Kaseya VSA vs MSP360 Backup

N-central

N-sight RMM

IT Glue

N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Sr. Business Administrator

Good customer service, great product and easy to use and implement within our business.

Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Anti Virus

Application Management

Approval Process Control

Asset Tracking

Audit Management

Audit Trail

Authentication

Automated Scheduling

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Bandwidth Monitoring

Baseline Manager

Change Management

Chat/Messaging

Collaboration Tools

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

CPU Monitoring

Credential Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Visualization

Deployment Management

Desktop Virtualization

Device Auto Discovery

Device Management

Diagnostic Tools

Drag & Drop

Email Monitoring

Employee Activity Monitoring

Event Logs

File Sharing

File Transfer

For MSPs

Help Desk Management

HIPAA Compliant

Incident Management

Inventory Management

IP Address Monitoring

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Live Chat

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Device Management

Monitoring

Multiple Monitor Access

Multiple User Accounts

Multi-User Collaboration

Network Mapping

Network Monitoring

Network Resource Management

Network Wide Management

Patch Management

Patch Prioritization

Patch Testing

Performance Management

Performance Metrics

Policy Management

Power Management

Print Management

Problem Management

Projections

Project Management

Real-time Alerts

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Release Management

Remediation Management

Remote Access/Control

Remote Monitoring & Management

Remote Support

Remote Update/Installation

Reporting/Analytics

Reporting & Statistics

Proprietary

Kaseya VSA

Web-based

iPad

Android

Linux

iPhone

Windows

ScreenConnect

ConnectWise PSA

NinjaOne

Network Performance Monitor

MSP360 Backup

Basic

Slow and unreliable customer support

52% of reviewers feel negative about Kaseya’s customer support. Users report that support responses are often delayed, with tickets sometimes going days without feedback. Reviewers indicate that first-line support lacks expertise and that escalation is frequently required to resolve issues. They say communication is inconsistent and promises are not always fulfilled. Some users mention that documentation is outdated, forcing them to rely on community forums when official support is unhelpful.

Complex and unintuitive user experience

64% of reviewers feel negative about Kaseya’s ease of use. Users think the interface is outdated and navigation is cumbersome, often requiring multiple steps to access needed information. Reviewers indicate that the abundance of features leads to a cluttered UI and makes configuration challenging, especially for new users. They say documentation is insufficient and difficult to follow, which complicates setup and troubleshooting. Some users report that routine tasks and integrations are more complex than necessary, making the learning curve steep.

Extensive feature set for IT management

80% of reviewers feel positive about Kaseya’s broad range of features. Users think the large feature set helps automate significant portions of their IT work and provides flexibility for different management tasks. Reviewers appreciate having multiple tools in one platform, which supports consistency and efficiency in daily operations. They indicate that the automation capabilities and ease of access to various functions are particularly useful for streamlining processes. Some users say the platform’s ongoing improvements continue to add value.

Efficient remote connectivity and automation

82% of reviewers feel positive about Kaseya’s remote connection abilities. Reviewers appreciate being able to manage devices and endpoints from a single console, which saves time and reduces manual effort. Users think the ability to create and deploy scripts for automation is a major benefit, allowing them to perform installations, updates, and troubleshooting remotely. They say fast, reliable connections are essential for supporting clients in various locations, and value features like remote shell access and background task execution without disturbing end users.

Comprehensive remote management tools

95% of reviewers feel positive about Kaseya’s remote control capabilities. Users think the remote control feature enables technicians to efficiently access and administer customer systems, automate maintenance, and monitor devices across multiple sites. Reviewers appreciate the ability to support end users without interrupting their work and value the speed and reliability of remote sessions. They indicate that having centralized remote access streamlines IT management and makes it easier to handle large numbers of endpoints. Some users say the tool’s integration with other IT management functions adds further convenience.

Senior Systems Administrator

I like the automations I can create using policies, I like the ease of the procedure builder to further automation, and it allows us to manage many endpoints with limited manpower.

The two things I like the least is the contract Kaseya forces you to sign for 3 or more years and the functionality of the Live Connect remote control.

Technician

Absolutely fantastic software, does everything you could ever want and more from patch management to monitoring to automation.

Engineer

Kaseya is a brilliant tool for automating software deployment or remote script execution across an entire IT estate.

Sometimes the software can be a bit overwhelming with its wide array of features, and could benefit from more streamlined user guidance.

Owner

The learning curve required to impliment the software is quite steep and sometimes it can be hard to find the features that I require.

Special Operations

The integrations into the other products make it pretty simple to setup.

Administrative

Sometimes the interface feels a bit cluttered and overwhelming.

The remote management and monitoring features are top-notch, and the dashboard is intuitive to use.

IT Support Engineer

We were moved from VSA 9 to VSA X but this has reduced functionality, reports are now very limited for example, and performs worse in remote sessions than previously.

Love the easy-to-use remote monitoring and automation features.

System Specialist

Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

President

Complex solutionCan be expensiveSome features are not as reliable as othersUpdates can sometimes be disruptive

Modern interface with  good functions, such as pinning systems and good filtering

Client Site Supervisor

Ease of use, versatility, the information available, patching of Windows and third party applications.

These tools help us to maintain a secure IT environment and protect our company data from potential threats.

Not very intuitive on where to find information

Network Engineer

There are various tools to use when checking client's networks and other information.  

There are various bugs when browsing around Kaseya VSA portal.  

The reporting capabilities allow us to easily report on almost any data collected for monitored devices.

Scripting is extremely powerful, but you'll need to learn the "VSA way" instead of being able to easily pull a PowerShell script from some other source.

Director of Technology

It is a Windows first tool and as such in our Mac environment we were met with many issues and limits.

Manager IT

Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast.

With Overall experience Kaseya is the best tool for IT helpdesk and Asset management solution.

It does allow for easy remote access and basic RMM.

Management 

Network Manager

The interface for Kaseya is very outdated.   

Support Desk Specialist

Also, in comparison to our other remote management software, it is not as convenient to upload or download items from my computer to the client endpoint using Kaseya.

We use two different remote management clients, and I find Kaseya to be the faster of the two when it comes to deployment and availability after deployment.

Desktop Specialist

The Live Connect features were really helpful and easy to use.

More of a jack-of-all-trades kind of solution

We use two different remote management softwares at the company I work for, and I prefer using Kaseya over the other.

Navigating the registry and file system using the background tools is very clunky.

Sending commands through the background interface is also much faster than our other software.

IT Specialist

Great for when you need monitor tools, however, it's a huge tax on IT in learning everything.

The lack of a 64 bit agent until recently was a pain point for a while.

Easy of use, system roll out, feature rich

The Kaseya knowledge base and public agent procedures site is helpful.

IT Support

One you pay them, say goodbye to that money, and they will never fix it. Why should they, you already paid them, so they have zero incentive.

Running pre-built and customizable scripts

Some of those tools have some minorly annoying limitations, but I'm still willing to give an overall glowing review to this software.

Kaseya VSA vs MSP360 Backup Comparison (2026)

Kaseya VSA

MSP360 Backup

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