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Passportal Pricing, Features, Reviews and Alternatives

Passportal product overview

What is Passportal?

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
24/7 (Live rep)
Chat

Training options

Webinars
Documentation
Live Online

Passportal pricing information

Value for money

4.3

/5

87

Starting from

$

18

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Passportal features

Functionality

4.2

/5

87
Total Features38 6 categories

Most valued features by users

Access Controls/Permissions
Compliance Management
Reporting/Analytics
Alerts/Notifications
Reporting & Statistics
Third Party Integrations
User Management
Audit Management

Passportal users reviews

Overall rating

4.4

/5

87

Positive reviews

92%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.56/10
Rating distribution

5

4

3

2

1

42

38

7

0

0

Pros
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner.

MP

Michael P.

Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.

AB

Arthur B.

Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.

NR

Nick R.

Cons
A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.

TK

Todd K.

Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.

VB

Vincent B.

The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

AR

Anonymous Reviewer

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Passportal manage password easily

Reviewed 22 days ago
Pros

Passportal is the best software for any team that need to shares password for any account that we shares together. I can add user for them to be able to access to all the password that are stored on the software.

Cons

I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Has potential but not there yet

Reviewed 2 years ago

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years. In our search, we found...

Pros

The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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From implementation to party of our daily rotation

Reviewed 2 years ago

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Quality Product, but a Step Behind Competitors

Reviewed 2 months ago

Overall, the product is not bad, it is just a bit behind it's competitors in features and functionality.

Pros

Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily.

Cons

There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zero Complaints

Reviewed 2 years ago

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep...

Pros

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Passportal FAQs and common questions

Passportal has the following pricing plans:
Starting from: $18.00/month
Pricing model: Subscription
Free Trial: Available


Passportal has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Passportal supports the following languages:
English


Passportal supports the following devices:
Android, iPhone


No, Passportal does not have an API available.


Passportal integrates with the following applications:
Kaseya BMS, ConnectWise Control, SolarWinds RMM, SolarWinds N-central, Liongard, Kaseya VSA, ConnectWise Manage, NinjaRMM, ConnectWise Automate, Autotask, ConnectWise Fortify


Passportal offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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