ago
Pros

Password management and integration with connectwise control

Cons

Unable to create folders to organize articles. Unable to update passwords through connectwise automate.

GC
AvatarImg

Graham C.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great Product, Serious Implementation Issues

Reviewed 5 years ago

It's a good tool, but the configuration is taking way to long

Pros

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Cons

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed...

TG
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Tim G.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product

Reviewed 5 years ago

Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible. The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.

Pros

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient. The password sync with servers has helped a lot with user support.

Cons

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation. At times the server password sync can be buggy but it is easily fixed with a reinstall of the software. The customization of the documentation is a little lacking but not too bad.

AF
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Austin F.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excitement for future features.

Reviewed 5 years ago

Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.

Pros

Passportal makes managing passwords for hundreds of clients simple. If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Cons

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

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