SolarWinds Passportal Pricing, Features, Reviews & Comparison of Alternatives

SolarWinds Passportal

Encrypted cloud-based, automated password protection

4.41/5 (83 reviews)

SolarWinds Passportal overview

What is SolarWinds Passportal?

SolarWinds Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.

Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.

Pricing

Starting from
$18/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 5 other markets, Europe, Germany, Latin America, Mexico, Middle-East and Africa

Supported languages

English
SolarWinds Passportal screenshot: SolarWinds Passportal Dashboard.IT Documentation to the RescueSolarWinds Passportal screenshot: SolarWinds Passportal available on any device and can be accessed by a mobile app, browsers extension, or desktop login.SolarWinds Passportal screenshot: SolarWinds Passportal Credentials Management view.SolarWinds Passportal screenshot: SolarWinds Passportal + Documentation Manager asset template example.SolarWinds Passportal screenshot: SolarWinds Passportal + Documentation Manager Data Asset Tracking.SolarWinds Passportal screenshot: SolarWinds Passportal Site Password Management as a Service | add-on feature.SolarWinds Passportal screenshot: SolarWinds Passportal Blink Self-Service Password Reset application | add-on feature.

SolarWinds Passportal reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.2
  4.4
Jason Peacock

Zero Complaints

Used daily for less than 6 months
Reviewed 2019-07-25
Review Source: Capterra

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients. My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients. Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use! Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that. I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Pros
Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons
As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Falkenstein

Pretty good so far.

Used daily for less than 6 months
Reviewed 2019-10-07
Review Source: Capterra

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Pros
It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons
There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael Fiore

From implementation to party of our daily rotation

Used daily for 6-12 months
Reviewed 2019-08-20
Review Source: Capterra

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros
Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons
There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself. Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kyle Benningfield

Passportal has organize and streamlined my MSP

Used daily for 6-12 months
Reviewed 2019-09-26
Review Source: Capterra

Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!

Pros
I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!

Cons
The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Kil

Passportal gets a pass

Used daily for 6-12 months
Reviewed 2020-01-27
Review Source: Capterra

We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more.

Pros
I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.

Cons
The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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SolarWinds Passportal pricing

Starting from
$18/month
Pricing options
Free trial
Subscription
View Pricing Plans

Contact SolarWinds Passportal for pricing information and to request a product demo.

SolarWinds Passportal features

Access Control
Audit Trail
Auditing
Compliance Management
Password Management
Secure Data Storage
Two-Factor Authentication
User Management

API (133 other apps)
Activity Dashboard (75 other apps)
Alerts / Escalation (52 other apps)
Authentication (57 other apps)
Monitoring (109 other apps)
Policy Management (57 other apps)
Real Time Monitoring (59 other apps)
Reporting & Statistics (71 other apps)
Risk Alerts (45 other apps)
SSL Security (52 other apps)
Single Sign On (49 other apps)
Third Party Integration (67 other apps)

Videos and tutorials

Additional information for SolarWinds Passportal

Key features of SolarWinds Passportal

  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Document Archiving
  • Document Capture
  • Document Retention
  • File Access Control
  • File Sharing
  • Multi-Factor Authentication
  • Multifactor Authentication
  • Password Generator
  • Password Reset
  • Password Synchronization
  • Privileged Account Management
  • Privileged Accounts
  • Security Event Log
  • Self-Service Access Request
  • Unified Directory
  • User Provisioning
  • Vulnerability Protection
View All Features